MySpa UK Reviews 

Had the Mspa Oslo for just over a year now

I strongly suggest you look elsewhere for your luxury items

Still unable to get any reply from the phones with them.

Copied from the MySpa website
Important Announcement
We regret to inform you that MySpa UK Ltd has made the difficult decision to cease trading and enter liquidation due to ongoing market challenges.
We are working with Dean Nelson from PKF Smith Cooper, who will oversee the liquidation process and handle all outstanding matters.
You can contact them at:
Dean Nelson
PKF Smith Cooper
Prospect Place, Millennium Way, Pride Park, Derby, DE24 8HG
Tel: 01332 332021

Tuesday 17th December 2024 is our final day of trading. There will be further details for customers requiring warranty assistance in due course.

Customers with direct debits and or standing orders in place should cancel these directly with their banks immediately.

We sincerely appreciate your support over the years and sincerely apologise for any inconvenience this may cause.
Thank you for your understanding.
Yours sincerely,
MySpa UK Ltd

If you can get this company to actually answer the phones or return your message then consider yourself lucky. They booked us in for a service and re-power up of the hot tub for it to be cancelled the day it was booked. They then rebooked it for the 18th three weeks later to again this time just not even bother to turn up or even let me know they weren’t coming. Still unable to get any reply from the phones with them. Absolutely disgraceful company to say the least. Even 1 star is above what they deserve. Avoid this company at all costs.

Everything is done with ease, upmost professionalism and as promised. The engineer "Mark" is always smiling, chatty and really knows his stuff. He ensures everything is done and you are happy before he leaves

Outstanding service. Our Engineer, Mark, was absolutely fantastic. Mark paid attention to every little detail leaving the hot tub in immaculate condition.
Jenni in the Office organised everything brilliantly to ensure all ran smoothly.
Thank you.

5 Stars go to MySpa for the supply and installation of our new 2024 Sundance 680 Series Edison Hot Tub.
Not only did they install the new hot tub, but they took away the previous Sundance 680 Peyton which we had from MySpa over 6 years ago (we fancied a change).
The MySpa experience, from buying our first tub, to the ongoing support, service and installation of the new one has been second to none.
I've recommended MySpa many times and I do so to you good folks reading this. Buy from MySpa with absolute confidence. A hot tub is a big investment, so whatever you do, don't simply buy on price.
Thanks to all at MySpa, from Allan and Lindsay

I have had my MySpa hot tub for more than 3 years and use their silver service maintenance plan . I have had excellent service and most professional treatment from all their staff. Appointments are always kept and the engineers always contact me just prior to visit.

Usual great service I have come to expect from MySpa

Had an issue with my Sundance tub and Mark the excellent engineer came and diagnosed the issue within an hour. I need an electrician to make absolutely sure (regulations and safety which is fair enough). Every engineer I have had visit from the My Spa team has always been polite, diligent, highly professional and extremely knowledgeable. I hope from this day forth, Mark's colleagues will refer to him as Magic Mark (he's not going to thank me for that!) Well done the My Spa team once again.

Had hot tub cleaned by Tom great job done called before he came liz

5 star service from Mark today when he visited to fix a fault on our hot tub. A courtesy call 45 minutes out to let me know he was on his way, a prompt diagnosis, quick fix with a replacement part (he’d already brought the part with him in case it was needed) and he even checked and sorted out all the warranty details so the whole thing was free of charge.

Just the usual great service I’ve come to expect from MySpa!

Excellent service from Scott @ MySpa.
Never had a bad experience with this company, top people and very professional.
Darren
East Ham

Excellent service, communication before visiting from Matthew R, & he did a fantastic job, tub is sparkling & clean. 6 months into our 1st spa tub purchase with aftersales care - been very happy, MySpa have a wonderful team of people always happy to assist 😄

I have wanted a sauna for a long time and I am so glad that I found The My Spa team , very professional, excellent customer service. We worked together so that the whole process from beginning to end went smoothly and we are so pleased with the end result. The engineers Mark & Dave kept me informed when they would be arriving, and explained what my part would be to ensure all would go well. The whole experience was stress free. Thank you so much we love our sauna 😊

Really happy with the hot tub, ticks all the boxes. The install ream took care of everything without any trouble to us.

Consistent first class service from My Spa. Can’t fault them in over five years of dealing with them. They always do a good job and nothing is too much trouble.

Thanks to all the installation team at MySpa for making a challenging installation go so smoothly! Thrilled with my hot tub and the experience I had from start to finish with everyone at MySpa. Thank you all!