Mystic Perfume Reviews 458

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its authentic, high-quality products, often highlighting the impressive selection of niche and luxury scents, including hard-to-find items. Many appreciate the unbeatable prices, noting they are significantly lower than retail and often the best found online, making it easy to return for future purchases. Reviewers frequently commend the fast and reliable shipping, with products arriving quickly and often earlier than expected. The packaging receives high praise for being exceptionally secure and protective, ensuring items arrive in perfect condition. However, some customers experienced issues with delivery, including lost packages and delays beyond the stated delivery time. A few reviewers also reported receiving products that leaked in transit or questioned the authenticity of the fragrances, stating they smelled watered-down or had concerns about their origin.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the authenticity and quality of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Price

Users describe positive interactions with price, consistently highlighting great and amazing prices, with... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the authenticity and high quality of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting excellent communication, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mystic Perfume has been my go-to fragrance shop for over a year, and they’ve never disappointed me — not once. They always have exactly what I’m looking for, including hard-to-find niche and luxury... See more

Company replied

Rated 5 out of 5 stars

I ordered channel no5 eau de perfume authentic very well packaged and at £65 for a 100 ml bottle couldn't be happier. I can't get this price anywhere I've been abroad and I am well travelled. Thankyou... See more

Company replied

Rated 5 out of 5 stars

Mystic Perfume Nghia Tran is the best! 🙌 I grabbed a Baccarat Rouge tester and wow—it’s A1! I didn’t realize how much I missed this scent until now. The shipping was super fast, communication was on... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering from Mystic Perfume, and I’ll admit I was a little worried about watered-down scents like I’ve experienced elsewhere. But everything arrived packaged beautifully, shipp... See more

Company replied


Company details

  1. Perfume Store

Written by the company

At Mystic Perfume, whether you’re a fragrance enthusiast or just beginning your scent journey, we’re here to help you discover perfumes that suit your style. Based in Houston, Texas, we are an independent perfume discounter dedicated to bringing you authentic fragrances without the premium price tag. Our collection includes full-sized bottles as well as hand-decanted travel sizes, carefully prepared from genuine fragrances. While we are not affiliated with the brands or manufacturers, we ensure that every product we offer is 100% authentic and sourced from trusted suppliers. For more details, please refer to our Terms & Conditions or contact our customer service team.


Contact info

4.9

Excellent

TrustScore 5 out of 5

458 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service! Fast shipping! Secure packaging!! Great prices! Can’t ask for anything more when looking for your favorite fragrances! I will definitely be ordering from Mystic Perfume again!

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, they’ve got a great variety of fragrances at really competitive prices. Authentic product, fast shipping, and excellently packed, can’t really ask for more.

4 July 2025
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much! We’re thrilled you had a great experience — your kind words mean a lot to us! 😊

Rated 5 out of 5 stars

Mystic Perfume has been Reliable, Authentic, and Always On Point! my go-to…

Mystic Perfume has been my go-to fragrance shop for over a year, and they’ve never disappointed me — not once. They always have exactly what I’m looking for, including hard-to-find niche and luxury scents, and their selection stays current and impressive.

The customer service? Absolutely stellar. Orders are handled with care, shipped promptly, and any questions I’ve had have been met with real support and professionalism. You can tell they take pride in what they do.

23 July 2025
Unprompted review
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Reply from Mystic Perfume

Thank you so much for your continued trust and support! We're honored to be your go-to, and we truly appreciate your kind words — it means everything to us!

Rated 5 out of 5 stars

I ordered the tester Delina La Rosee…

I ordered the tester Delina La Rosee with cap late at night and Nghia mailed it the very next morning. I received my package within 5 days and he packaged it so well. It arrived perfectly. Thanks, Nghia!! 10/10 would recommend!!

22 July 2025
Unprompted review
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Reply from Mystic Perfume

Thank you so much for the kind words and shoutout! We're so happy Delina La Rosée arrived safely.

Rated 5 out of 5 stars

Super fast shipping and the fragrance…

Super fast shipping and the fragrance smells excellent as well as authentic. Do not hesitate with Mystic Perfume, even received some gummy bears lol.

7 July 2025
Unprompted review
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Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We’re truly grateful for your support and thrilled to know you had a great experience with us.
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 5 out of 5 stars

Fast shipping a little surprise treat…

Fast shipping a little surprise treat with your package all around phenomenal experience

25 June 2025
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We’re truly grateful for your support and thrilled to know you had a great experience with us.
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 5 out of 5 stars

clean website...very easy to navigate

clean website...very easy to navigate. Great prices and products arrived early than expected.

10 July 2025
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We’re truly grateful for your support and thrilled to know you had a great experience with us.
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 5 out of 5 stars

Great experience

I received my order quickly, packaged perfectly and great communication throughout the process. Great deals and I will continue to shop with mystic. Anyone reading buy with confidence from mystic

5 July 2025
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for choosing Mystic Perfume! 🌟
We're delighted to hear you found a favorite fragrance with us — and that our packaging met your expectations. We truly take pride in providing great service!
We look forward to helping you discover even more beautiful scents in the future.

Mystic Perfume Team

Rated 5 out of 5 stars

Amazing!

Ordered Queening from Mind Games from Mystic Perfumes. Shipping was fast and everything came really securely and safe! Highly recommend if your looking for an authentic, organized discounter!

7 July 2025
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for choosing Mystic Perfume! 🌟
We're delighted to hear you found a favorite fragrance with us — and that our packaging met your expectations. We truly take pride in providing great service!
We look forward to helping you discover even more beautiful scents in the future.

Mystic Perfume Team

Rated 5 out of 5 stars

Amazing price for Diptyque…

Amazing price for Diptyque L'Eau Papier!

The packing for shipping was amazing. I think the shipping company could drop the package from 20 stories and the bottle would survive! :D

I've wanted this one for a while so it was an easy decision with the amazing price. Thanks for the easy and great experience. Shipping was also fast.

26 June 2025
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We're glad to hear you have found your favorite fragrance at our store, and the packaging met your expectation as we take pride in our services!
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 5 out of 5 stars

My new fragrance spot!

Excellent price, communication and fast shipping. Got me something I was truly looking for! What more can I say but will now be one of my top fragrance resources!

26 June 2025
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Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We’re truly grateful for your support and thrilled to know you had a great experience with us.
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 5 out of 5 stars

Fragrance is off good quality

Fragrance is off good quality, price is good and delivery was as expected

26 June 2025
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We’re truly grateful for your support and thrilled to know you had a great experience with us.
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 5 out of 5 stars

Incredible shopping experience from beginning to end!

I have loved shopping at Mystic Perfume! PREMIUM shopping experience, the most incredible customer service, a wonderful easy to navigate website and an incredible selection of fragrances and decants! Shipping is incredibly fast, owners are very transparent! Will continue shopping here for sure!

24 June 2025
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We’re truly grateful for your support and thrilled to know you had a great experience with us.
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 1 out of 5 stars

Never received $300 fragrance.

Never received $300 fragrance.

Contacted after 5 days of no movement when UPS tracking notified for SENDER to file claim/inquire.
Heard back that night saying next day they would contact UPS and find out what’s going on and they would set aside the fragrance I ordered when back in stock to send me.
Being they were OUT OF STOCK at the time of the fragrance LOST and said would set aside one for me when new shipment came in.
Notified YESTERDAY from sellers website the fragrance is now in stock with only 3 available.

Still have not heard a word from seller.

Still my package is sitting or lost 4 hours from my house with zero further communication from seller.

0 stars for lack of communication and lack of solution in sending a NEW PACKAGE WITH THE NOW IN STOCK fragrance I ordered that seller only has 3 of as of last night, highly doubt one was set aside or is being sent as claimed.
This was supposed to be DELIVERED 6 days ago and yet nothing. No movement since 6/26 where it was obviously lost. Zero replacement from seller nor follow up email.
Adding, I’ve been a loyal customer for quite some time and this is the treatment?

25 June 2025
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Reply from Mystic Perfume

Hi Teresa,

Thank you for your review and for expressing your concerns. We completely understand how stressful it can be to wait on an expensive order, especially one you have been looking forward to.

We want to reassure you that we take full responsibility for resolving this matter. Our customer service team is actively working with UPS and following their required investigation and claim process. Unfortunately, we cannot bypass UPS’s procedures, as they must first determine the package’s status before a formal claim can be filed. This is standard practice for all shipments, and we are complying to protect your order as well as our business.

As previously mentioned, we have reserved a replacement bottle specifically for you from our most recent stock, and it will remain secured until UPS provides the final investigation outcome or a claim is approved. We understand this may feel like a delay, but this process is necessary to properly conclude the shipping investigation.

If you would prefer a refund instead of a replacement, we are able to process that once UPS finalizes the claim. Please let us know which resolution you would like so that we can proceed accordingly.

We truly value you as a customer and appreciate your continued support. While we understand this situation has been frustrating, please rest assured that we are actively managing your case and will provide further updates as soon as possible.

Thank you for your patience and understanding while we finalize this with UPS.

Best regards,
Mystic Perfume Team

Rated 5 out of 5 stars

Fast and reliable!

Very nice packaging and excellent care!! Will definitely be ordering again!

24 June 2025
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We’re truly grateful for your support and thrilled to know you had a great experience with us.
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 5 out of 5 stars

Awesome transaction

Awesome transaction. Great Customer service, fast shipping and well packed!!!! Definitely purchasing again!

26 June 2025
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We’re truly grateful for your support and thrilled to know you had a great experience with us.
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 5 out of 5 stars

Amazing and quick experience

Amazing and quick experience, I would highly recommend this shop. 1000% legit and amazing packaging

24 June 2025
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much for your kind words and for trusting Mystic Perfume! 🌟
We’re truly grateful for your support and thrilled to know you had a great experience with us.
We look forward to serving you again soon — and helping you discover even more amazing scents!

Mystic Perfume Team

Rated 5 out of 5 stars

Best in the Business

Prompt shipping and carefully packaged merchandise. The note and extra goodie was a very thoughtful touch.

Site is easy to navigate. Great customer service. Will be back!

24 June 2025
Unprompted review
Mystic Perfume logo

Reply from Mystic Perfume

Thank you so much! We’re happy you enjoyed the little touches.

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