*UPDATE* Still no resolution after two weeks. Myprotein acknowledged the issue and initially stated they would cover the return postage; however, their return label/voucher system did not work. I... See more
Company replied
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See what reviewers are saying
I ordered a lot of the vegan supplies as I wanted cleaner protein. I loved the deals that were offered and have really enjoyed all the supplements. I placed an additional order for some items that inc... See more
Company replied
I would like to share my excellent experience with customer service agent name Matt. I was missing my some orders and Matt helped me out to solve this issue. And he took action right away with his... See more
Company replied
aran was helpful and helped me resolve the issue. however on the other hand i am throughly disappointed withe my protien as a brand. i have been waiting for my products since almost 3.5 weeks no in... See more
Company replied
2.0
Poor
205 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Loved it
It was a very pleasant experience chatting with taylor. He did understand the situation and loved the way he handled the situation.
7 April 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Wonderful experience. Thank you Lauren!
I had a wonderful experience with Lauren from Myprotein. I reached out to her because unfortunately there was stains on the sport bra I ordered and I wanted to know how to proceed to exchange it for another one. Lauren answered really fast and was very kind. Since the sport bra was out of stock she offered me a refund. I really appreciated that. I love the brand and will definitely order again.
31 March 2022
Unprompted review
They lie. 1st: Products never arrived. 2nd update: They promised but didn't refund my money 3rd update: Same promise for refund 4th update:same promise for refund after 14 days
I know this is a good company but will not go with it again. My friends and I used to buy from them when I was in Italy. But I recently came to Canada and decided to order from them. I ordered two products on March 4. The estimated delivery was March 24. So, on March 24 I was expecting the package. It never came. On March 25 I checked my profile and nothing was changed. So, I checked tracking details and I saw that according to the report, my product was delivered on March 14. On March 25, I contacted the customer support and they told me to fill out a form which says my product wasn't delivered. Finally today, on March 28 I contacted them again and they told me to replace the order or ask for a refund. I already waited enough, so I asked for a refund and now waiting to receive the money back. Well, that is the end of my story with this company I guess.
I give two stars to myprotein.ca, for the customer service.
new update:
As I said, I contacted them last week and asked for a refund since they told me if I reorder, there will be no certain date that they can tell my product will be delivered. One week has passed since that time and I didn't receive my money. So, I asked for the second time and they told me that the money will be transferred by the end of this week. If this time they really meant it, it is 14 days for a refund. How hard can it be? I change my rating to 1 star (only because zero is not a choice). It is a month (30 days) that I am stuck with this unorganized company. I will update about whether I can get my money back or not.
Third update:
I haven't received my money back after 14 days and two false promises. I have asked them two times during the past two weeks and each time they promised me to refund my money in one week. They never did.
What a shame.
4th update:
I talked to another customer service agent (Anna), and she said I will receive my money in the next 5-7 working days. Same false promise. And I tried to contact their customer service representatives via phone, and that line is always busy.
You know what, I give up on my money. I imagine that I threw it away on March 4.
To Kayleigh: I contacted your team many times (at least 5 times). My story is written above.
28 March 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Kayleigh
Aran was helpful
Aran was helpful, explained why the prices have got through the roof. said that they hope to bring them back down soon. pretty disappointing that a product you use to get for under 20$ is now over 100$
24 March 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Quick Response from Customer Service
I had an inquiry about a product that had been out of stock for a while, so I spoke to a representative named Aran and shared some of my questions. The representative was really quick to respond and was able to give me an estimated timeframe as well as answer my questions swiftly and to the point.
23 March 2022
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Customer support quick and coourteous
18 March 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Aran is very helpful and attentive.
16 March 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I asked a question and Aran gave an…
I asked a question and Aran gave an answer right away
15 March 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Aran was very nice and professional
10 March 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
super helpful
super helpful. answered my questions honestly and seems like a nice dude overall. Would've given him $5 for his time
9 March 2022
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
I just want to take my time to…
I just want to take my time to appreciate and thank you to aran for helping me out with my orders that i asked him.
6 March 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for contacting us through Trustpilot. Your comments are very important to us, which we appreciate and also motivate us to continue providing our best service. If there is anything else we can help you with, do not hesitate to contact us again and a member of our team will be happy to assist you. All the best,
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Pathetic Services
Hey I’m Prateek I was waiting for my order since a month.. no proper update no proper response from the team… I’m highly disappointed now.. really bad services I ever experienced.. still no proper information.. don’t know what to do???
23 February 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Kayleigh
Taylor was quick to help resolve my…
Taylor was quick to help resolve my problem! Great customer service.
18 February 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Was very helpful and patient
Was very helpful and patient. There was a problem with the free delivery offer and was told it will be refunded back to me which was nice to hear. Thus far, the support was very helpful. I just hope it goes through now. ps I spoke with "Aran"
18 February 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I talked to Laura about my order…
I talked to Laura about my order #375907395 being missing. This was my fourth order in a row. Laura was accommodating, and she resolved my issue, and I'm thankful to her.
9 February 2022
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Quick
Quick, efficient, and friendly service. Was able to assist me in what I needed
5 January 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Aran really helped me out through the…
Aran really helped me out through the return process. I was in and out through connection but Aran helped sort everything out.
24 November 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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