I absolutely love this beauty product! The texture feels luxurious on my skin, and it absorbs quickly without leaving any residue. After just a few uses, my complexion looks brighter, smoother, and mo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a minor issue finding the shipping status immediately after ordering. I emailed support team and received a fast reply. The tracking was updated on the website by the following day. The product... See more
Their products are designed well. The EMS pelvic floor trainer works and I have only used it three times! The vibrating eye massager is also very relaxing. Be patient, some of their products ship... See more
Love Company! Fast shipment to USA, very carefully packaging. Products Are Amazing! I have Neck Massage Medic- very helpful, easy to operate. Made in Japan from exlusive materials. I have a Head Massa... See more
Company details
Written by the company
At MYTREX, we believe in the power of small, sustainable changes. We’re committed to making self-care smart and effortless — whether it’s relaxing the scalp, soothing muscles, rejuvenating skin, or enhancing your silhouette. With MYTREX, wellness BECOMES a lifestyle, NOT another to-do list. We have successively launched a range of products, including a scalp massager, neck traction device, vibrating eye mask, mini massage gun, and beauty device. More exciting innovations are on the way—stay tuned.
Contact info
United States
- support@mytrex.global
- mytrex.global
4.6
Excellent
57 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I used it for the first time yesterday
I used it for the first time yesterday, and the electric current sensation was incredibly strong. It was absolutely fantastic.
5 December 2025
Unprompted review
Excellent Company
Excellent Company! Excellent Customer Service! I enjoy products very much!
17 November 2025
Love it
Love it, everytime used device feels amazing
Help to release neck pain and tire😀
17 November 2025
The products i bought are useful and…
The products i bought are useful and well designed
15 November 2025
Unprompted review
I like that brand
I like that brand. Because it’s very useful for me.
28 November 2025
Unprompted review
Good service
I had a minor issue finding the shipping status immediately after ordering. I emailed support team and received a fast reply. The tracking was updated on the website by the following day. The product itself arrived quickly and is of good quality. Excellent service all around.
26 November 2025
Unprompted review
chou
I absolutely love this beauty product! The texture feels luxurious on my skin, and it absorbs quickly without leaving any residue. After just a few uses, my complexion looks brighter, smoother, and more hydrated. The packaging is elegant and practical, making it easy to use every day. I’ve tried many products before, but this one truly stands out—it delivers exactly what it promises. Highly recommended for anyone who wants visible results and a touch of indulgence in their skincare routine!
21 November 2025
Unprompted review
Good experience from many products I ordered from Mytrex
I ordered many products from Mytrex. The products quality is good. Good experience right from unboxing. I especially like the eye massage. Not only it helped to relax my eye, it reduced my droopy eye lid. I’m using it twice a day now
30 September 2025
Unprompted review
Bought over 4 products in 12 months
I have bought over 4 products from this company. The shipping were quite fast. The products are good and meet the expectations, so I don't have much experience with customer's service. But overall I am pretty satisfied with them.
26 June 2025
Unprompted review
Reply from MYTREX Global
Thank you so much for your kind feedback!
We’re glad to hear your order arrived on time and that you were happy with our service.
We truly appreciate your support for MYTREX! 💫
I want to give 0 if I can for your company does not have any customer service after sold.
No customer service at all
12 May 2025
Reply from MYTREX Global
We just came across your review and sincerely apologize for the confusion. Our team did respond promptly to your email and provided a solution, but it may have ended up in your spam folder. Please reach out again at support@mytrex.global, and we’ll ensure your issue is fully resolved. We truly appreciate your understanding.
The first contact I did not get…
The first contact I did not get response on the return status. Then after a few days, the support wrote to me cited he/she was sick, that’s the reason for delay response. I got the refund processed as promised. People got sick it’s not anyone’s fault. But it is hard to imagine only one employee handles return in support department. I wrote to support email address, not a personal email. Should that be more than one employee handles customer service? The company sell very good products, service process needs to be improved.
16 December 2024
Reply from MYTREX Global
Dear customer,
Thank you for sharing your feedback with us. We sincerely apologize for the delay in responding to your initial inquiry and for any inconvenience this caused you.
Our U.S. team is still in its early stages, and we are working hard to improve. We’re focusing on expanding our customer support team and providing thorough training to ensure better service in the future.
Your feedback is invaluable to us, and we’re grateful for your understanding. Thank you for helping us improve. Please don’t hesitate to reach out if you have further questions or suggestions.
Best regards,
MYTREX Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.