Mysunjourney Reviews 

Brought something from them for £9.50
no parcel arrived
then they took 25p from my account then another £41.94
then again £1.23
getting ready to take a larger amount i guess
total fit up don't use them
they take your money for goods nothing arrives
then try to keep stealing your money for no other purchases
AVOID AT ALL COSTS

They treated my problem with the urgency it deserved and resolved it flawlessly.

Edith did a great job resolving my issue she was very professional, and explained things to me ,she is very good

Efficient and effective service.

The team did an excellent job resolving my issue. They were very efficient and courteous throughout.

Great communication.. Thankyou

Up to now i confess you are the only one who give a clear goodwill to resolve the question and i appreciate it. lets just hope both parties will be alsatisfied.

If I could give zero stars I would.
You trick people into subscribing to your games by showing an advert but the buyer does not get what they thought they were buying...in my case I thought I was buying a dog grooming kit.
I got the subscription cancelled because I realized in time what had happened and a refund was promised but never materialized.
Today months later I get this email from you...it's a form of blackmail, and I will not be coerced into lying for a refund that I had already given up on
Pasting the main part of the email

"To proceed with the refund, we kindly ask for your cooperation in leaving a 4 or 5 stars positive review. You can mention my name and my efforts in helping to resolve the issue. Simply follow the instructions outlined and send us the screenshot to speed up the process."
If you were decent you would have firstly not used sn underhand method to get subscribers and you would have made the refund without conditions
That is how good trustworthy companies behave and earn respect.

This company is a scam avoid it like the plague. I even lost money. Now they want me to leave at least 4 stars for a refund.
This is the email they sent me. There is now a second email from these scumbags demanding I leave a good and positive feedback before they will refund me. I will post it below. Please please please don’t sign up to this company you will get scammed. I am sure that all of the positive feedback on Trustpilot are from people trying to get there money back. Hope this helps you out. Don’t get scammed

1st email.

Thank you for your response and for taking the time to leave feedback on Trustpilot.

I noticed that you left a one-star rating. I understand that you may have had a frustrating experience, and I apologize for any inconvenience this may have caused. Our goal is to resolve your issue and ensure your satisfaction.

To proceed with your refund swiftly, we kindly request that you consider updating your rating to at least a 4-star, reflecting my efforts to assist you. Once your refund is processed, you have full control over your review and can update it if you feel necessary.

Please let me know if there's anything else I can do to assist you further.

Thank you for your understanding and cooperation.

Best regards,
Eric
Escalation Team

2nd email.

We have reviewed your feedback on Trustpilot and sincerely apologize for any misunderstandings you experienced during your recent shopping journey.
There may be a misunderstanding regarding our membership process, and we would like to provide clarity to ensure transparency.

During the first 3 days, you have full access to the benefits of the acquired membership. However, on day 3, your automatic top-up initiates, charging the full price of the selected membership plan. This amount is converted 1:1 into credits, and deposited into your account. The recurrent charge for the membership occurs every 14 days from the day of subscription, deducted from your selected payment method. As a member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. You Should have forgotten to skip.

However, I would like to offer you a membership fee refund because we want your experience to be positive. Rest assured that we pay great attention to the security of online transactions.

To facilitate the refund process, we kindly request your cooperation in updating your current review on Trustpilot. We suggest you write that the problem is taken in charge and upgrade the number of stars (4-5 as a good rating).

Please be advised that when editing your review, it's essential to revise the body or content and eliminate any language that could potentially damage our reputation, such as terms like "scam" or others with similar implications. This step is required for the review to be classified as positive in our records and for the refund process to proceed accordingly.


**Important:** In your review, we kindly ask that you avoid using terms like "refund" or "membership cancellation," as these can be confusing for other customers. Instead, we would appreciate it if you could use positive phrases such as "good service," "good company," "thank you," "good experience," "good customer support," etc.

**Please note:** Reviews containing terms like "refund" will not be considered positive, regardless of the number of stars given. Consequently, we will not be able to proceed with the refund process, which is a significant exception from our team.

After confirming the rating change, please rest assured that we will initiate the refund on your account immediately. If for some reason this does not happen, you are free to re-rate and re-write your review.

We greatly appreciate your consideration of our proposal and look forward to resolving this matter amicably.

Kind regards,

Ayla Escalation Team

I recieved very nicely

Very helpful

I contacted the support and they resolved the issue quickly.

I accidentally subscribed, but the support team resolved it immediately

Company refunded my subscription after some issues. All good

To get a refund I had to say they were a good company.

This is a fraud website.

Do not trust this website, they charge 2 euros with a fake facebook ad, and then after you realize and try to cancel they charge you 8.35 euros just to cancel the subscription. They say that it will be refunded but it is fake.

SCAM SCAM. Do not click on Lidl link with kettle offer for £3. They took £2 delivery fee and then another payment for a subscription to be taken every 2 weeks. £41.76. No email ever received after requesting item. Told they will refund £41.76 but not £2 due to T&C’s. Relying on us not checking our bank accounts. Thank god for mobile banking. Must be making a fortune 😡

I like how good customer services helped me to get my issues resolved