All the staff members in our Torquay store are amazing. They remember their returning customers and their likes and dislikes, and always make a welcoming atmosphere whilst providing an excellent servi... See more
Company replied
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Just been served by Vicky - super helpful, very knowledgeable and friendly. I’ve just started vaping again and Vicky was super patient and helped me choose a new vape and liquid. A true asset to yo... See more
Company replied
Staff are always friendly, knowledgeable, and willing to help. The range of stock is extensive and specialist items can be ordered in if requested. Prices are always more than reasonable and a rewards... See more
Company replied
I have used the Torquay and Paignton stores a the staff are so knowledgeable and friendly and always give good advice. Their new line of own brand liquids whether drip feed or short fill are fantasti... See more
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Company details
Written by the company
We are an independent chain of vape stores based in the southwest of England. We have vape stores in Devon and Bristol and also operate online. We put the customers first in helping you give up the cigarettes at the best value. We stock a large range of premium products to get you off to the right start in leading a healthier lifestyle.
Contact info
4 The Terrace, TQ1 1BN, Torquay, England, United Kingdom
- 01626897776
4.8
Excellent
120 reviews
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Reply from My Vape Store - Torquay
Thanks Delilah, love to hear it! Happy new years!
Vape store torquay. AWFUL SERVICE
Hi there, at approximately 2.30pm today 23rd Dec we visited Torquay, my son purchased a vape from your store for myself. He immediately opened it outside and noticed it wasn't working. He is used to that model so I asked the assistant (Jam) to help. Initially he tried to assist and help diagnose problem but he then realised it was faulty and stated abruptly " nothing I can do, it's against the law for me to refund you" , I asked if he was certain and that there must be some assistance for us. He wasn't budging to assist. I left the store momentarily as I saw another customer waiting and to also retry the vape but to no avail. I then came back in and asked for details to call yourselves as I'm sure there must be a complaint system ? He aggressively told me in front of another customer to get out of HIS shop or else he will call the police.
I think you should know I'm proceeding with this matter through trading standards and will also leave as many trip advisor, Google and Facebook reviews that I can unless this is sorted. We have used all your other shops and never had anything like this happen. You should be aware you have a staff member who refuses customers the correct procedural information when receiving a faulty item. His attitude stank and I'm certain you'd like to know about this. When I left the store the customer and even security told me that "that guy is known for it".
Just rang my bank and told them the situation they they will refund me then pursue you if it's not remedied.
Thank you. Hope you assist
23 December 2024
Unprompted review
Reply from My Vape Store - Torquay
Thanks Emma! Much appreciated! Hope you're getting on well with your bar juices!
Reply from My Vape Store - Torquay
Thanks Trevor! I'm sure if your pup could leave us a review it'd have mentioned the free dog treats! Your pup gets so excited for a free treat! Thanks for the review bud!
amazing customer service.
amazing customer service and recommend the best liquid for the vape i have. definitely going back! highly recommend if looking for a new vape or liquids at a good price.
12 October 2024
Reply from My Vape Store - Torquay
So glad you've gotten on well with our services Elle! We're happy to have you on board and hope to see you back in soon! Thanks for taking the time to leave us a review!
Reply from My Vape Store - Torquay
Thank Sylvia! We're always happy to go above and beyond for you. Anything you need be sure to ask. I'm sure we'll see you back in before long. Thanks again for taking the time to review our services it really helps us in the long run
Reply from My Vape Store - Torquay
We never tire of hearing it! Thank you! Our lovely customers make it a breeze for us. Pop back anytime :D
Reply from My Vape Store - Torquay
Always happy to hear we're still meeting your expectations Gerald! Thanks for sticking with us all this time! Just restocked on the cherry tree + strawb kiwi for you. Plenty here when next you're in!
Reply from My Vape Store - Torquay
Thanks for that Kathryn! Always happy to have you in you've been shopping with us a while now and hopefully see you back in soon. Thanks for your review!
Excellent service
Excellent service, Excellent shop. The shop manager is A1 l, knows his stuff and an absolute star!!!
25 September 2024
Reply from My Vape Store - Torquay
Thanks for that Kris! same can be said of yourself, it's our awesome customers that make it all worth while for us! Hopefully see you in again real soon!
Perfect Vape Shop
Just been served by Vicky - super helpful, very knowledgeable and friendly.
I’ve just started vaping again and Vicky was super patient and helped me choose a new vape and liquid.
A true asset to your business - thank you Vicky
Well laid out shop with prices on display - highly recommend
22 September 2024
Unprompted review
Reply from My Vape Store - Torquay
Would you believe Vicky is our latest employee? Her knowledge and customer service skills would have you believe she'd been with us years! We hope she will be, she's a part of the family now! Thanks for your review it means a lot to us! Pop back anytime!
The cashier really knew what he was…
The cashier really knew what he was talking about very helpful and great device for the cheapest price I have ever seen other than that he showed great customer service treating me politely with the upmost respect and wearing a smile.
9 September 2024
Reply from My Vape Store - Torquay
Nice one bud, that will have been me that served you i reckon. Thanks for the positive feedback it goes a long way. Cheapest devices on the high street, guaranteed! Pop back anytime!
Reply from My Vape Store - Torquay
'Best vape store' that's high praise! Thanks Ryan we appreciate it! Hopefully see you back in soon!
Great flavours, amazing service, low cost
All the staff members in our Torquay store are amazing. They remember their returning customers and their likes and dislikes, and always make a welcoming atmosphere whilst providing an excellent service. I have been going to this vape shop for over half a year now and wish I had come sooner! Amazing range of flavours and nicotine mg and some great products on offer. The store is always clean and tidy and shows that the staff really do care about their job. 10/10 would and have recommended to friends
23 August 2024
Reply from My Vape Store - Torquay
We really appreciate you taking the time to leave us such a comprehensive review! We have fun working for the company and pass that same enthusiasm on to our regulars! Thanks again Steven it means a lot to us to have such warm hearted customers as yourself and your missus too of course. Sure we'll see you in again soon and i'll be sure to thank you in person!
Great service
Great service, very friendly, all ways got what I want ,,,, 5 star service!
20 August 2024
Reply from My Vape Store - Torquay
That's not saying much Tim you always buy the same thing haha We'll always have your vanilla tobacco on hand for ya! Thanks for the review bud!
Always friendly and polite
Always friendly and polite; good stock selection. Been a customer for years; recommended.
11 August 2024
Reply from My Vape Store - Torquay
Thanks for your continued support Nick! We'd get nowhere without our fantastic customer base!
Reply from My Vape Store - Torquay
Thanks for that Ashley! Always happy to go the extra mile for our customers!
Reply from My Vape Store - Torquay
Ideal! Happy to hear it! Thanks for the positive review it's much appreciated it!
Reply from My Vape Store - Torquay
That's the kinda vibe we're going for, for sure. Unless you're referring to the temperature? haha in which case, we have 2 fans blasting. Ideal in this current summer heat! haha
Reply from My Vape Store - Torquay
Thank you Julie. Happy to hear you got on well with our staff. Expect the same great service every time!
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