Mytrip Reviews 

Rated 1 out of 5 stars
Mytrip
Booked flights with Mytrip. They cancelled our booking as flight times changed so they said we would miss our connecting flight. Requested a refund as they couldn’t offer us alternative flights.
After 5 weeks we still hadn’t received a refund so had to take the matter up with our bank.
Now Mytrip want to contest with the bank as saying I should have waited and that I took the ‘easy route’.
I only contacted bank after numerous phone calls to Mytrip who kept telling me the refund would be issued within 10 days but it was never forthcoming.
I will never use this Company again

Dear Fellow Victims of MyTrip,

I’m reaching out to unite everyone who has suffered from MyTrip’s unethical practices. It’s clear that their actions have caused frustration and distress for countless individuals. Instead of fighting alone, let’s come together to take collective action for justice and change.

Our Goals
Accountability: Ensure MyTrip is held responsible for their actions and prevent them from continuing such practices in the UK.
Compensation: Advocate for fair compensation for everyone who has been wronged.
Regulation: Push UK authorities to investigate and enforce consumer protection laws against MyTrip.
How We Can Act Together
Form a WhatsApp group or Facebook group to share experiences and coordinate efforts.
File complaints with organizations like Citizens Advice Consumer Service, BBC Watchdog, BBC Panorama, and the Competition and Markets Authority (CMA).
Contact local MPs to escalate the issue to the government level.
Explore legal options if necessary.
If you’re interested in joining this effort, please conatct me, Once we have enough participants, I will set up a platform for us to collaborate effectively.

Let’s stand united to ensure justice for ourselves and protect others from facing similar struggles. Together, we can make a meaningful impact.

Looking forward to your response,
Many Thanks
Abu Mamun

I booked a ticket using their self-transfer guarantee (it was 2 flights with an 8 hour gap between them). The airline moved the first flight 10 hours later meaning I should be able to get a refund using the self transfer guarantee, however they keep saying they are waiting for the airline to refund, which they won't. I booked with them so it is their obligation to refund me, not the airlines so im going to have to take them to court. Avoid at all costs

Avoid at all costs. Our flights got cancelled and after 3 months of failed attempts to get my money back through customer service that are only trained to say "I'm sorry for your inconvenience, I will escalate this to management" I am forcing it out of them via my credit card provider.

Dark patterns everywhere - the booking process took us maybe 5 minutes, and right at the end after I introduced the card details the website showed a pop up that said the price had increased by £75 (for a total of £1,600, it went to £1,675). Extremely unethical to do this once the customer has reached the end of the booking process, it shows that they only want to rip you off.

Very awful company! Tickets price were almost 4x than at the Airline's website. I purchased a tickets for almost €100 with the option to cancel and reimburse 90% of the tickets price. They gave me back less than €40! Check the price ALWAYS at any Airlines'!

Title: Disappointing Experience Frustrating Experience with My trip

I recently booked a vacation through mytrip, and unfortunately, my experience was far from satisfactory.
Here’s a sample review for a situation where your flight was delayed and you didn’t receive a refund:

I recently experienced a significant delay with my flight on 17th October, which was incredibly frustrating. Despite the long wait, I received no clear communication from the airline regarding the reasons for the delay or updates on when we might depart.

To make matters worse, when I sought a refund or compensation, my request was denied without a satisfactory explanation. This lack of customer service has left me feeling neglected as a passenger.

I expected better transparency and support from Sun express . I cannot recommend them based on this experience and will think twice before booking with them again.
I expected better communication and accuracy from a reputable agency. I would recommend looking elsewhere for a more reliable service.

LLRK90 By far the most disappointing customer service I have experienced.

I keep getting no response or the response that my request is with the appropriate department. However, I have not received a proper response from this department although I am referred to it now for 6 months. Who is in this department and when will they get back to me? Please also free to give me a call. Please see below my request (unchanged for 1.5 years and still unanswered). My experience with MyTrip customer service is extremely disappointing.

Please answer my questions outlined below that I have repetitively raised for 1.5 years now. As outlined now for >10 times: please at least give me an indication by when my questions will be answered? I am really frustrated by now
• When and how much money has Lufthansa paid to MyTrip
• When and how much was paid by MyTrip to me
• If there is any delta in terms of money and or time, I would like to know why
• Previously it was confirmed that no fee was deducted by MyTrip (mail by Eliso P., 9th Aug, 1.40pm CET). Please let me know whether this is actually true

Terrible services / scamers: A zero star will be too good for them.

I was informed in late 2023 by MyTrip.de that they closed a case I had been chasing them about since Marh 2020. I had purchased a Turkish Airline return air ticket for my nanny to travel from Germany to Cameroon. The Flight was cancelled due to Covid. I chased MyTrip.de for years and they kept referring me to Turkish Airline which in turn referred me back to them. Turkish airline eventually indicated they had refunded all covid-related cancelled flights and mytrip was responsible for refunding me. They never refunded me and eventually closed the case indicating it had exceeded the required number of years. They are mega scammers. Never use them. If I had seen the reviews beforehand, I would never had used them. Now I simply purchase my ticket directly from the airlines, no matter the cost. This has made me lose trust in all travel agencies. A shame, for real.

The airline refunded the money to Mytrip. Mytrip stated that they have not received.
The airline provided me with Mytrip’s card details and the amount refunded to them, but Mytrip won’t do anything to confirm those details. I suspect there is some sort of scam going on. Lesson learnt - don’t use them

It is absolutely a very bad travel agency and with a worst customer service.

Even less than one Star.
I bought a flight ticket from this website, and the actual price for paying by credit card was 161.99, but they deduct 183.33 euros from my account despite paying by credit card.
I call them twice and explained whole story. They asked me to send screenshots. I sent them, but they did not accept it. However they sent me a bill by 183.99 via email, they referred me to my Bank for this different amount.
I asked the call agent to connect me to her supervisor, but she refused and answered that she will not answer to passengers.
I spent more than one hour on phone without any impactful response.
It was my first and the last time that I waste my money by this website.

WORST COMPANY EVER.

They informed that my flight was cancelled and I was asked whether I wanna have a refund. In 2 hours, I responded positive and asked for a refund. I re-booked the same flight separately through the airline. Mytrip tells me now that the ticket was used. How can it be possible to use the ticket which was cancelled?!

Also, CS is not handling the case and do not understand the problem, not able to help.

The company that provides the costumer support service is not Mytrip, it is a random call center called Supersaver Travel B.v. First they didn´t want to help, the option in the website where you can change the date of the flight is a scam, they had no date available from April 2024 until Dez 2024, I tried everyone of them. When I called the customer service team they were not helpful, kept changing they're speach about the conditions and laws, after I insisted all of the sudden a date was available but they were asking for my bankcard details so basically a scam.

WARNING: DO NOT USE MYTRIP!!! I have bought tickets from them and rescheduled. I still have my itinerary from the airline however i cannot fly. The airline told me the tickets have been closed and refunded by Mytrip, of course, without my permission!!! called several times, nothing

No way! Don't book with them! Worst experience ever!
Had a flex ticket in June and in May I wanted to change my flight to December. mytrip could just see schedule until Oct/18th and said I should book for Oct/18th and call again before to reschedule the flight for free (only difference to pay for airline, not anything for mytrip). Now I try this and they wanna charge me for the airline fee + mytrip fee which makes the rebooking more expensive than a new flight. Ridiculous. Tried to call them over 20 times, most of the time connection broke, just ones smdy called back. The manager/supervisor that should call me back, never did.

Booking number for mytrip before they again try to come up with poor excuses that they can't reach out. M6UZW5

GET YOUR HANDS OFF MYTRIP AND THAT SHOULD SAVE YOU A LOT OF STRESS AND MONEY. There should be “zero stars” option here to be honest. I booked air tickets last January for a return flight on April-May, flight schedules frequently change and on the last week of March, I’ve been sent with a notice that they had to send updated tickets again due to change of schedule.

I waited for three weeks, sent 3 e-mails, neither was responded, reached out through live chat more than 10x, been told to wait until they get feedback from the airline, called their hotline, waited for exactly an hour and voice prompt interjects from time to time that I still was on queue, position #18. After an hour, still on position 18.

Now my ticket is being cancelled a day before the flight and I had to book for a new one. I should be sticking to my trusted online ticketing agency or just ditch the third party OTA all at once.

After filling in all the flight details, personal information, options and reaching the payment page, when initiated payment, the message prompts that transaction has failed, and I should try again. I check if all the information is correct, fill in the payment information again and the screen again displays a message that transaction has failed, and I should try again. At this point I close the site and look for alternatives. Few minutes later, both the transactions are charged to my credit card, still no email confirmation of booking. After few minutes, received email confirmation for the same flight itineraries, but twice with different booking numbers. At the same time received booking confirmation from airline by sms with identical time stamps for the duplicate flights.
There is no cancel/change button to manage your bookings. You must either use the chat function or contact call centre to make any changes. I find that very anti-customer, roadblocks in way to manage your bookings. Tried to start a chat session and described the problem on the message window. No response for 20 minutes, not even an indication that support staff has received the message. Gave up. Tried the call centre, this was relatively fast, but after hearing my plea, outright refused to give full refund and informed that they will check with airline how much of the amount can be refunded and there will be EURO 40 handling charge on top for managing the booking.

Awful. Had to take them to court to get flight costs back after flights were cancelled.
Be careful. They’ll screw you and keep the money, only offering to refund when you take them to court