All started well with the shoulder products--two of them. Waited a long time to get them and immediately began the process following instructions. Used it never above 40 temperature. After about three... See more
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Review summary
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It appears the products are worthwhile however I have not received them from just ordering today. If they live up to the info provided it will be worth while and appreciated. I cannot rate them as s... See more
Company replied
My experience overall was terrible, with difficulty reaching a rep. (Lost a star for that). The person who assisted me, Will, was very helpful and polite and I would give him a 5 star.... See more
Company replied
I ordered FootRenew for my grandpa’s foot and leg pain. The product helped him so much that when they quit working within 90 days he was very disappointed. After messaging customer service and going t... See more
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Company details
Written by the company
Natural solution to aid chronic knee pain
Contact info
2803 Philadelphia Pike, Claymont, 19703, Delaware, United States
- (833)647-1075
- support@myrejuvaknee.com
- myrejuvaknee.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Device died at 2 months
I paid $80 for 1 device, and then was charged $43/month for "benefits" that are still unclear to me. The device itself worked great .... for 6 weeks. Then it started changing settings by itself randomly. At 3 days short of 2 months use...it's DEAD! NO HEAT, NO VIBRATION. All it does is light up red or blue. Had charging issues early on, overnight charge=1 hour use.
5 April 2026
Unprompted review
Helps with pain
This device made my shoulder feel much better. It’s helping me cope with the pain until I heal. I use heat and then after I’ve had enough of that I switch off the heat and input a small ice pack in the space provided and then ice the area. I’m small and I’ve been able to adjust it to fit. My only complaints are the edges are kinda thin I and they bothered my back so I had to trim them off. I also wish the vibration was a little stronger otherwise great. 👍
4 April 2026
Unprompted review
Reply from RejuvaKnee
Hi Robyn,
Thank you for sharing your detailed feedback! We’re glad to hear that the device is helping you manage your shoulder pain and that you’ve been able to adjust it to fit comfortably. We also appreciate your suggestions regarding the edges and vibration—your insights help us improve our products for future users.
Wishing you continued relief and a smooth recovery!
Best regards,
RejuvaCare Customer Support Team
I ORDERED ONE RejuvaCare Shoulder…
I ORDERED ONE RejuvaCare Shoulder Massager WHICH I EXPECTED TO PAY $59.99. WHY WAS I CHARGED$99.99. NOT HAPPY WITH THIS ORDER AT ALL!
27 March 2026
Unprompted review
Excellent customer service
Your service and responsiveness was excellent. I was not kept holding for long and the outcome of my concern was resolved quickly - much to my surprise! well done! Having been a long time advocate of customer surveys/audits I was truly impressed. Thank you.
3 April 2026
Unprompted review
Reply from RejuvaKnee
Hi Doug,
Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience with our service and that your concern was resolved quickly. It means even more coming from someone who values customer service and feedback so highly.
We truly appreciate your support!
Best regards,
RejuvaCare Customer Support Team
The 5-star experience is for the support team
The 5-star experience is for the response to a support email asking for an explanation why the membership wasn't displayed or mentioned at final sale. The Face Book marketing post was difficult, it would not allow the customer to order just one sleeve or to take advantage of the special sale. As of Good Friday, I will have to check with my credit card company to verify the charge has been reversed. Congratulations to the support team.
2 April 2026
Unprompted review
Reply from RejuvaKnee
Hi Camille,
Thank you for your thoughtful feedback. We’re pleased to hear that our support team was able to address your concerns and provide clarity regarding the membership.
We also appreciate you sharing your experience with the ordering process, and we understand how this could have been frustrating. Your feedback is valuable and helps us continue improving both our communication and customer experience.
Best regards,
RejuvaCare Customer Support Team
When I tried to return the items, I ordered.
Got what I wanted done on my request and I appreciate their help in resolving it!
3 April 2026
Unprompted review
Reply from RejuvaKnee
Hi Gem,
Thank you for your feedback! We’re glad to hear that your request was handled and that our team was able to assist you in resolving your concern. Your appreciation means a lot to us.
Best regards,
RejuvaCare Customer Support Team
When the controller stopped taking a…
When the controller stopped taking a charge they sent a replacement one.
1 April 2026
Unprompted review
Reply from RejuvaKnee
Hi Thomas,
Thank you for sharing this. I’m glad to hear the replacement controller was sent when your original one stopped charging. We always aim to resolve issues quickly so you can continue using the product without much interruption.
Your feedback means a lot, and we appreciate you giving us the opportunity to make things right. If you run into any other concerns, we’re here and ready to help.
Warm regards,
RejuvaCare Customer Support Team
Patrick was amazing!!
Patrick was amazing, he was polite and helpful. Got all my concerns taken care of. Had a very positive, calming personality. When I got off the phone with him I felt all the issues would be solved.
1 April 2026
Unprompted review
Reply from RejuvaKnee
Hi Jacqueline,
Thank you so much for sharing your experience! 🌟 I’m really glad to hear that Patrick was polite, helpful, and able to take care of your concerns. It’s great to know his calm and positive approach helped you feel reassured after the call.
We’ll be sure to pass along your kind words — I’m sure Patrick will truly appreciate them. Your feedback means a lot, and we’re always here if you need anything else.
Warm regards,
RejuvaCare Customer Support Team
Customer Support is Great!
I had an issue with a shoulder massager that didn't fit around my shoulder. I contacted support and they offered an extension in place of me returning the massager. That should help, looking forward to using it now! Thank you!
31 March 2026
Unprompted review
Reply from RejuvaKnee
Hi,
Thank you for sharing your experience! I’m glad our support team was able to offer a solution that works for you, and I hope the extension makes it much easier to use your shoulder massager comfortably.
We’re excited for you to enjoy the benefits, and please know we’re always here if you have any questions or need any tips to get the most out of your massager.
Warm regards,
RejuvaCare Customer Support Team
Patrick was of great to me when I…
Patrick was of great to me when I needed help with my membership. He went above and beyond.
31 March 2026
Unprompted review
Reply from RejuvaKnee
Hi Stephenie,
Thank you so much for sharing your experience! I’m thrilled to hear that Patrick was able to help you with your membership and went above and beyond to assist. We’ll be sure to pass along your kind words — I’m sure Patrick will be delighted to hear them!
We truly appreciate your feedback and are always here to make sure you have the support you need.
Warm regards,
RejuvaCare Customer Support Team
Continue to take money out of account
The product is fine. I Ordered it directly from the company In December and received it in January. The company keeps taking out money every month and I receive nothing. I have tried calling several times on the number that is visible on my account and it is just a busy signal. You cannot talk to anyone.
Didn’t want to receive anything. Don’t want to receive anything and they continue to take out money every month buyers beware!!
31 March 2026
Unprompted review
I am very impressed with the…
I am very impressed with the communication with the team they have gone above and beyond my expectations. I seriously can't wait to get my shoulder massager.
27 March 2026
Unprompted review
Reply from RejuvaKnee
Hi Ann,
Thank you so much for your kind words! We’re thrilled to hear that our team has exceeded your expectations — that really means a lot to us.
We’re just as excited for you to receive your shoulder massager and hope it brings you the comfort and relief you’re looking forward to. Please know we’re always here if you have any questions or need any guidance once it arrives.
Warm regards,
RejuvaCare Customer Support Team
Don't buy the Rejuvacare
My Dr. told me not to use this so I notified them. One person said there would be no shipping cost to return then another said I had to pay shipping. Customer service is horrible after 11 minutes each time on hold they say have a nice day and hang up. Unless you want to keep arguing with them don't buy. I believe the whole idea is to take your money. And they charge your credit card without permission for extra items.They sent me a email to contact them and still said I had to pay shipping so my review will not change until they pay me back the shipping of which they said wouldn't cost. They keep going past the issue of that shipping cost.
10 March 2026
Unprompted review
I got a fraud alert from my bank that…
I got a fraud alert from my bank that Rejuvaknee had changed my card.I had previously ordered a rejuvacare triple method shoulder massager from this company weeks ago,which I received.I DID NOT order a knee massager from them but they charged my credit card a second time for $42.95.I would advise that you DO NOT order anything from this company.I’ll be contacting the Delaware Better Business Bureau to file a complaint.
29 March 2026
Unprompted review
They have excellent customer care and…
They have excellent customer care and responded quickly and positively. My issue was quickly resolved. They were very helpful and resolved my issue successfully. I love my shoulder massager!
29 March 2026
Unprompted review
Reply from RejuvaKnee
Hi Jerra,
Thank you so much for taking the time to share your wonderful feedback! 😊 We’re truly delighted to hear that you had a positive experience with our customer care team and that your concern was resolved quickly and smoothly. Providing prompt and helpful support is always our goal, so it means a lot to know we met your expectations.
We’re especially happy to hear that you’re loving your shoulder massager! 💙 Knowing that it’s making a difference for you is exactly why we do what we do. Your satisfaction is incredibly important to us, and your kind words motivate our team to continue delivering the best possible service.
If you ever need anything else or have questions in the future, please don’t hesitate to reach out — we’re always here and happy to help!
Warm regards,
RejuvaCare Customer Support Team
I liked the original presentation on…RejuvaCare Shoulder Massager
I liked the original presentation on the shoulder massager which covered its purpose, use, and how it works. The website would have gotten 5 stars if the presentation wasn’t followed up by another sales pitch, the red light to be used with the shoulder massager. At that point, I started to question whether or not my original purchase was a gimmick.
29 March 2026
Unprompted review
Reply from RejuvaKnee
Hi Mary Ann,
Thank you for sharing your honest feedback — we truly appreciate you taking the time to let us know about your experience. We sincerely apologize for any concern or doubt the follow-up presentation may have caused. We completely understand how seeing an additional sales offer right after your purchase could make you question whether your original order was the right choice, and that’s certainly not the impression we want to leave.
Our goal is always to provide helpful information about optional accessories that may enhance your experience, but we never want it to feel overwhelming or make you second-guess your purchase. Your feedback is very valuable, and we will absolutely have someone from our team look into this further. We’d also like to review your specific situation and personally assist you to ensure you feel confident and supported.
Please contact our Customer Support Team directly so we can locate your account and escalate this for prompt review:
📞 +1 302-261-9613
📧 support@myrejuvacare.com
🕗 Monday–Friday, 8:00 AM–11:00 PM EST
Once we hear from you, we’ll make sure someone reviews your case and reaches out to you promptly. We sincerely apologize for the inconvenience and would welcome the opportunity to make this right.
— RejuvaCare Customer Support Team
They lie.
They said the item would be shipped from the warehouse in America but it shipped from China. They said I had to watch a ridiculously long repetitive video to the end or risk being double charged. Then they went on my credit card to charge me for something I didn't order. Now I have to get a new credit card. SCAM!
27 March 2026
Unprompted review
Tried several times…NO CUSTOMER SERVICE⁉️
You are SCAMMERS‼️ Tried several times to call you to TAKE THE ITEMS YOU ADDED TO MY ORDER‼️ I WANTED THE FOOT COMPRESSIONS … if I wanted to order other products I would SHOP FOR THEM‼️ NOT MADE TO SIT THROUGH NOT 1 but 2 videos‼️ Sou YOUR COMPANY VLAMES THE GOOT COMPRESSIONS TAKE CARE OF THE SWOLLEN FEET ISSUES ⁉️… Then to make your products look like they do NOT WORK LIKE YOU CLAIM⁉️… You contradict YOUR products by claiming you NOW need all three products for THEM to WORK ON swollen feet⁉️ IF I WANTED THE LEG compressions and leg CREAM for 250.00 + dollars added… I WOULD HAVE ORDERED IT MYSELF ‼️
If you do have customer service and feel you have questions call me at 2074852116
Lisa Taulbee
27 March 2026
Unprompted review
Mrs Ryanne answer the phone,she was…
Mrs Ryanne answer the phone,she was very nice and professional understand my concern.
27 March 2026
Unprompted review
Reply from RejuvaKnee
Thank you for your kind words! We’re glad to hear that Mrs. Ryanne was able to assist you with professionalism and care, and that she understood your concern. Your feedback motivates our team to continue providing excellent support.
Best regards,
RejuvaCare Customer Support Team
I ordered only one and somehow got two…
I ordered only one and somehow got two and I can't figure out how to cancel my order. I only ordered one and I was charged for 2.
27 March 2026
Unprompted review
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