I'd give zero stars if I could. Item received is not like the image at all and poorly made. I am trying to request the return for the item at the cost of the seller, due to it not being as describ... See more
Company replied
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I'd give zero stars if I could. Item received is not like the image at all and poorly made. I am trying to request the return for the item at the cost of the seller, due to it not being as describ... See more
Company replied
It looks nothing like the doll advertised it's got water Mark's patchy eyelashes glued on the white on the nails look like lumpy nail varnish it's so pink it looks sun burnt........!!!!!! AND FOR THE... See more
Add my name to the list of scammed consumers. The phrase, "Let the buyer beware," has NEVER proved truer! I ordered three of these and was super excited to have something early for my granddaughte... See more
DO NOT WASTE YOUR MONEY! These dolls look NOTHING like what they advertise. I am currently filing a complaint with NYS Consumer Protection agency and going to Federal Government next. I have opened up... See more
Truly reborn dolls is a manufactured online retails that has gathered a group of artists to resemble a human infant with as much realism as possible. .
United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I'd give zero stars if I could.
Item received is not like the image at all and poorly made.
I am trying to request the return for the item at the cost of the seller, due to it not being as described.
I am also going through a chargeback with my card.
Avoid buying from here.

Reply from Myrebornbabydoll
Avoid at all costs. The items are not as described on the website. My doll arrived and it was hard and plastic and resembled chucky. I would not have given this doll to my daughter. It would give her nightmares. I have since been in touch with this company via email to request a refund and return of the doll. They do not want me to return the doll - it probably costs them too much and keep offering me insulting refunds. I paid £60 for this doll . I will tell everybody how terrible this company is. AVOID. I am not hopeful I will get my refund. They must get a kick out of ripping people off.

Reply from Myrebornbabydoll
scammers. didnt send me a reborn doll. pictures are stolen, reviews are fake on their website. refuses to refund my money.

Reply from Myrebornbabydoll
The baby received was plastic and not lifelike at all. I could have bought this at a discount store. I am so disappointed and have requested a refund, and will mail this trash back if needed. It was for my granddaughters birthday and now I need to scramble to find something else. I cannot believe I spent $88 for this complete garbage. This company should be shut down!

Reply from Myrebornbabydoll
Deserves absolutely ZERO STARS. I ordered a doll for my daughter’s birthday and what I received was nothing like what they advertise. I really wish I would have came to these reviews before I wasted my time.
When I first emailed the customer service email to receive the information on how to return product to obtain a full refund, the customer service guy named Jason said that each doll has “slightly subtle differences since they’re handmade” and tried to offer me $30 for my dissatisfaction (paid over $100 for it) and to offer advice on changing the outfit on the doll. When I said I wouldn’t consider it, that these were by no means “subtle differences” and I just wanted to return the doll and receive my money back, I was then offered $70 refund + to keep the doll since “it takes a long time and a lot of money to ship back to their warehouse in China.”
After I gave it some thought, I went ahead and said I would take the $70 refund since that seemed like it would happen faster than waiting on the process of shipping it and then receiving it in order to receive my full refund. I went back to my emails to see if there was a response and it shows that my message was blocked. Tried to message again on same thread, and again, blocked. Sent a new email on a new thread and have not received any response back. TERRIBLE! It seems like they have no intention of returning anyone’s money in a hassle-free manner and I can understand why.. their products are awful. I will definitely be filing with my bank in regards to this. Such scammers.

Reply from Myrebornbabydoll
If I could give zero stars I would. This company won't refund you for product you purchase if you are unsatisfied. If they do they will tell you you have to ship it back to China which will cost you nearly the cost of the doll, if not more. Or they will offer half and you get to keep the crap product that isn't what you wanted. I want my full refund! They should pay the return shipping because I never should have received what I did in the first place considering it wasn't what
I ordered.

Reply from Myrebornbabydoll
I ordered the Natalia 22 inch doll and some additional clothes as my daughter really wanted this for a birthday gift. Then I got really scared reading the reviews here afterwards. As a result I wrote to cancel my order. They did respond within a day, informing me the doll had already shipped. I then thought my 140 dollars were lost..
The package arrived from China to Denmark after 15 days, which was better than expected. I actually was really positively surprised when I opened the box. The doll doesn’t have as much painted details as the pictures show, and the clothes are standard dolls clothes, but my daughter will be thrilled! It is important to remember that the doll is also a fourth of the price most reborns cost. As the realistic looking doll my daughter was after this is perfect! But if you’re after a life-like baby as most reborns serve the purpose of, then you might be disappointed. Probably all these poor reviews are due to misaligned expectations.
I am actually a happy buyer, and wanted to share my story too.

Reply from Myrebornbabydoll
Do not order anything from this website. No phone number to speak too. They do not answer their email. And no way to track your meschindize. I get the feeling they are scammers .

Reply from Myrebornbabydoll
I ordered TWO dolls, which were very cute in the PICTURES! They finally arrived today, 11/3/2021, and I was so disappointed with them both. One of them is actually worse looking than the first one, but both need to be returned. I could not believe that these dolls do not bare any resemblance to the pictures on the website. Never again will I order from this company: "My reborn baby doll". I will file with PayPal today.

Reply from Myrebornbabydoll
NOTHING LIKE THE PICTURE AT ALL
DATE I ORDERED ::17-06-2021
HELPLINE:⁶⁰⁷⁴³⁸
3498I ordered a vinyl doll, and it was dressed in nothing but a plain white onesie. They didn't offer to ship me the correct doll NO HEARTBEAT. NOTHING LIKE THE PRODUCT THAT THEY PROMISE YOU... I went online did a little research on their website finally i found this company Support help which is THE ADMITTED THEIR, MISTAKE THAT THEY SENT ME THE CRAP DOLL finally they provide return shipping info and I also received my amount back from this company finally, return this CHEAP LOOKING DOLL back TO THE COMPANY I would like to tell anyone and everyone

Reply from Myrebornbabydoll
100% scam. I canceled the order, they lied and said it had already shipped. Then they sent proof of delivery to an address 4 states away from the ship to. Do NOT do business with them.
I have emailed repeatedly with your joke of a company. Total scam.

Reply from Myrebornbabydoll
My story is like many others. The doll I received was not what I ordered but!!!!!!!!11
I ordered it on 23-02-2021
MANAGED TO GET MY REFUND AT FIRST !!!!!!!
The baby I ordered is missing their eyebrows and hair, has blue ears and red lines all over her feet The doll I received was UGLY and cheap. NOTA REBORN. My daughter had been begging for one of these dolls. I ordered two - one for her and one for my other daughter. I paid extra for the heartbeat too. One showed up within a reasonable time - NO HEARTBEAT. NOTHING LIKE THE PRODUCT THAT THEY PROMISE YOU... I went online did a little research on their website finally i found this company Support help which is ₑᵢցₕₜ ƒₒᵤᵣ ƒᵢᵥₑ ƒᵢᵥₑ ₜաₒ ₒₙₑ seven two four five THE ADMITTED THEIR, MISTAKE THAT THEY SENT ME THE CRAP DOLL finally they provide return shipping info and I also received my amount back from this company finally, return this CHEAP LOOKING DOLL back TO THE COMPANY I would like to tell anyone and everyone DO NOT ORDER FROM THIS COMPANY!!!

Reply from Myrebornbabydoll
The doll I received was nothing like the photos. To make matters worse, the quality was no better than a $20 doll from Walmart, if that.
Communication with the company is pitiful at best.
Save your money and go somewhere else.

Reply from Myrebornbabydoll
DO NOT ORDER FROM THIS COMPANY!! They claim to be a company from NY that produces high quality, hand made dolls. This couldn't be further from the truth. They are actually from China and produce cheap knockoffs of the stolen pictures they use on their website. The doll we received was nothing like what was described on their website, in quality or appearance. The garments we ordered were terribly cheap feeling and the headband was damaged.
When I brought my concerns to them, they offered me a $10 refund, which I obviously refused. After several email exchanges, they agreed to a $50 refund, if I did not dispute with PayPal. Since then, they have stopped responding to my emails and have not dent the refund. PayPal is currently investigating the claim.
Right after we ordered the doll we realized that we accidently had two in our cart. We only needed one doll. We emailed the company right away per their website and they never responded. We even emailed them a few days later, before the dolls shipped and nothing. Well, yesterday the dolls arrived and they look nothing like what the website shows. We have emailed them again and we are not getting any response. We want a refund, we are happy to return the dolls, but no one is responding to us. they do not have a phone number to call, so we are limited to email. The seller is not responding. Their return policy is fake as well. tried to return the dolls and the they were refused
the doll I was going to order was pretty cute but then I read these reviews and instantly emptied my cart and signed out.
I am completely disappointed! I ordered a doll for my daughter 2 months ago and have not received her. I was expecting to get her for Christmas for her big gift. I am heartbroken for my daughter especially being that she was so expensive! Ive tried calling several times, emailing them non stop and even contacting Canada post, however they are not able to do anything at this point. This is the worst company to order from. Please please please do not take any chances. You will be very disappointed!
Rip off paid 64 and got a cheap ass 10 dollar doll.. sent me to service department that they never answer!! DO NOT ORDER A DOLL.. THANKS FOR RYINING MY GRANDAUGHTERS XMAS
These bi**he’s need to be sued repeatedly for these bogus dolls they are selling complete rip off and no answer or reply phone or email complete bs
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