Thanks for being present during cancellations and delays. However when the trip is day return there is not any assisstance for delays of free chosen timetable. platform notifications could be bolder... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's an easy app to use and it definitely finds the best prices. The complaint form other users about price increases if the passenger changes the time is rather silly as it's visible from the onset t... See more
Company replied
I used my Apple Pay , when I come to collect my ticket , the only option was to insert a bank card which I didn’t have . So it was a bit inconvenient, I was lucky as there was TFL agent in Canary Whar... See more
Company replied
Always save some money using the app, and easy to use. The refund process for a train cancellation could’ve been a little easier as I had to post the original tickets to the customer service team rath... See more
Company replied
Company details
Written by the company
TrainPal is a Money-saving Train & Flight & Bus Ticketing Platform. Helping you travel UK / Italy / Germany / Spanish. Our app and websites enable you to compare and book trains & flight& coach tickets with the best possible prices. Split-Ticketing featurecould help train travels to save rail fare (up to 92%).
Contact info
United Kingdom
- mytrainpal.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor client service
I found them particularly unhelpful. My son bought the wrong rail card on their platform. Yes - he made a mistake - but he is only 16. They were very unhelpful and would not consider changing it for him. They have no formal complaints policy and I generally found them unprofessional. They "rejected" my complaint before even giving me the chance to make it.
Thanks I did contact my local client service team and as I said above they were particularly unhelpful. I certainly don't want to do it again(!)
23 June 2026
Unprompted review
Reply from TrainPal
Hi Mike, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Easy to book tickets on the app
Easy to book tickets on the app. Promo codes , informative.
23 June 2026
Unprompted review
Reply from TrainPal
Dear Samantha Melloy, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Great for finding cheap deals on…
Great for finding cheap deals on tickets, great service, as a frequent traveller I always buy my tickets through this site.
21 June 2026
Unprompted review
Reply from TrainPal
Dear Pauline, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Money Saver!
Great app. The prices for trains are definitely better than other transport apps. I saved over £45 going to London recently. No issues at all. I’d highly recommend. I’ve only used this for standard class not first.
22 June 2026
Unprompted review
Reply from TrainPal
Dear Mrs C, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Highly recommended
Highly recommended, I have been using it for some months, the app is user-friendly, and they always offer the best price.
20 June 2026
Unprompted review
Reply from TrainPal
Dear kesiena onobrara, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Alway accurate
Alway accurate
Always reliable
Always make changes avaiable
Excellent servoce
Thank you!
21 June 2026
Unprompted review
Reply from TrainPal
Dear James P S Thomson, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
App is so easy to use and cheaper than…
App is so easy to use and cheaper than other apps with more information
19 June 2026
Unprompted review
Reply from TrainPal
Dear Estelle Ord, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Reply from TrainPal
Dear Ceri Beecher, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Reply from TrainPal
Dear austin vaughan, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Seat allocation is a joke
Booked 2 return tickets to London, asked for forward facing and assumed we would be seated together. Ended up with 2 pairs of tickets but not seated together and only 1 forward facing. Clearly using trainpal for routes with reserved seating is a waste of time.
2 June 2026
Unprompted review
Reply from TrainPal
Hi Martin Hughes, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Easy to book
Easy to book, cheaper tickets, lots of updates about my train!
20 June 2026
Unprompted review
Reply from TrainPal
Dear Carol Caine, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Used cashback site - charged £5 more
I checked the price of a train. Just under £48. Jumped in car, and once I was at train station, went to book. Now just under £53. I assumed because it was nearly time to leave, and paid.
Then thought I'd check again,without going through topcashback. Still £48. So I had gained about £1 cashback, but paid £5 more. This is against topcashback's policy. I wonder how many times I've been overcharged.
20 June 2026
Unprompted review
Reply from TrainPal
Hi Damian, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Avoid! No customer service skills, even for diamond members!
Avoid! When you have an issue, they have no intention to help resolve. Requested a refunded because of tube strikes. Initially they rejected the refund as the train was still running, fine. Submitted another request and to take the hit via admin fee to say my plans had changed (as I couldn't get to my end destination without the tube) and the company took 1 week to respond, again rejecting it because they thought it was a strike request. Been fighting for over 2 weeks to get my refund, no such like. Absolutely 0 customer service skills. Today I've been told "if you can give us a screenshot of when you submitted the refund to show it was correct we'll refund you". Impossible request which they know isn't possible to save their own skin. Spend about £300 a month with them for 18 months but no more... Am supposedly a diamond member with them given how much I spend (whatever that means). Well done on losing a loyal customer, hope it was worth it!
4 June 2026
Unprompted review
Reply from TrainPal
Hi Pritpal, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Avoid! 0 customer service skills
Avoid! When you have an issue, they have no intention to help resolve. Requested a refunded because of tube strikes. Initially they rejected the refund as the train was still running, fine. Submitted another request and to take the hit via admin fee to say my plans had changed (as I couldn't get to my end destination without the tube) and the company took 1 week to respond, again rejecting it because they thought it was a strike request. Been fighting for over 2 weeks to get my refund, no such like. Absolutely 0 customer service skills. Today I've been told "if you can give us a screenshot of when you submitted the refund to show it was correct we'll refund you". Impossible request which they know isn't possible to save their own skin. Spend about £300 a month with them for 18 months but no more... Am supposedly a diamond member with them given how much I spend (whatever that means). Well done on losing a loyal customer, hope it was worth it!
Edit after further contact wirh trainpal
Trainpal have now banned me from their platform as I cannot proceed with payment on any tickets. When questioning them the exact response was:
"We understand your concerns. However, we are unable to disclose the specific activities or internal assessment details related to this matter, as this involves personal account information and internal review criteria"
And to my follow up where I said it's my own data how can I not have access:
"Even with full authorization on your personal account, our higher team is unable to formally provide the information you are requesting. We adhere to strict privacy and data protection policies that prevent us from sharing certain types of information"
So scammed off a refund of £60+ because of their error and now banned from making any further purchases. AVOID!
4 June 2026
Unprompted review
Reply from TrainPal
Hi Pritpal, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
It’s nice essay to use apps
It’s nice essay to use apps
Nice quick
And clean
18 June 2026
Unprompted review
Reply from TrainPal
Dear Mohammed, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Reply from TrainPal
Dear Janet, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Really easy to use & got good deals on…
Really easy to use & got good deals on rail prices
20 June 2026
Unprompted review
Reply from TrainPal
Dear Allison Johson, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
Great app
Great app, reliable information, great prices, plus you can help the environment by growing your own trees.
21 June 2026
Unprompted review
Reply from TrainPal
Dear Clifford Maude, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
i bought wrong ticked for the 19th june…
i bought wrong ticket for the 19th june instead of 18th june but no customer services so i had to buy 18th june again ,
obviously i bought the wrong day so lost out as had to pay again £33 extra … such is life, i was probably better off staying with trainline online as never a issue
18 June 2026
Unprompted review
Reply from TrainPal
Hi Flying fox Pilot, thanks for your feedback.
We apologize for the inconvenience. For further assistance, please use the link below to find our support team’s contact details in your language/country and describe your issue: https://www.mytrainpal.com/faq#contact-trainpal
Better prices than all the rest … and…
Better prices than all the rest … and an easy site to work around
11 June 2026
Unprompted review
Reply from TrainPal
Dear Sandy Martin, thank you so much for your kind words. We are thrilled to know that you like our app. Please know that we will continue to improve our app to provide convenience to our customers. Please recommend our app to your loved ones and share our nice app with them. Thank you for choosing us, and have a great day.
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