Very impresive range of vape liquid & E cig devices. Friendly, well informed staff, helped me to find the right E-cig for me at a very reasonable price. I can totally recomend this place, very much wo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I opened the door, and I was amazed at the wall to wall choice of vape stuff! Alfie served me & he was super knowledgeable, helpful and super friendly. I learnt some stuff too! I wish they sold Sm... See more
Company replied
Great vape store, really helpful staff member when I went in, just all in all really good, plus 5 mins down the road so ideal.
Company replied
Knowledgable, friendly and helpful staff. I was also very happy with my purchase.
Company replied
Company details
Written by the company
We are an independent chain of vape stores based in the southwest of England. We have vape stores in Devon and Bristol and also operate online. We put the customers first in helping you give up the cigarettes at the best value. We stock a large range of premium products to get you off to the right start in leading a healthier lifestyle.
Contact info
Unit M, Scope Complex, TQ9 5XN, Totnes, Devon, United Kingdom
- 01803 302215
Very impresive range of vape liquid & E…
Very impresive range of vape liquid & E cig devices. Friendly, well informed staff, helped me to find the right E-cig for me at a very reasonable price. I can totally recomend this place, very much worth a visit even though not in the town centre, it is very accessable with free parking. I will be using them again I am sure!
23 December 2024
Reply from My Vape Store - Totnes
Thanks for taking the time to leave such extensive feedback Mark! It's all very helpful to us at this early stage of growing and developing this new branch for our customers. We're happy you've got on a treat with us! If ever you see room for improvement be sure to let us know. Our staff are quick to adapt to the ever changing needs and expectations of our customer base. Hopefully see you back in again soon and thanks again for the review!
LOADS of choice, super friendly 🙏
I opened the door, and I was amazed at the wall to wall choice of vape stuff!
Alfie served me & he was super knowledgeable, helpful and super friendly. I learnt some stuff too!
I wish they sold Smok 22 coils though ☺️🙏
Much prefer supporting local biz, & not ordering from Amazon!
4 December 2024
Reply from My Vape Store - Totnes
Hi there, it's been fun to watch peoples reaction upon entering the store as mentioned we have such a wide range of options available to you! However we're still learning the specific wants/needs of our new local customer base so anything you want that we don't have be sure to let us know and if we can order them in for you we will try to. Be sure to mention the smok 22 coils next time you're in and which 'ohm' rating you would like and if we can order them in we will! Thanks for taking the time to leave us such positive feedback and hope to have you back in soon!
The assistant was really helpful and…
The assistant was really helpful and friendly, loaded the vape etc for me couldn't be better. Plenty of choice.
But make sure you don't accidently park in the furthest space to the left because the taxi driver from that company is an intimidating aggressively rude @****le!
9 December 2024
Reply from My Vape Store - Totnes
Hi there Julia, we're glad you're making good use of our products and services and we thank you for the positive feedback! The taxi rank is an odd situation where they need constant access to that spot for their vehicles and haven't done the best job of signposting it. We're hoping to find a more permanent solution to this problem and encourage customers to park in the available spots just around the corner from our business for the time being. Anything we can do in the meantime to turn that 4 star into a 5 be sure to let us know. We're always looking to improve best we can! I'm sure we'll see you back in again soon Julia!
Great vape store
Great vape store, really helpful staff member when I went in, just all in all really good, plus 5 mins down the road so ideal.
10 December 2024
Reply from My Vape Store - Totnes
Thanks Steve! We appreciate the feedback at this early stage in our branches development. Glad to hear you're enjoying your time with us and i'm sure we'll see you back in again soon
Reply from My Vape Store - Totnes
Thanks for that, much appreciated! Anything we can do to turn that 4 star into a 5 star though be sure to let us know. We're always looking for new ways to improve upon our services, to insure the best personalised customer experience possible! In the meantime we hope to see you back in again soon!
Good customer service and wide range.
30 November 2024
Reply from My Vape Store - Totnes
Thanks Mark we love the feedback and hopefully will see you back in again soon!
Good customer service
Good customer service with a comprehensive knowledge of available products.
12 November 2024
Reply from My Vape Store - Totnes
Thanks for that andrew! We hope you're getting on well with that orange county tobacco and hope to see you back in soonish!
Great shop
Knowledgable, friendly and helpful staff. I was also very happy with my purchase.
25 November 2024
Reply from My Vape Store - Totnes
So glad to hear it! We love to read such positive feedback really makes our day. Thank you! Hope to see you back in before long.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.