Stapling & Nailing Ltd - MyToolkit Reviews 

507
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great customer care , great knowledge, great products , great next day delivery Mark talked me through getting my machine operating because l didn't read through the manual first ...Duh I com... See more

Rated 5 out of 5 stars

Error of item delivered. Notified promptly by company. They apologised and sent out correct order item. Received it within 24 hours with a lovely little card message. Wrong item collected by compa... See more

Company replied

Rated 5 out of 5 stars

Bought this kit (Senco 3.8l Compressor + Tacwise 71 series staple gun) for my upholstering partner. The Tacwise staple gun was out of stock, so - in friendly, consultation with me - MyToolkit replaced... See more

Rated 5 out of 5 stars

Although initially I had some issues connecting my hose to the compressor, I rang MTK & spoke to Ethan. He gave me terrific advice over a video call & had my machine sorted in no time. Thank you for... See more

Company details

  1. Pneumatic Tools Supplier

Written by the company

One-Stop-Shop for premium brands of Air, Electric and Hand Staplers and Nailers. Brand choice for anyone who works with wood or fabric. Comprehensive range of Nails, Staples & Pins including stainless steel. Customer service stands alone. Huge range of Stainless Steel Brads, Nails and Staples. Highly suitable for outdoor furnishings such as boat refurbishment, fixing hard and tropical woods such as accoya, cedar, oak and redwood. Grade 304 is the standard we supply and is highly. Anti rust fasteners can make for a good sound practical choice. It takes a lot of work to keep Stapling and Nailing Supplies at the top of its game, and our customers are a huge part of that. Working together is the best way to keep this confusing industry running


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(507)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding technical support

I went to MyToolkit because I saw Youtube videos from them explaining in a very pedagogic way about compressed air hoses and fittings.
I contacted the technical support (Jill) to help me understand which hose I should select to match with my compressor, and was impressed by the rapidity and quality of the support, even asking for pictures for confirming the answer.
I felt guilty that I eventually ordered the hose from another seller because I also needed individual fittings that MyToolkit does not offer, and it was making more sense to have everything from the same place (I regret it now as it turned the connector was poorly manufactured and leaking).
The least I could do was to share my experience, and say that I keep MyToolkit on top of my list for future needs.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We received a faulty product. When contacted, Ethan listened and took all the details. He arranged for a replacement to be sent and gave excellent customer service throughout, communicating to us at every step.

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Extremely helpful advice. Quick delivery. I would have no hesitation in recommending g this company. Thank you

2 November 2023
Rated 5 out of 5 stars

Project Kestrel

We were in urgent need of a particular type of nail for a project overseas and Jill was extremely helpful in sourcing the right nail.
Delivery was the next day and the service all round was very good. We will certainly be using you again.
OSi Contracts Ltd

20 October 2023
Unprompted review
Rated 5 out of 5 stars

My experience was made great because of…

My experience was made great because of Jill. I phoned originally with a general question about Gauge and Series she told me what she knew, which was a great help, but then asked I leave it with her and she will get me a more definite answer. This she did and got back to me later with the information I needed after talking to her contacts. And now because of Jill I am fully informed. Thank You Jill.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Identifying parts

When trying to identify what my requirement was I was unsure of what I needed. Ethan, at My toolkit, was a great help and always returned my calls when he said he would. This firm is first rate.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

fast and easy

ordered stainless steel staples. The branded product was exactly as expected - no surprise.

Order process simple and received the following day with a note to thank us for our custom and contact name and number in case of any problems with the order (a nice touch). They did exactly what was required of them so couldn't fault them even if I wanted to.

19 August 2023
Rated 5 out of 5 stars

Quick and seemless ordering

Had a look around for 35-40mm stainless 18g brads. Most places jumped from 30 to 50mm, didn't have stock, or wanted me to buy 5,000. Mytoolkit had the sizes I wanted in stock, in a sensible quantity and a good price. Bonus points for a speedy delivery and well packaged (looking at you Ethan!). It was a small order but I wouldn't hesitate to order again

15 August 2023
Unprompted review
Rated 3 out of 5 stars

Damaged box

Pity about the box containing the staples being badly ripped , this damage could not have been sustained during transit as the outer box and packing was in pristine condition. This can only lead to the conclusion that whoever packed the order must have noticed that the box was "badly" damaged "who gives a damn send it anyway". This resulted in some of the staples falling to the floor and breaking into several pieces .Pretty annoying considering these are not cheap staples , would have sent them back if not urgently needed.

9 July 2023
Stapling & Nailing Ltd - MyToolkit logo

Reply from Stapling & Nailing Ltd - MyToolkit

Hi, Mark.

Thank you for the honest feedback. I can see that you ordered our 90 Series 40mm Galvanised staples (£17.42 + shipping). In our experience, these boxes are usually quite hard-wearing so indeed it is strange for them to have incurred damage.

We take pride in our packaging and aim to lead the way in innovative solutions so it's important for us to get this inspected and rectified ASAP.

We will review our packing footage and PODs then a member of our customer service team will get in touch with you to find a solution to this problem.

Alternatively, feel free to call the team at a time that suits you on 0333 8000 345.

~ Ethan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look