TickTalk Reviews 

1,939
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful support team and note that customer service handles requests for broken parts with impressive speed and efficiency. Many parents genuinely appreciate the extremely useful security features, seamless daily communication with their children, and the overall hardware reliability of the device. However, some people mentioned experiencing occasional network connectivity troubles and receiving devices that failed to charge or turn on properly. A few other people also felt that the wristbands were not strong enough, reporting that they broke easily and required multiple replacements over time.

What people talk about most

Product

Customers consistently note mixed experiences with product quality, as many reviewers praise the fun watch... See more

Customer service

People report positive experiences with customer service, highlighting responsive and helpful support that... See more

User experience

Reviewers highlight ambiguous aspects of user experience, as some consumers praise the seamless companion... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the nice materials, impressive battery... See more

Service

Users describe ambiguous interactions with service, highlighting fast and supportive replacement experiences... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have been using this watch for 6 months now, and we've had a very good experience, especially when I compare it with the Xplora 6 we were using. This is a much better watch. Sometimes it shows ce... See more

Company replied

Rated 4 out of 5 stars

This is my first time buying a phone watch, and the setup is a bit more complicated than I expected. I haven’t watched all of the videos , so hopefully they will clear up some confusion about why we... See more

Rated 4 out of 5 stars

The quality is nice. Fast shipping. The App could really be improved for better functionality. Setup info could be easier as well.

Rated 4 out of 5 stars

It took awhile to figure out the problem but it’s finally been solved. I wish we had backed up my son’s device before it broke. He lost all of his contacts. I’m satisfied that it’s working again


Company details

  1. Electronics Company

Written by the company

The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(1,939)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

NO Customer Help, Not True Free Shipping

I tried to cancel my order RIGHT after I ordered. There was way to cancel the order. I wanted to cancel it so that I could order 2 watches instead of 1. I went to order another watch but I was going to be charged $30.00 AGAIN for shipping! I was told the shipping was going to be free but now I was going to pay $60 for shipping?!?!? No thanks!!! I tried calling and emailing the company. I tried to cancel and email the company that I purchased through. It's been days and I still haven't heard back.

27 May 2025
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Reply from TickTalk

Hello. I am very sorry that you had a bad experience. Please email marketing@myticktalk.com and I can help escalate your issue. If you live in the US you should get free shipping unless you chose expedited shipping by accident.

Rated 5 out of 5 stars

quick response

When my watch broke, customer service and shipping were helpful and responsive, even going beyond the usual scope of their role to solve my problem.

28 May 2025
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Reply from TickTalk

Great to hear you had a positive experience. Thank you for your kind review.

Rated 1 out of 5 stars

1- The band quality is very bad .

1- The band quality is very bad .. I purchased 2 watches for my 2 kids .. within few months I had to purchased and replaced one watch twice and the other watch once.

2- price is over priced.

27 May 2025
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Reply from TickTalk

Hello. I am very sorry that you had a bad experience. We understand that broken bands can be an issue. We will gladly replace it for you for free if this issue continues. Someone from our team will reach out shortly.

Rated 5 out of 5 stars

Fast, professional, and friendly

I appreciated timely and informative responses attention, and professionalism. Special thanks to Natasha for tremendous support.

23 May 2025
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Reply from TickTalk

Natasha is one of the best! We will share this kind review with her!

Rated 5 out of 5 stars

I have had the model 5 for over a year…

I have had the model 5 for over a year now. It's a great "watch/phone" for my daughter. Our cat has chewed the base cord prompting me to buy 2 additional bases. Service is fantastic when purchasing more products. Thanks!

21 May 2025
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Reply from TickTalk

Great to hear you had a positive experience. Thank you for your kind review. Your cat seems to love TickTalk as well :D

Rated 5 out of 5 stars

So far so good!

14 May 2025
TickTalk logo

Reply from TickTalk

Great to hear you had a positive experience. Thank you for your kind review.

Rated 5 out of 5 stars

Excellent

Excellent
Great fast service

20 May 2025
TickTalk logo

Reply from TickTalk

Great to hear you had a positive experience. Thank you for your kind review.

Rated 3 out of 5 stars

The discount coupon Memorial Day offer…

The discount coupon Memorial Day offer was misleading. It made it seem as if you get a $35 discount, when in fact, it was a "free" charger supposedly valued at $25 plus a $10 discount. I certainly hope that the watch performance is less deceptive.

19 May 2025
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Reply from TickTalk

Hello. I understand how that can be misleading. We do try our best to be as clear as possible with all visual and copy. We will make note of this for future sales. If you need any further help email support@myticktalk.com.

Rated 1 out of 5 stars

Crappy durability.

I only bought it because the strap that came on the watch is failing after less than a year.

19 May 2025
TickTalk logo

Reply from TickTalk

Hi there! I am sorry you are dissatisfied with your experience. We would like to learn more about your situation. Please email marketing@myticktalk.com so we can further investigate the issue you are experiencing.

Rated 1 out of 5 stars

Could not enter promo…

Did not have the ability to enter promo code for discount. No response from your ordering department when I called. I left a voicemail.

15 May 2025
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Reply from TickTalk

Hi there. I am very sorry that you had a poor experience. I would like to hear more about what your experience was like. If you are unable to enter the promo code that is a big deal and hugely inconvenient. Please email marketing@myticktalk.com and we can look into this for you.

Rated 5 out of 5 stars

My calls were answered

My calls were answered, literally. That is an invaluable quality in a company to have in my opinion. My questions were kindly answered. I sent an email which was responded to within about 12 hours. I placed my order yesterday, and it has already shipped. I received emails to help me set up my Tick Talk account easily. If the product works properly and the company remains eager to help customers in the future, I will have zero regrets. WHAT a great alternative to a cell phone.

13 May 2025
TickTalk logo

Reply from TickTalk

Hi there! So glad you had a pleasant experience. We value your input and kind words. Make sure you follow us on all social platforms so you never mis a new update!

Rated 5 out of 5 stars

Ease of order

Ease of order, transparent transaction and Colour variety 👍

9 May 2025
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Reply from TickTalk

Hi there! Glad your experience was positive. Thanks for sharing!

Rated 5 out of 5 stars

Overall Pleased

No one answered the phones, but My email was responded to within hours and I was able to order what I need. Disappointed the tool needed to replace the watchband isn't for sale/included in My replacement watch band purchase.

28 April 2025
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Reply from TickTalk

Hi there! I am sorry that you had a hard time getting a hold of someone on our team via phone. Glad they were able to assist you through email. We do understand that the band replacement can be a challenge for our customers. To help alleviate the pain we do offer the opportunity to ship it to us (we take care of shipping) and we can replace it for you. I hope this information helps.

Rated 2 out of 5 stars

Watch wristbands need to be better…

As a customer, I appreciate the functionality of the TickTalk watch, but I would like to offer a few suggestions for improvement. First, the wristbands could benefit from enhanced durability and higher-quality materials to ensure long-term comfort and wearability. My son's wristband tore just after few months of use. Additionally, offering multiple size options would be greatly appreciated, as the current one-size-fits-all approach does not accommodate all users, particularly younger children or older children. Lastly, making the watch accessories available on Amazon would significantly increase accessibility and convenience for many customers.

29 April 2025
TickTalk logo

Reply from TickTalk

Hi there. I am very sorry you had a bad experience with your wrist band. We do sell them on our website only because we offer all of our customers the opportunity to ship the watch to us (we take care of shipping) and we can replace it for you. I hope this information helps.

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