Myprotein Reviews 211,813

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and competitive pricing, often highlighting the wide selection available. Many consumers appreciate the fast and efficient delivery service, with orders frequently arriving sooner than expected and well-packaged. The ordering process is also described as easy and straightforward, contributing to a positive overall experience for many. However, some customers also noted issues with delayed or damaged deliveries, with a few instances of products arriving in an unsatisfactory condition. There were also isolated concerns regarding product descriptions and difficulties with customer service when trying to resolve order discrepancies or faulty items.

What people talk about most

Product

Users describe positive interactions with products, frequently praising their quality, taste, and... See more

Delivery service

Customers generally report positive experiences with delivery services, often highlighting fast and quick... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering and the quick... See more

Price

Reviewers mention positive feedback about price, often highlighting good and competitive pricing for quality... See more

Based on these reviews

Rated 4 out of 5 stars

I tried to order some Glutamine but you do smaller sizes than 1kg. Was surprised and a little disappointed, as i have ordered a smaller size befofre.

Company replied

Rated 4 out of 5 stars

Decent products, fast delivery, it’s an online company. 5* means a bit of effort other than constant emails, so 4 it is!

Company replied

Rated 5 out of 5 stars

great products at a good price . I would never take creatine powder but I love the creatine gummies and all three flavours are my favourites. I've just discovered the apple and elderflower clear veg... See more

Company replied

Rated 5 out of 5 stars

ive been using myprotein since they wer called myvegan and theyve always been good. this time my dispatch was delayed but they communicated this clearly and i stil received my order in 4 days. ive rec... See more

Company replied


Company details

  1. Fitness and Nutrition Service

About Myprotein

Written by the company

MYPROTEIN

Helpful links



Best Sellers Protein Shakes Vegan Clothing Customer Service Clearance Multibuy

About us

We’re a leading sports nutrition brand, delivering a range of quality products including protein powder, vitamins and minerals, high-protein foods, snack alternatives, and performance clothing.

At Myprotein, our aim is to fuel the ambitions of people across the world — making the best in sports nutrition available to everyone, whatever their goal. We pride ourselves in providing a broad selection of products at exceptional value to power this, including a range of dietary needs including vegetarian, vegan, dairy-free and gluten-free, so any customer can enjoy the benefits of high-quality nutrition.

We produce everything in-house, cutting our third-party costs to deliver great prices, and guaranteeing the greatest quality. We’ve invested strongly in state-of-the-art production facilities and advanced testing measures to make sure we deliver on purity promises, and can be sure that everything leaving our warehouse meets the highest standards.

While specialising in quality sports nutrition products, we’ve also created a range of sportswear with cutting-edge designs and performance fabrics to support anyone, anywhere, as they strive to reach their goals.

We’ve got a large and growing community too — that’s why we share the latest and most-important nutritional know-how across our blog and social media, with recipes, workouts and everything in-between, so that we’re supporting our customers at every stage in their fitness journey.


Contact info

  • Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ, Manchester, United Kingdom

  • myprotein.com

4.4

Excellent

TrustScore 4.5 out of 5

212K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great products and delivery time

21 April 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Excellent products

Excellent products. The protein powders are delicious with so many flavours. I love the mixed bars. One treat for me every day. They may appear expensive but you have to pay for quality. Fast next day delivery. A very good company to buy from.

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars

This would have been a five star

This would have been a five star. I can't fault their products and I have a subscription in place every two months. It's the only one I have used tgat doesn't give me stomach ache.
However, I am supposed to receive 1kg bags of whey isolate but this time I received 900g and no email to inform me of the change.

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Liam

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Replying quickly, very helpful

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

Unflavoured ? - more like Plastic flavoured

I am extremely disappointed with both the product and the customer service. I ordered 1 kg of Impact Whey Protein - Unflavoured, but instead of a neutral whey taste, the product has an overwhelming chemical smell and a bitter, plastic-like taste that makes it completely inedible.

Despite reporting a clearly faulty batch (Batch P602903090), customer service dismissed my claim stating (translated from original language):

"After consulting with our development team, we can confirm that the taste, smell, and appearance of the product are as expected. All feedback we receive is extremely valuable and allows us to continuously improve our products, and your feedback regarding the appearance is especially helpful. Therefore, we are confident that this batch meets the high standards that Myprotein is proud of."

If a strong chemical/plastic smell (and taste) is their "high standard," then I cannot recommend this brand to anyone. I’ve wasted my money on a product that is going straight to the bin.

7 April 2026
Unprompted review
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

They had what I needed in stock and I…

They had what I needed in stock and I was kept informed of delivery times throughout.

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Ordering was simple delivery was quick…

Ordering was simple delivery was quick which is just how I like it. Packaging was good so would recommend to anyone. Haven't taken any yet but the last ones I ordered were very good quality

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Protein whey powder

Arrived well packed and very quickly. Good protein powders mix very easily and taste good.

1 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

The product I ordered delivered…

The product I ordered delivered efficiently!

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

You have sent me 3 of the same order…

You have sent me 3 of the same order within 2 weeks of each other. My subscription is for 1 so where have you got the idea that I need more?
Absolutely ridiculous and disappointing not to mention expensive!

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 5 out of 5 stars

Best in the world.

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Easy

Easy and efficient ordering

17 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

One of the products I received

One of the products I received, although in date just, is of poor quality, tastes out of date. It is the protein wafers. I have been trying to contact customer services but can not seem to do this. Very disappointed.

17 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 1 out of 5 stars

Ordered wrong flavor

Ordered wrong flavor. I always order the same favour and thought I watching so again. Noticed same day but more than 1 hrs after order. Tried to cancel and couldn't. Advised needvto return after receipt.
Paid for next day delivery. Camev2 days after order.
Clear ,repeat order signposting when logging in would be good. Email recognition, regardless of pathways to site or whether have an account that's logged into or not, would facilitate this.
Next day delivery from Evri unreliable. Choice of carrier for customer ?

17 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking time to leave your review.

I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.

Please log into your account to view this message.

Thanks,

Sam

Rated 3 out of 5 stars

Update to subscription wtf? En-shittified

This could have been a 5-star review if not for the shady maths:
Ordered an Impact Whey subscription, all fine for 2 months.
Then receive an email: "We are reducing the amount from 1kg to 900g, for 30 doses per pack"

So far so good.

"We are increasing the price £2 to reflect this change".

Come again?

100g less, for £2 more?
Dressed up to sound like some kind of advantage?

"You get less...for more!"

Gee, thanks, MyProtein, what a perfect example of corporate 'enshittification', which seems to infect most brands and offerings these days, with a few notable exceptions.

No right of reply, the email came from a do-not-reply account. So that's that, I guess?

17 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Liam

Rated 5 out of 5 stars

Delivery always quick.

Delivery always quick.
Good tasting product

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

No issues at all

17 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Amazing as allways

Amazing as allways with free next day delivery would not shop any place els

17 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Quick deliverie and good quality

Quick deliverie and good quality

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Good delivery service

Good delivery service
Very prompt

21 April 2026
Myprotein logo

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

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