I had a timeframe & was a bit nervous if it wld arrive in time (UK to Perth, Western Australia). Customer service were very patient with me & kept reassuring me. They replied to emails very quickly.... See more
Company replied
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Review summary
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Reviews shaping this summary
As always quality products at very reasonable. Alas this time one item arrived missing a piece, in typical MyTuxedo style, the matter was rectified in a jiffy, no arguments, dramas or problems, just... See more
Company replied
excellent email traffic fom time or order placement, all the way though to shipment arrival at my house. better than many on line transactions i have done
Company replied
Really prompt despatch and delivery of the items ordered. There had been a mistaken double order as well, which was fixed with absolutely, no-fuss. Excellent communication throughout. Superb service a... See more
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Company details
Written by the company
MyTuxedo offers great value men's and boys' formal wear including Tuxedos, Morning Suits, Bow Ties, Dress Shirts, Dress Shoes, Cummerbunds & accessories plus style advice and next day delivery. With a 5 star customer rating MyTuxedo is an award-winning formalwear store, offering the largest range of tuxedos, all at prices of up to 50% cheaper than the high street.
Contact info
MyTuxedo PO Box 87, 5032, Brooklyn Park, Australia
- info@mytuxedo.com.au
- mytuxedo.com.au
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from MyTuxedo
Good morning Bruce,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reliable delivery and great product!
29 July 2024
Reply from MyTuxedo
Good morning Peter,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Very prompt delivery to Australia and…
Very prompt delivery to Australia and great quality product
26 July 2024
Reply from MyTuxedo
Good morning Mark,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
We ordered the wrong size
We ordered the wrong size, so ordered a new jacket and easily returned the other one. The orders arrived quickly and the fit is amazing. This is the second suit we’ve purchased and will definitely use My Tuxedo in the future.
22 July 2024
Reply from MyTuxedo
Good morning Jody,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Fast delivery and great clothes
Fast delivery and great clothes. Definitely a good experience.
22 July 2024
Reply from MyTuxedo
Good morning Simon,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
I recently ordered a tuxedo shirt with…
I recently ordered a tuxedo shirt with a wing collar, expecting it to be of good quality given the price point. However, when it was delivered, I was disappointed to find that the wing collar was crumpled and unevenly bent, with both sides not matching. Additionally, the white color of the shirt is not the elegant white I anticipated; instead, it resembles a school uniform white. I’m not satisfied with the quality, especially considering the amount I spent on this purchase.
10 August 2024
Unprompted review
Reply from MyTuxedo
Good morning Janith,
Thanks for taking the time to leave your review, sorry to see you are not entirely happy with your shirt and your feedback and upfront honesty is appreciated.
Thank you for your return, I have now refunded you the shirt and fed back your points to our production team who ill investigate the remaining stock, previous feedback and see how we can improve on these garments going forward.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Mark,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Outstanding service
Prompt delivery.Garment was exactly as described. Would recommend and use again. Couldn't fault.
4 July 2024
Reply from MyTuxedo
Good morning Jane,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Chris,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Best products with best price
Best products with best price. Easy to review products and choose.
13 June 2024
Reply from MyTuxedo
Good morning Mahdi,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Good quality and size
The size is perfect and as mentioned in the size guide. An excellent choice recommend for everyone.
Many thanks
21 June 2024
Reply from MyTuxedo
Good morning Nermin,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Michael,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
prompt service quality product
17 June 2024
Reply from MyTuxedo
Good morning David,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Great Quality.
Great Quality.
Items arrived on time given that it's shipped from the UK. Items are as described and of good quality. I have now bought three jackets and two vest from this company and I have not been disappointed.
14 June 2024
Reply from MyTuxedo
Good morning Lieni,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Loved my purchases
Excellent products x 2. The quality far exceeded the price and really pleased with my purchases. Would definitely buy from this company again and have referred a family member to this sight
13 June 2024
Reply from MyTuxedo
Good morning Robert,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Expensive postage
The materials are not that good and to refund the items I paid postage for the delivery and the return, which costs me $30 for something I haven't used.
3 June 2024
Reply from MyTuxedo
Good morning Farid,
Thanks for taking the time to leave your review, I'm sorry to see you where not entirely happy with our product and return process.
We are currently looking to work with a local AU partner in the near future which will mean we can look at subsidised returns providing a free to use returns label and a small fee upon refund, but the cost would not be so high.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Janne,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Brian,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning John,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from MyTuxedo
Good morning Freya,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@mytuxedo.com.au
All the best
Dave
Customer Services, Operations & Logistics Manager
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