As a smoker, I went in thinking I knew what to do albeit from research. Chris from the Fishponds, Bristol store really took the time to understand what type of vape would suit me given my preferences,... See more
Company replied
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I visited today, after being rudely brushed off by two other vape shops in the fishponds area, I was greeted warmly by Christian. I explained to him I had no idea what I was looking for but I wanted... See more
Company replied
The gent that served me on 14/11 in the morning was lovely! Even though he was serving someone already he still acknowledged me when I entered the store and told me he would be with me shortly. This w... See more
Company replied
I was served in your fishponds store by a very friendly helpful enthusiastic and knowledgeable lad, he was a pleasure to deal with and is a true credit to your company. Unfortunately I didn't catch h... See more
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Company details
Written by the company
We are an independent chain of vape stores based in the southwest of England. We have vape stores in Devon and Bristol and also operate online. We put the customers first in helping you give up the cigarettes at the best value. We stock a large range of premium products to get you off to the right start in leading a healthier lifestyle.
Contact info
Fishponds Road 592, BS16 3DA, Bristol, England, United Kingdom
- 0117 462 2585
Reply from My Vape Store - Fishponds
Thanks Paul! Much appreciated. Hopefully see you back in soon!
Friendly and easy
Really friendly people, nice vibe and helpful as I know very little about vaping
24 December 2024
Reply from My Vape Store - Fishponds
We learn it all inside and out so that you don't have to! Any questions or info you need going forward just pop in. We're always happy to help out. Thanks for the positive feedback it's always very much appreciated!
Staff are really nice and helpful any…
Staff are really nice and helpful any you need if they don’t have it they will do there best to get it for you
21 December 2024
Reply from My Vape Store - Fishponds
That's exactly right! If you don't see what you're after all you have to do is ask and if we can get it in for you we're happy to so so! Hope you've been enjoying the holidays Haydn!
Great staff really helpful
16 December 2024
Reply from My Vape Store - Fishponds
Thanks Rachel! Much appreciated. Enjoy your holidays and hope to see you back in soon after!
Reply from My Vape Store - Fishponds
Love to hear it, thanks Matthew!
Reply from My Vape Store - Fishponds
Thanks for that Nadim! Glad to hear it, and we'll be sure to see you back in soon!
Really nice guys running the vape…
Really nice guys running the vape store. Helpful and friendly, especially on my first visit when I didn’t have a clue what I was buying. Good deals on the liquids
17 October 2024
Reply from My Vape Store - Fishponds
Thanks for that Sarah! Much appreciated. We're always on hand with the info you need. It can seem daunting to get started but we make it all easy for you. Hopefully see you back in soon, you know where to find us!
Great prices and excellent service
Great prices, a large selection of vapes,friendly and helpful staff
10 October 2024
Reply from My Vape Store - Fishponds
all the boxes ticked it sounds like! Happy to be of service and we hope to see you back in soon, thanks for the review!
Outstanding Service.
I visited today, after being rudely brushed off by two other vape shops in the fishponds area, I was greeted warmly by Christian. I explained to him I had no idea what I was looking for but I wanted to stop smoking. He took his time and was incredibly patient with me, he allowed me to see and hold lots of devices and explained in excellent depth and detail on how to use each device. Very passionate.
We then moved to the bottles of flavours which I was allowed to try, after approx 30mins of being spoilt for choice I’d made my decision. After paying he proceeded to ask if he could help set it up for me so I could see a physical demonstration of what to do. The level of kindness and costumer service I received from this young man had made my day. I will certainly be back to this store. Perfect experience.
19 October 2024
Unprompted review
Reply from My Vape Store - Fishponds
Once you've tried our customer service for yourself no other shop comes close! We're always happy to put the time in to find you the products that best suit you, and make sure that you know everything you'd need to know to use them with confidence. Reviews like this make it all worth while for us! So happy to have you on board Elaine! Anything you need going forward be sure to pop in for that same great service, prices, and range. We'll see you back in soon i'm sure!
Lovely service
Lovely service, spoken to a man called Jack. Selection and knowledge is unparalleled too.
18 September 2024
Reply from My Vape Store - Fishponds
'unparalleled'! doesn't get any better than that ay? haha Glad you got on well with our products and services, and we're sure to see you back in soon!
staff wouldn't accept nhs id with no…
staff wouldn't accept nhs id with no expiry date
12 September 2024
Reply from My Vape Store - Fishponds
Thanks for that Jennine! we're always on hand with any info you may need, never be afraid to ask! Hopefully see you in store again soon!
Super welcoming and friendly staff
Super welcoming and friendly staff. Give amazing advice so you can get the best product for you. Very happy with every experience and purchase I have made.
5 June 2024
Reply from My Vape Store - Fishponds
So glad to hear that! Expect that same great service upon every visit for sure! Thanks for taking the time to leave us a positive review too we always appreciate it.
Great customer service and prices
As a smoker, I went in thinking I knew what to do albeit from research. Chris from the Fishponds, Bristol store really took the time to understand what type of vape would suit me given my preferences, let me try out a liquid which I ended up buying, and suggested the right strength for me. Since then, I have switched to vaping and I am happier. Thank you!
19 May 2024
Unprompted review
Reply from My Vape Store - Fishponds
Honestly it's one thing getting the info online, another to come have a face to face with one of our fantastic staff, as i'm sure you've found. Come in and have a chat and we'll make life easier for you every time! Glad you've made the switch we love to hear it!
Reply from My Vape Store - Fishponds
Thanks Gary! We appreciate it bud!
Reply from My Vape Store - Fishponds
Thanks Izzie! Hope you've gotten on well with those dessert flavours!
Good customer service
Chris offered great customer service, very knowledgable with vaping accessories.
19 May 2024
Unprompted review
Reply from My Vape Store - Fishponds
Thanks Peter! I'm sure Chris will be chuffed to read this! Thanks for taking the time to leave us positive feedback.
Great customer service!!
Great customer service, great selection of fluids. Great advice and knowledge of tapes a kits. Would recommend to anyone and I will only use this shop.
2 May 2024
Reply from My Vape Store - Fishponds
Nice one Alex! Thanks for taking the time to review our services and thanks for recommending us to others it helps out a lot! See you again soon i'm sure!
Good helpful shop
Knowledgeable guy served me, never used a vape before so he explained how to use it, add liquid & coil etc. was able to test a few flavours as well
9 March 2024
Reply from My Vape Store - Fishponds
We're always here to lend a helping hand should you need any info going forward. Pop in and see us anytime! Thanks for the positive feedback!
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