Mystery football kit co Reviews 

125
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Please do not sign up for the football kit subscription. I have been trying to cancel it for weeks. They keep sending a link to a portal that does not work and advise that they cannot cancel the subsc... See more

Rated 1 out of 5 stars

I order a jersey for my son for Christmas, received an email on the 6th December to say order was getting ready to be dispatched.. No order received & it’s now the 26th January.. Despite sending numer... See more

Rated 5 out of 5 stars

Ordered multiple times - I like the three packs. They're always accommodating with general requests (for my most recent purchase, I requested a trio of Blue jerseys to wear to my son's matches). Arriv... See more

Rated 1 out of 5 stars

Do NOT order from this dodgy company! I had previously ordered successfully from them a couple years ago and so ordered again in May, only to have had no order received, no shipping confirmation, and... See more

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1.6

Bad

TrustScore 1.5 out of 5

125 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(125)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This place is a scam

This place is a scam, tracking emails don’t work, still waiting on an order from weeks ago. Avoid using this site, there’s plenty of trustworthy ones out there

11 July 2022
Unprompted review
Rated 1 out of 5 stars

They don't fulfilled my requirements

Jumbo box - 3 shirts, just one fullfil my initial requirements.
The shirts are good but they don't fulfilled my requirements. I said shirts from many countries and from the 21/22 season, they sent me a shirt from Valencia FC away kit from the 20/21 season. I said puma, adidas, new balance or nike, they sent me an Hummel away kit from Everton FC. I have a shirt from hummel and this type of mesh gains smell with the use. That smell doesn't go away with the washes.

24 May 2022
Unprompted review
Rated 1 out of 5 stars

Do NOT use this “company”

Terrible company to deal with! Still waiting for a shirt that I ordered for my son on December 10th. Told me they shipped it on Dec 30th. Have since sent numerous emails, social media messages etc and they have not replied at all! Have also requested a refund and still nothing! Do not use them!!!!

25 April 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. They do not respond to your enquiries or give you any sort of confirmation at all. I paid extra for the premium shipping which is allegedly meant to take 5-7 days and here I am 2 weeks later and have heard nothing so that’s great.

16 January 2022
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Shirt arrived in time for Xmas no issues. It didn’t fit, checked website, they offer one free size exchange, but no details as to how you do this.

Emailing and tweeting almost daily since and only one reply asking for my order number and what strip, nothing in response to that.

In short, appears great if the shirt fits, if not I’m thinking I’ve wasted £40 now. Shame really as it’s a pretty clever idea for presents but I’ll not be using again.

5 January 2022
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible, horrible customer service. They do not respond whatsoever. I am international and it took then a week and a half to dispatch. I was concerned the package would never arrive so I made contact but had no response.

Kits were average. Was happy with FC Porto away but Koln and Sheffield Utd are well below standard and unexciting.

27 December 2021
Unprompted review
Rated 4 out of 5 stars

Firstly and perhaps the most important…

Firstly and perhaps the most important thing is that my son was very happy with his shirt and it fell within the criteria I had requested. The only issue I had was the delivery time which from order day to delivery was 21 days and the communication could have been better with updates. In summary it is not a scam and they do deliver just don’t expect it in a short timescale in December

26 December 2021
Unprompted review
Rated 5 out of 5 stars

I ordered a shirt for my son for…

I ordered a shirt for my son for Christmas and it arrived yesterday and I’m so pleased with it! I was concerned it wouldn’t arrive in time - given the issues with delivery at this time of year - but I’m so happy that it’s arrived in time for Christmas. Great service and delivery!

22 December 2021
Unprompted review
Rated 1 out of 5 stars

Awful

Wouldn’t order off this site again, placed an order with express delivery, only email I received was confirmation. Still haven’t received my order a week later. Emailed them to see what was going on with my order and still no reply. Even messaged on social media and have had no response. Absolute shambles clearly some sort of scam

17 December 2021
Unprompted review
Show reviews in all languages. (125 reviews)

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