The products are great and I trust the brand. My order was dispatched promptly and delivery was expected 2 days after my order. There was a small issue with the courier but I contacted the Customer Se... See more
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Absolutely love this protein powder - I have the chocolate fudge in my porridge every day for a low sugar chocolate experience and mix the sticky date or Jimmy's coffee with yoghourt to make a low sug... See more
I have nothing bad to say, peach protein and the vimto taste amazing, super hydrating. it all came within 2 days but my creatine is coming a few days later with EVRI, so next day delivery isn’t that r... See more
Easy ordering process and speedy delivery. Been using this product for several years. Happy with quality but annoying they have stopped selling 1kg pack, can only get 600g or 1.8 kg and price seems... See more
Company details
About Myprotein
Written by the company
MYPROTEIN
Helpful links
Best Sellers
Protein Shakes
Vegan
Clothing
Customer Service
Clearance Multibuy
About us
We’re a leading sports nutrition brand, delivering a range of quality products including protein powder, vitamins and minerals, high-protein foods, snack alternatives, and performance clothing.
At Myprotein, our aim is to fuel the ambitions of people across the world — making the best in sports nutrition available to everyone, whatever their goal. We pride ourselves in providing a broad selection of products at exceptional value to power this, including a range of dietary needs including vegetarian, vegan, dairy-free and gluten-free, so any customer can enjoy the benefits of high-quality nutrition.
We produce everything in-house, cutting our third-party costs to deliver great prices, and guaranteeing the greatest quality. We’ve invested strongly in state-of-the-art production facilities and advanced testing measures to make sure we deliver on purity promises, and can be sure that everything leaving our warehouse meets the highest standards.
While specialising in quality sports nutrition products, we’ve also created a range of sportswear with cutting-edge designs and performance fabrics to support anyone, anywhere, as they strive to reach their goals.
We’ve got a large and growing community too — that’s why we share the latest and most-important nutritional know-how across our blog and social media, with recipes, workouts and everything in-between, so that we’re supporting our customers at every stage in their fitness journey.
Contact info
Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ, Manchester, United Kingdom
- myprotein.com
4.3
Excellent
224K reviews
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The best creatine gummies I’ve tasted…
The best creatine gummies I’ve tasted so far, and I’ve tried alot of them.
4 October 2026
Excellent product and at a great price ☺️
4 October 2026
Phew inflation on businesses
Always great food supplements and fast delivery. Thank you 😊
The price of milk and business rates must have gone sky high really biting hard. Wishing ALL British Businesses to survive ❤️
8 October 2026
Good delivery and taste.
4 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Order lost, horrible service
My order was delayed then they waited 4 days giving me no update. I question it and they then say my order was lost, they’ve refunded me, but if it shows up they’ll charge me again! So am I supposed to re order? I still want the items. Horrible customer service and I hate companies wasting my time
8 October 2026
Unprompted review
Reply from Myprotein
Hi Stephen,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
Great products
Great products, good prices and prompt delivery, with regular communications.
8 October 2026
Great service as always love the coffee…
Great service as always love the coffee protein one of the best tastes on the market
7 October 2026
Gr8 always fast delivery
4 October 2026
Excellent choice and super fast delivery
4 October 2026
Great protein, not-great logistics
I love the protein; delicious, mixes well, and not too filling. However! Why you continue with Evri is beyond my comprehension. Oh wait, it's because they're cheap, right? But why are they cheap? Because they are toss. Delivered my package to the wrong spot, and I had to drive around for half an hour to find it.
8 October 2026
Extremely disappointing customer service – still waiting for my refund after 6+ weeks
I ordered protein from Myprotein and was sent the wrong flavour. I contacted customer service and was apologised to and provided with a free returns label.
I returned the item the very next day, on 22 August 2026, using the returns label provided by Myprotein. I have an official Post Office receipt confirming that the parcel was accepted and sent via Tracked Returns to MYPROTEIN RETURNS.
My receipt even states that I should “retain this receipt as it is your proof of posting.”
Despite this, I am now over 6 weeks later and still have not received my refund.
I have contacted customer service multiple times and have been passed back and forth without any useful resolution. I am now being told that my tracking number is “invalid” — despite the fact that this is the tracking number on the official proof of postage I was given by the Post Office.
I have provided everything I possibly can, yet instead of investigating the return or resolving the issue, I am being left to chase this repeatedly.
It’s incredibly frustrating to have to spend this much time trying to get money back for an item that Myprotein sent incorrectly in the first place.
The product itself may be fine, but the customer service and returns process have been extremely disappointing. I expected much better from a company of this size.
I would strongly recommend keeping photographic evidence of everything when returning anything to Myprotein, as my proof of postage has so far not been enough to get my refund.
I am still waiting for my refund and for someone to actually take responsibility for resolving this.
22 August 2026
Unprompted review
Reply from Myprotein
Hi Daniella,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Great website with regular offers
Great website with regular offers. Love all the products we’ve tried. Great communications and speedy delivery every time.
8 October 2026
Great product and speedy delivery
4 October 2026
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