My Symple Loan Reviews 7,831

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,648 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their courtesy, knowledge, and professionalism, highlighting their helpfulness and patience. The customer service is frequently described as exceptional, with many appreciating the clear explanations and personalized approach to their financial situations. People also found the overall user experience to be smooth and easy to understand, with the service effectively addressing their needs. However, some people were dissatisfied with the customer service, mentioning unhelpful interactions or incorrect payment arrangements. Additionally, a few other people also felt that the company did not help them at all.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for being informative,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers appreciate the... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers praise the assistance received, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted symple lending and got Brad. Brad went through the process with me. I discussed with my wife and decided to include both our debts. We were able to cut our monthly payments by more than half... See more

Company replied

Rated 5 out of 5 stars

My entire experience was great! Hassel free. My customer service representative, Izzy was informative and pleasant to work with. He was upfront and realistic with all my options and did not pressure m... See more

Company replied

Rated 5 out of 5 stars

Colin Goble was very helpful and went over the whole process thoroughly. He knows how to assist you with your financial plans and goes the extra mile to make sure you understand what you were looking... See more

Company replied

Rated 5 out of 5 stars

Carl Tyrus went above and beyond helping me to solve my problems with credit card overload, he was courteous, understanding, and patient with me because I was not good with E mail, s or any... See more

Company replied


Company details

  1. Loan Agency
  2. Alternative Financial Service
  3. Finance Broker
  4. Financial Consultant
  5. Non-Bank Financial Service

Written by the company

My Symple Loan is an innovative financial services company that is focused on providing solutions to consumers to reduce their debts. By creating an effective strategy to overcome the burden of being in debt, our goal is Symple. To provide peace of mind by advocating for consumers and guiding them through a path to becoming debt free with financial products that are Symple and transparent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very honest and transparent

Very honest and transparent

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for allowing Symple Lending to be a part of your financial journey! It's our goal to make every step of the process transparent and comfortable, and we're glad we could deliver that for you. If you ever have any further questions or need assistance, we're always here to help. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Jason was very helpful with my…

Jason was very helpful with my situations and helped with every step of the process to getting my finances back on track.

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for your review! We’re so glad to hear Jason took the time to walk you through each step, explain where things stood, and make sure you fully understood the process. Providing clear, supportive guidance and answering questions along the way is exactly what we aim for. We appreciate your trust in Symple Lending!

Rated 5 out of 5 stars

He was kind and very thorough !

He was kind and very thorough !

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for your kind words! We’re so glad to hear you had a great experience with our team. We truly care about our clients and appreciate your trust in Symple Lending!

Rated 5 out of 5 stars

HE is very helpful explain every single…

HE is very helpful explain every single process and answer all my questions.

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for the thoughtful feedback! We're happy to hear your experience was a positive one. Making sure everything is clearly explained and that you feel supported every step of the way is what we strive for. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Cody was great to work with

Cody was great to work with, he explained everything carefully. He made sure to ask if I had any questions. He made the process very simple.

11 May 2026
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Reply from My Symple Loan

We are glad that Cody provided such exceptional service; thank you for allowing Symple Lending to be a part of your financial journey! If you have any questions as you proceed with our services, do not hesitate to contact our team.

Rated 5 out of 5 stars

Anthony was very nice also very…

Anthony was very nice also very professional.Really explains everything.

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

We are delighted to hear about your great experience with Anthony! Making sure everything is clearly explained and that you feel supported every step of the way is what we strive for. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

The representative took the time to go…

The representative took the time to go over how everything works and how much savings I would have. I appreciate all of the effort put into helping me out.

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you so much for your kind words! We're glad to hear you had a positive experience. Providing clear explanations is important to us, and we're glad you felt supported throughout the process. If you ever need anything else, we're here to help!

Rated 5 out of 5 stars

Sam made the application progress very…

Sam made the application progress very painless. He explained each aspect of the progress throughly and answered all of my questions.

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for your review! We’re so glad to hear Sam took the time to walk you through each step, explain where things stood, and make sure you fully understood the process. Providing clear, supportive guidance and answering questions along the way is exactly what we aim for. We appreciate your trust in Symple Lending!

Rated 4 out of 5 stars

Progress

The information was explained in detail.

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for the thoughtful feedback! We're happy to hear your experience was a positive one. Making sure everything is clearly explained and that you feel supported every step of the way is what we strive for. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Very detailed explanation of everything

Very detailed explanation of everything

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for the thoughtful feedback! We're happy to hear your experience was a positive one. Making sure everything is clearly explained and that you feel supported every step of the way is what we strive for. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Great Customer Service

Trent was very helpful and explained how Freedom works and my options. This isn’t what I was originally looking for but I think it will be the best in the long run. Hopefully, it all works out as planned. Thank you!

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for your feedback! We’re so glad Trent was able to clearly explain your options and help you feel informed throughout the process. We understand this may not have been what you originally expected, and we appreciate your trust in giving the program a chance. At Symple Lending, we’re committed to supporting you every step of the way and are always here if you need anything moving forward!

Rated 5 out of 5 stars

Very respectful,polite

Very respectful,polite, and knowledgeable

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for your review! We’re so glad to hear you found our team knowledgeable and helpful. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Great guy explaining how much and…

Great guy explaining how much and laughing at my jokes

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for the thoughtful feedback! We're happy to hear your experience was a positive one. Making sure everything is clearly explained and that you feel supported every step of the way is what we strive for. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

He was very helpful

He was very helpful, explained the process.

8 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for the thoughtful feedback! We're happy to hear your experience was a positive one. Making sure everything is clearly explained and that you feel supported every step of the way is what we strive for. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Naseem was really thorough and helped…

Naseem was really thorough and helped me come to the best solution concerning my debt situation.

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

We are glad that Naseem provided such exceptional service; thank you for allowing Symple Lending to be a part of your financial journey! If you have any questions as you proceed with our services, do not hesitate to contact our team.

Rated 5 out of 5 stars

Everyone was so helpful and kind

Everyone was so helpful and kind

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for your kind words! We’re so glad to hear you had a great experience with our team. We truly care about our clients and appreciate your trust in Symple Lending!

Rated 5 out of 5 stars

A welcomed experience!

Kristina Shklanko was professional, polite, helpful, non-judgmental and understanding. She addressed our concerns and helped us navigate through the entire process. Her positive attitude was a welcomed, but not to often, occurrence in this day and age.

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for your thoughtful review! We’re so glad Kristina provided professional, understanding, and non-judgmental support throughout the process. Helping our clients feel comfortable and supported during difficult financial situations is very important to us at Symple Lending. We truly appreciate your kind words and your trust in Symple Lending!

Rated 5 out of 5 stars

I was not going to go this route and…

I was not going to go this route and was incredibly skeptical of the whole program but Brock took the time to explain everything to me and answered every question I had and there were a lot. He was the whole reason I decided to go this route and already feel a sense of relief.

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for sharing your experience! We’re so glad Brock took the time to answer all of your questions and help you feel more comfortable and confident throughout the process. We understand how important trust and transparency are when making financial decisions, and we’re thrilled to hear you’re already feeling a sense of relief. Thank you for choosing Symple Lending — we’re always here if you need anything moving forward!

Rated 5 out of 5 stars

Melanie made the process clear and easy…

Melanie made the process clear and easy to understand. Everyone was helpful and patient. I did not feel pushed into getting help. We’ll see if it works out. I’m nervous after signing up but hoping this has a good outcome as I was swimming in interest rate payments!

11 May 2026
My Symple Loan logo

Reply from My Symple Loan

Thank you for sharing your experience! We’re so glad Melanie and the team made the process clear, supportive, and pressure-free. We understand that taking this step can feel overwhelming, and we truly appreciate your trust in Symple Lending during this time. We're here to support you throughout the process and hope this will help you get the financial relief you’re looking for!

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