Banner for Quorn Stone

Quorn Stone Reviews 1,695

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, making their visits and interactions highly productive and pleasant. The company's products, particularly the tiles, are frequently described as beautiful, top-quality, and offering a wide selection for various projects. Many people highlight the excellent customer service, noting quick responses, clear communication, and a professional yet friendly approach that ensures a smooth ordering process. However, some customers also noted issues with product discrepancies, where the delivered stone differed significantly in color from the samples, leading to dissatisfaction with the final appearance. A few other people also felt that the after-sales experience was frustrating, citing difficulties with ordering extra tiles or a lack of flexibility in their services.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, often describing it as outstanding, excellent, and... See more

Order

People report positive experiences with the ordering process, with many customers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely showroom. Kiera was very knowledgable giving advice and suggestions. Kiera also sent me some sample tiles and followed up with an email. We have had tiles from Quorn stone before and... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've ordered from Quorn Stone and couldn't recommend them more. So happy with the quality of tiles & they have so much choice for any project you have. On our most recent orde... See more

Company replied

Rated 5 out of 5 stars

Ezgi was absolutely wonderful on our visit to the Leicestershire showroom. The products and their features were explained to us in detail, whilst also keeping things simple to understand. We both fe... See more

Company replied

Rated 5 out of 5 stars

Our whole experience with Quorn Stone has been amazing. We visited the Leicestershire showroom, warm and full of charm. All the staff was very friendly, helpful, supportive and patient. Jasmine answer... See more

Company replied


Company details

  1. Tile Store
  2. Flooring Store
  3. Home Improvement Store
  4. Stone Supplier
  5. Tile Manufacturer

Written by the company

This year marks a truly special milestone for all of us at Quorn Stone. As the second generation to lead our family business, we are incredibly proud to be celebrating 30 years. Our journey began in 1995 with a handful of hand-painted terracotta tiles from Manises, Spain. Small in size, but full of charm, they sparked a lifelong passion for natural materials that has inspired us ever since. Three decades on, our belief remains unchanged: that the right materials, thoughtfully chosen, can make a house feel like home. While we’ve grown over the years, our dedication has remained constant: to source timeless tiles and deliver exceptional service, backed by the expertise that comes from 30 years in the industry. Working closely with trusted suppliers around the world, we bring together an extensive collection of natural stone and porcelain tiles - pieces with character, made to last, and designed to be lived with for years to come. Browse our tiles online or visit one of our inspirational tile showrooms, located in Leicestershire, Surrey, Hertfordshire, Bury St Edmunds, Bristol, Solihull, Harrogate, Winchester and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I wasn't able to visit a showroom…

I wasn't able to visit a showroom therefore I was very nervous about choosing a paver that was right and would match our property. Kaydee was really helpful, patient and knowledgeable and guided me through my choice. They are yet to be installed but hopefully will look perfect. I cannot fault the whole process, we had a clear step by step explanation of delivery and installation guide.
We have another order to make later in the year and will be a returning customer without a doubt. Quorn Stone are brilliant, and many thanks to Kaydee for her patience, knowledge and help.

30 April 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for taking the time to leave us a review, Ruth. We will be sure to pass on your lovely words to Kaydee in our Sales team who will be so pleased to hear this. The best of luck in your renovations and we do hope to hear from you again in the future regarding your projects!

Rated 5 out of 5 stars

Beautiful showroom

Randa made choosing tiles a lovely experience. Very knowledgable about all the products and with lots of design vision.
Thank you for all your help!

28 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for leaving us a review! We will be sure to pass your kind words on to Randa in our showroom. We hope to see you again in the future - all the best.

Rated 5 out of 5 stars

Fantastic shop in Hertfordshire and…

Fantastic shop in Hertfordshire and Louise was so helpful.
Would recommend highly.

31 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for your lovely review, Gosia. Louise will be so happy to hear your kind words and we do hope to see you in our showroom again soon!

Rated 5 out of 5 stars

Thank you Karen and Georgie you were…

Thank you Karen and Georgie you were really helpful.
My wife and I are returning customers having originally purchased tiles for our kitchen extension in 2024. We are now looking for tiles for our patio. Great choice,we just need to make a final decision!!
Thank you.

30 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for taking the time to leave us a review, Roy. Karen and Georgie will be so pleased to hear your kind feedback. All the best and hope to hear from you again soon!

Rated 5 out of 5 stars

Looking for flooring …

Staff in the store were very helpful and knowledgable.

30 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for leaving us a review! We appreciate your kind feedback and will pass this on to the wider team.

Rated 5 out of 5 stars

Elize Bury St Edmunds

Elize in the Bury St Edmunds showroom was incredibly professional and knowledgable. Once our plans are finalised on our project we will definitely be returning to order our tiles. Thanks for your help so far!

27 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for taking the time to leave us a review, Danielle. We will be sure to pass on your kind words to Elize in our showroom!

Rated 5 out of 5 stars

BSE showroom visit

Very smart showroom in Bury St Edmunds and I was warmly welcomed by Mary who was very helpful in presenting options for consideration.

30 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for your lovely review, Mark. We will be sure to pass this on to Mary in our showroom. All the best and we hope to speak again soon.

Rated 5 out of 5 stars

What a pleasure to deal with!

What a pleasure to deal with! Let's get those names in the lights who deserve praise! Ahmed Jamal and Layla Truelove have both made me feel like it i their path being laid - actively listen and look for solutions instead of problems - so refreshing! Thanks team

28 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you so much for your kind review, Jason. Ahmed and Layla will be extremely pleased to hear your feedback and we will be sure to pass this on. All the best in your renovation project and we hope to see you again soon.

Rated 5 out of 5 stars

Brilliant company

Brilliant company. We’ve visited the Hertfordshire showroom twice, with 3 kids in tow, and Sara and team have been exceptional. Patient, helpful, knowledgeable and amazing with the kids. The kids actively enjoy going there! The setup with toys etc is so thoughtful and helpful for busy stressed parents! Looking forward to picking our outdoor tiles next!

23 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for your lovely review, Laura. We will be sure to pass on your kind words to the wider team. It was a pleasure to have you and do hope that you pay us another visit in the future!

Rated 5 out of 5 stars

paving order

I had the recent pleasure of speaking to Lara at the head office of Quorn stone in Loughborough recently, as I was looking to place an order for some paving. She was professional, knowledgeable, very friendly and cheerful and the whole conversation was very easy. Lara was able to email me a quote straight away including delivery and was upfront with me about current lead times with the current situation globally. I placed my order a couple of days later having had the weekend to look over the quote.
The quality of the sample I had ordered was also very nice, so I'm looking forward seeing my paving when it arrives in the near future. I will also be contacting Lara closer to the delivery date to add any other items I will need. All in all a very good company to deal with to date.

26 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for writing us such a thoughtful review, Darren. We will be sure to pass on your kind words to Lara who will be so pleased to hear this. We are glad to hear of your positive experience and wish you the best in your renovations. Take care and we hope to speak more in the future!

Rated 1 out of 5 stars

I didn’t even get around to ordering

I didn’t even get around to ordering! With only a small order of 2 sqm the delivery charge is dis proportionate! No option to collect either unless I fancy a 6 hour round trip as their showroom don’t have the facility to collect from?! I’ve never known that with any other business - how on earth would they get their samples delivered there?? Not flexible at all and I’m now left with looking down the more mainstream route which offer a much greater level of flexibility to make a sale! Very disappointed.

27 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Hello Louisa,

Thank you for taking the time to leave a review. Our delivery service is via a third-party haulier, through the national pallet network. The haulier's charges per pallet are the same whether the pallet has a small or large amount of tiles on. Each pallet can hold up to 1000kg of tiles, and the charge is the same regardless of the weight, because each pallet takes up the same amount of floor space on the lorry.

Unfortunately, we cannot yet send boxes of tiles by parcel courier as they usually arrive broken, despite being well packaged. Tiles are heavy and delicate. We are actively looking into ways to deliver smaller quantities at a lower cost whilst maintaining our commitment to environmentally friendly packaging but have yet to find a reliable solution. We are sorry our delivery or collection options didn't work for you, but wish you every success with your project.

BW,
Quorn Stone

Rated 5 out of 5 stars

Went here today and was so pleased I…

Went here today and was so pleased I perceived to find it! A lovely cool well laid out showroom with good lighting and space to check out the various natural and manufactured styles and options. The team were all very helpful and followed up with the further details requested.

26 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for making time to leave us a positive review! We are so pleased to hear your found your visit to be helpful and inspiring!

Rated 5 out of 5 stars

Amazing service

Ezgi and her colleagues went above and beyond to help me with a quick turnaround order - she was friendly and understanding, and showed an amazing willingness to help me purchase and pick up the tiles to a less than 48 hour deadline! I feel as though I've received 5 star service and couldn't speak more highly of Ezgi or Quorn Stone - from their amazing samples I already know the products will be top quality too.

26 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for making the time to write us a review, Cerys. We appreciate your kind feedback and are so glad to hear of your positive experience with our Leicestershire team. We will definitely pass on your kind words and hope to see you again in the future!

Rated 5 out of 5 stars

Thanks to Olivia for her superb service…

Thanks to Olivia for her superb service to rectify a delivery hiccup (by the courier) in such an efficient & friendly manner. She kept me updated every step of the way.

14 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for your positive review, Michelle. We will be sure to pass on your kind words to Olivia!

Rated 5 out of 5 stars

Visited the Leicestershire showroom on…

Visited the Leicestershire showroom on Saturday.
It’s a well laid out showroom and Michael was very welcoming, but importantly let us browse at our leisure.

Once we’d made our choices Michael took our details arranged samples and emailed a quote through within hours, which was very competitive.
Great experience.

23 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for making the time to visit us and write us a lovely review, Ed. Michael will be so pleased to hear your kind feedback and we do hope to see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly and helpful staff and kids toys in the corner to keep little people entertained

24 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for your positive review, Rosie. We appreciate your kind words!

Rated 5 out of 5 stars

Sara was really helpful at the Hemel…

Sara was really helpful at the Hemel showroom and provided great advice. Showroom is stunning and has large areas of tiles on the floor.

23 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for your review, Simon. We will be sure to pass this on to Sara in our showroom!

Rated 5 out of 5 stars

Beautiful product

Beautiful product. Visited Harrogate showroom after seeing Tuscany Herringbone tiles online. Really worth a visit. Lola very helpful. Struck a lovely balance with providing advice and guidance and giving us the space to explore. Has been nice and prompt with sending information and ordering samples for use. Would definitely recommend a visit.

23 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for making time to write us a lovely review, Amanda. Lola will be so pleased to hear your kind feedback and we will be sure to pass this on. All the best with your renovations and we look forward to hearing from you again.

Rated 5 out of 5 stars

Lovely experience at the showroom

Extremely friendly and helpful advice today from the staff at the Billericay showroom! What a stunning place. I’m looking forward to our project even more now we’ve been to see Quorn Stone’s floors with our own eyes. Many thanks for a very pleasant experience!

23 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for your lovely review, Holly. Our team in Essex will be so pleased to hear your kind feedback. We are pleased you enjoyed your visit and hope to see you again in the future!

Rated 5 out of 5 stars

Great customer service

We met Emily, she was professional, knowledgable and patient with us as we kept changing our minds! Would recommend.

22 May 2026
Unprompted review
Quorn Stone logo

Reply from Quorn Stone

Thank you for your lovely review, Mike! We will be sure to pass on your kind words to Emily in our showroom.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look