I’m wondering, has anyone used the product. All I see your post about customer service and not as you can say satisfaction of the product per se. I’d like to know about the use even though that is... See more
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Having read the product information, noted that it is actually recommended by traceable medical specialist practitioners, gave me far more confidence than other trade outlets selling cheap ineffectiv... See more
Read about mystery vibes in a fashion magazing and checked out their site. Really beautiful and so different from all sex toy sites out there. Made me feel very welcome and safe. And the products foll... See more
Packaged beautifully (think iPhone). Exterior is soft and smooth. Charge cable is USB. Does not come with adapter. The app is a nice idea, but doesn’t stay connected (Bluetooth) and the buttons are... See more
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Company details
Written by the company
MV.Health is an award-winning leader in Women's & Men's Health devices. These doctor-designed products adapt to the user's anatomy & deliver targeted vibrations to promote pelvic comfort, support natural lubrication, encourage penile blood-flow & enhance overall intimate health. MV's FSA/HSA eligible devices have won over 60 international awards including Red Dot, iF Design & Design Week. Backed by science & documented in 15 peer-reviewed journal papers, MV devices are recommended by leading doctors in US, UK & Europe and have improved the lives of over 200,000 users worldwide.
Contact info
San Mateo, United States
- support@mv.health
- mysteryvibe.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Incredible toy
Incredible toy (crescendo), blows my old ones out of the water. Was a little reluctant and first due to the hype around 6 motors and being able to control individually, but once you get the hang of it, nothing else can touch it. I was so pleased I ordered a Tenuto too, will review that shortly. Customer service excellent too, respond to queries quickly and efficiently.
Amazing products and really good…
Amazing products and really good customer service, have been buying from them since they launched Crescendo and they've never failed to deliver.
Based on peer reviewed science and designed for everyone to use
I’ve been in touch to understand the science behind mystery vibe’s product design. The founder sent across a few studies that the scientific community did, without the company paying for these studies. I was happy to see that the product was indeed designed to support people with different needs when it comes to their bodies and specific situation. This convinced me to add the company to my go-to list for sex health tech products.
Simply amazing
Simply amazing, I was given this gadget as a gift and I can honestly say it’s made a massive difference to my life and partners. We had a terrible sex life and this has simply turned it around, I’m easily aroused by her and no need to take any ED pills.
life changing.
Amazing tech this has given me a new lease of life. Well done team.
This thing really did blow my mind
Satisfied in more ways than one
good quality item and swift delivery.
Wife seems pleased to say the least.
Bought a crechendo
Bought a crechendo, but had some problem to connect it to the app on my phone. I sent them a message and got an explanation the next day.
Faulty product and no refunds or replacements, beware.
Waited for two months to receive my Tenuto due to issues overseas (not the companies fault, but frustrating nonetheless). I finally received it and charged it only to find the Tenuto vibrated for two minutes and then turned off. It would not respond to any inputs on the device or through the remote control I bought to go with it. I wrote customer service a week ago asking for help and have not received any response. They have my money and I have a product that didn’t even work once, so apparently I am screwed, protect yourself and do not buy.

Reply from MV.Health
It's very cool and the app makes it…
It's very cool and the app makes it smooth for my partner to use it on me whenever wherever he want.
Product broke almost immediately
Product broke almost immediately. Would not turn on our hold a charge. Then would turn on suddenly for no reason and would but be able to turn it off. I think I wrote 3-4 emails to customer service and they never responded once. Terrible service

Reply from MV.Health
Don’t bother
Do NOT buy anything from this company. Terrible (actually nonexistent) service. I’m not anticipating a refund for the crescendo I ordered. Doesn’t turn off! Charger kept blinking red and it was HOT! It won’t pair with an iPhone and the app is confusing. As for the vibration. Might work if you’re super sensitive. There’s no phone number to call. Emails just get the standard msg to “call” during office hours. What a ridiculous contraption.

Reply from MV.Health
My product has a faulty charger *UPDATING*
My product has a faulty charger. I have sent two emails to customer service in the past four days with no response. I’m sure it’s a great product but I have no way of knowing until it can be charged/user.
Update 1/10; received messages and amazing help from MysteryVibe following my post. Received my new replacement charger yesterday and a label to send the old one back. They sure righted this wrong experience quickly!

Reply from MV.Health
They sent me the wrong product so I…
They sent me the wrong product so I contacted customer care and they requested I send it back, and they will ship me the right product. I sent back the item the same day with UPS.
I have contacted customer care multiple times and no one has responded back to let me know when the new item will be shipped. I would not recommend!!!!!!!

Reply from MV.Health
After receiving a faulty charger
After receiving a faulty charger, I contacted the customer service chat. It has been more than three hours and I'm still in chat waiting for someone to answer. What a waste of money and time. This customer service is a joke.

Reply from MV.Health
Will take a little bit of time to…
Will take a little bit of time to master, with all of the vibration setting and sequences. Thats the fun part.
Their 48-hr shipping
Their 48-hr shipping, isn't 48-hr shipping, and when I tried to subsequently cancel the order, they replied that the order had been shipped out. They never addressed the cancelation email. Skip these guys.

Reply from MV.Health
If it's too good to be true, it probably is.
People need to think about the fact that there are no negative reviews here. That was my first mistake, trusting these reviews.
My second mistake was trying over and over and over again to make this thing work. Thinking it was my body's fault.
Here are the issues:
1) They say this is for all body types, but that's just not so. Unless your clitoris is closer to your belly button than to your vagina, this won't work for you. The last bend/pivot point is an inch and a half away from where the clit is. The vibrations hit on the mons, rather than the clit.
2) The bends on the device won't stay vent. So, while you think it's a great idea to bend a piece to hit your gspot, and then bend it again to hit your clit, the inside piece is straight again before it gets inside, and you have to keep your hand on the rest of the device the entire time just to keep it bent to have contact with your clit.
3) the tenuto physically hurts the balls of anyone using it. It also has the vibrations at a ridiculous height, still not giving vibrations to the clit.
This company makes it impossible to contact them, give feedback, and make returns. This was such an extraordinary waste of money.

Reply from MV.Health
Awesome
Six “6” motors that can be programmed to your liking, what else can I say besides just Awesome
My female partner said it doesn't feel…
My female partner said it doesn't feel natural. She has said that about virtually all toys that have been introduced over the years. "NATURAL IS BEST".
As the male participant portion, I am rather excited to utilize the Crescendo to enhance our love making/foreplay.
I will say it is by far a superior vibrator to others I have seen with all the variable settings and flexibility/bendableness. At this point of time I am at an impasse in my relationship with continued use.

Reply from MV.Health
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