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Quorn Stone Reviews 1,694

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, making their visits and interactions highly productive and pleasant. The company's products, particularly the tiles, are frequently described as beautiful, top-quality, and offering a wide selection for various projects. Many people highlight the excellent customer service, noting quick responses, clear communication, and a professional yet friendly approach that ensures a smooth ordering process. However, some customers also noted issues with product discrepancies, where the delivered stone differed significantly in color from the samples, leading to dissatisfaction with the final appearance. A few other people also felt that the after-sales experience was frustrating, citing difficulties with ordering extra tiles or a lack of flexibility in their services.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, often describing it as outstanding, excellent, and... See more

Order

People report positive experiences with the ordering process, with many customers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely showroom. Kiera was very knowledgable giving advice and suggestions. Kiera also sent me some sample tiles and followed up with an email. We have had tiles from Quorn stone before and... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've ordered from Quorn Stone and couldn't recommend them more. So happy with the quality of tiles & they have so much choice for any project you have. On our most recent orde... See more

Company replied

Rated 5 out of 5 stars

Ezgi was absolutely wonderful on our visit to the Leicestershire showroom. The products and their features were explained to us in detail, whilst also keeping things simple to understand. We both fe... See more

Company replied

Rated 5 out of 5 stars

Our whole experience with Quorn Stone has been amazing. We visited the Leicestershire showroom, warm and full of charm. All the staff was very friendly, helpful, supportive and patient. Jasmine answer... See more

Company replied


Company details

  1. Tile Store
  2. Flooring Store
  3. Home Improvement Store
  4. Stone Supplier
  5. Tile Manufacturer

Written by the company

This year marks a truly special milestone for all of us at Quorn Stone. As the second generation to lead our family business, we are incredibly proud to be celebrating 30 years. Our journey began in 1995 with a handful of hand-painted terracotta tiles from Manises, Spain. Small in size, but full of charm, they sparked a lifelong passion for natural materials that has inspired us ever since. Three decades on, our belief remains unchanged: that the right materials, thoughtfully chosen, can make a house feel like home. While we’ve grown over the years, our dedication has remained constant: to source timeless tiles and deliver exceptional service, backed by the expertise that comes from 30 years in the industry. Working closely with trusted suppliers around the world, we bring together an extensive collection of natural stone and porcelain tiles - pieces with character, made to last, and designed to be lived with for years to come. Browse our tiles online or visit one of our inspirational tile showrooms, located in Leicestershire, Surrey, Hertfordshire, Bury St Edmunds, Bristol, Solihull, Harrogate, Winchester and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I visited the Quorn Stone Hertfordshire…

I visited the Quorn Stone Hertfordshire showroom for my bathroom and cloakroom tiles, and it was a fantastic experience. The showroom is genuinely beautiful and they’re open on Sundays!

We were assisted by Tom (Thomas Fendick). He was friendly, patient, and quickly understood what we were looking for. He showed us some great options, and we ended up making a decision almost instantly. Within two days, everything was confirmed, and the process from quote to payment was smooth. It was easily the simplest part of our renovation.

You may find cheaper tiles online, but seeing them in person and getting expert advice makes all the difference. I highly recommend Quorn Stone - our tiles look amazing and are a real highlight in our home!

9 November 2025
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us such a thoughtful review, Fathima. We will be sure to pass on your kind words to Tom in our showroom who will be so pleased to hear this. We are so excited for you to have our tiles in your beautiful home and hope to hear from you again for any future renovations!

Rated 5 out of 5 stars

Needed some help with an order that was…

Needed some help with an order that was slightly outside of standard practice. Dealt with Liam who clearly explained the situation and resolved my query. Excellent customer experience

20 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to write us a review, RD. Liam will be so pleased to hear your kind words and we are glad to hear your query was resolved promptly. We hope to hear from you again in the future!

Rated 5 out of 5 stars

Fabulous service and range of tiles

Fabulous service and support from Briony and the team at Quorn, with a superb showroom, well laid out and a vast range of tiles and options on offer

26 March 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Paul. We will be sure to pass on your kind words to Briony and we hope to see you in our showroom again soon!

Rated 5 out of 5 stars

Helpful showroom

Very helpful staff with lots of experience. A wide range of tiles, laid out so you can see just what they look like laid. It was 100% worth visiting the showroom. It was super helpful and I will definitely buy from them!

19 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us positive review! We are so pleased you had a enjoyable experience visiting our showroom and we look forward to hearing from you soon!

Rated 5 out of 5 stars

Tile shopping

Visited today for 1st time
Very very impressed

No need to look anywhere else now
They are the best by far

19 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Julie. We are so pleased you enjoyed your experience visiting QS!

Rated 5 out of 5 stars

Visit to Leicestershire showroom

I visited the Leicestershire showroom to see tiles and flooring in the flesh and the staff were extremely helpful, approachable and knowledgeable. I came away with samples and a much better idea of what I wanted for our new home.

16 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your positive review, Daisy. We will be sure to pass on your kind words to our Leicestershire team and hope to see you again in the near future!

Rated 5 out of 5 stars

Anya went above and beyond to help with…

Anya went above and beyond to help with my order, consisting of multiple different products, and made everything so straight forward and easy! Will definitely be a returning customer because of this in the future

18 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making time to leave us a review, Daniel. Anya will be so pleased to hear your kind words and we will be sure to pass this on to her. How lovely to hear that you will be a returning customer and we look forward to your next visit in the future!

Rated 5 out of 5 stars

Excellent range of products

My husband and I had a great experience visiting this tile showroom. The range of products was excellent and very extensive, with plenty of options to choose from. The customer service was superb—friendly, knowledgeable, and really helpful. I would highly recommend a visit.

18 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to write us a review, Zoe. We appreciate your kind words and will be sure to pass this on to our wider team. We are so please to hear of your positive experience and hope to see you again soon!

Rated 5 out of 5 stars

Quorn stone, Top quality paving 

Quorn has been an outstanding supplier from start to finish. The quality of their slabs is consistently excellent. It makes a real difference when you’re working on projects that rely on both appearance and long-term performance.

What really sets them apart, though, is the service. Cristina is an absolute pleasure to deal with. I find her very helpful and knowledgeable, efficient, and always willing to go the extra mile to make sure everything runs smoothly. Communication is clear, orders are handled promptly, and any questions are dealt with quickly and professionally.

It’s rare to find a supplier that combines top-quality materials with such a high level of customer service. I wouldn’t hesitate to recommend Quorn to anyone looking for reliable products and a team that genuinely cares about their customers.

18 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a kind review, Gary. We are so pleased to hear that you had such a positive experience speaking with Cristina and will be sure to pass on your lovely words to her. We hope to see you again soon and wish you the best in your renovation project!

Rated 5 out of 5 stars

Wow!! Exceptional service

From customer service to delivery the service was exceptional. I can’t fault anything. The tiles I purchased are just beautiful.

23 January 2026
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Reply from Quorn Stone

Thank you for taking the time to leave us review, Kay!

Rated 5 out of 5 stars

Superb Customer Service And Beautiful Tiles

The customer service is superb! We were lucky to have Jasmine looking after us and not only is she friendly and easy to talk to but she will go out of her way to make sure you get the best experience while you’re there. The tiles they sell are beautiful and the quality is second to none, I would totally recommend this place to anyone looking for that special wow factor to add to their home.

17 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a thorough and positive review, Philip! We will make sure to pass on your kind words to Jasmine who will be so happy to hear this. We are pleased to hear you enjoyed your experience with QS and hope to see you again in the future!

Rated 5 out of 5 stars

A little tucked away but very worth visiting

Amanda was extremely helpful and knowledgeable and definitely guided us in the right direction regarding the floor tiles blending with our feature tiles for the shower
No hard sales and a very relaxed atmosphere
An enjoyable experience for sure with a range of styles not seen in the usual tile shops

16 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Chris. Amanda will be so pleased to hear your kind words and we are happy to hear you enjoyed viewing our tile displays. We hope to hear from you again soon!

Rated 5 out of 5 stars

Bury St Edmunds showroom

We visited the Bury St Edmunds showroom last week and it was absolutely beautiful. The tiles were so clearly displayed and gave so much inspiration for our project it was actually incredibly difficult to pick which ones we wanted. Mary assisted us and she was so lovely, patient and answered all of our questions. For some reason we had difficulty trying to order samples online but Mary arranged for these to be sent to us when we were in store which was really helpful. The samples arrived within two working days. We are now in the process of finalising the tiles we want for our garden and look forward to continue working with Quorn Stone.

11 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us such a positive review, Sian. We are so pleased to hear that you had a lovely experience visiting our showroom and speaking with Mary. We will make sure to pass on your kind words to Mary and we are glad she was able to help arrange samples for you. We are so excited to see which tiles you choose and look forward to hearing from you soon!

Rated 5 out of 5 stars

We dealt with Briony who was so helpful…

We dealt with Briony who was so helpful and quick with responses and gave great advice about the tiles. She ensured we got the paving we liked before our garden was due to begin. Very helpful, will definitely use again.

17 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a positive review, Lauren. We will be sure to pass on your kind words to Briony who will be so pleased to hear this. We wish you the best in using our paving tiles and hope to hear from you again for any future projects!

Rated 5 out of 5 stars

Fabulous service from start to finish!

Everything from start to finish was perfect. The display in the showroom was very inspirational, beautiful colours and tones. Arenz was particularly polite and helpful - lovely salesperson. The tiles were delivered on time all present and correct. Wonderful experience all round which we are super grateful for 🤩 looking forward to our lovely new tiles to be fitted next week!

30 March 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking time to leave us a review, Amanda. Arenz will be so happy to hear your kind words and we are pleased to hear of your positive experience with QS. All the best in your renovation project and we hope to see you again in the future!

Rated 5 out of 5 stars

I had the most brilliant care and…

I had the most brilliant care and advice from Emily last week. She was so skilled in helping me and I love my tiles. Communication and delivery exceptional. Would highly recommend

13 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your positive review, Sarah. We are so pleased to hear of your lovely experience with Emily in our showroom and wish you the best in your renovations using our tiles!

Rated 5 out of 5 stars

My experience with quorn stone has been…

My experience with quorn stone has been excellent. I dealt with Jasmine who was so friendly, helpful and professional. She has excellent customer service and kept me informed and eased any worries I had as delivery was coming to Northern Ireland. The tiles are of such high quality and are like nothing I have seen in local showrooms. So pleased with how they look and the service. Would definitely buy from them again!

16 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us such a lovely review. Chloe! We will be sure to pass on your kind feedback to Jasmine and we are so pleased to hear that you are happy with our tiles and customer service. We wish you the best in your renovations and hope to hear from you again in the future!

Rated 5 out of 5 stars

Visit to the Surrey showroom…

This was my first time to the Surrey showroom after finding online and is well worth a visit. The best selection of both indoor and outdoor tiles and pavers, a lovely experience and not your typical tile showroom, laid out perfectly. Ahmed was assisting me and could not have been any more friendly, helpful and knowledgable, even sending out some extra samples. Will definately be ordering and can fully recommend.

8 April 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a kind review, John. We are so pleased to hear you had a positive experience with Ahmed in our showroom and will be sure to pass on our lovely words. We look forward to providing you tiles and wish you the best in your exciting renovations!

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