The staff made my experience great I don’t wanna lie the way they answered my questions very fast and offer me help with anything made my experience great, I am satisfied. Thank you Escalation team.
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See what reviewers are saying
The fact that I hadn't ordered anything here and still had to pay for a subscription was unpleasant. However, the handling of my complaint has been very good so far.
Problem solved I had slight problem cancelling my subscription after a near perfect shopping experience the customer support team especially Eugene was very attentive and helped me thru every step m... See more
The issue is totally handled by their team. Keep up the good work! Hence, I need to unsubscribe due to personal reason. Hence, they're good and trustworthy.
4.0
Great
80 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I never got the products y purchased
I never got the products y purchased. They keep charging in my credit card
6 September 2025
Unprompted review
Problem solved
Problem solved
I had slight problem cancelling my subscription after a near perfect shopping experience the customer support team especially Eugene was very attentive and helped me thru every step making it easy after purchasing their products for gifts they offered me an insensitive to shop with them again when the time came again so thank you Eugene and the team for your support
15 October 2025
Unprompted review
I am very upset with your services
I am very upset with your services, I have not purchased anything but you debit 80 USD form my account twice. Without any customers information how did you do this? I need my refund.
15 October 2025
Unprompted review
The issue is totally handled by their
The issue is totally handled by their team. Keep up the good work! Hence, I need to unsubscribe due to personal reason. Hence, they're good and trustworthy.
9 October 2025
Unprompted review
Thank you for your help sorry your time…
Thank you for your help sorry your time West
28 September 2025
Unprompted review
Quick responses
2 September 2025
Unprompted review
Escalation is handling the case
Escalation is handling the case, am excited to get the assistance about my enquiry regarding to the dispute.
8 August 2025
Unprompted review
Nela was very prompt and professional…
Nela was very prompt and professional in dealing with an issue I encountered.
20 July 2025
Unprompted review
I thank the support team for…
I thank the support team for emphasizing with me and offering to refund my money.
This much appreciated
8 July 2025
Unprompted review
Thanks Miss Emily
Miss Emily contact me and asked about my problem. She assured me to solve my problem as soon as possible. I'm thankful to her.
26 June 2025
Unprompted review
Scammers
Scammers, beware! They don't even answer emails anymore! They deducted money from my card and I didn't receive anything, they refuse to refund it
11 May 2025
Unprompted review
Shopping with my pretty balm is fun and…
Shopping with my pretty balm is fun and spontaneous,you get to choose from various quality products.Their delivery is on time and a great thanks to their promotions.
6 April 2025
Unprompted review
The fact that I hadn't ordered anything…
The fact that I hadn't ordered anything here and still had to pay for a subscription was unpleasant.
However, the handling of my complaint has been very good so far.
12 March 2025
Unprompted review
They tried to take 45 pounds from my…
They tried to take 45 pounds from my bank account i block them
24 February 2025
Unprompted review
Reply from Myprettybalm
Dear Ricardo,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@myprettybalm.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Alero is in touch and helping to…
Alero is in touch and helping to resolve the issue. Im so grateful to his help.
24 February 2025
Unprompted review
WHY ARE YOU DEDUCTING MONEY FROM MY…
WHY ARE YOU DEDUCTING MONEY FROM MY ACCOUNT WITHOUT MY CONSENT!!!!!!!!!!!!!!!!! I HAVE NOT RECIEVED ANY PRODUCTS FROM YOU.
16 February 2025
Unprompted review
Reply from Myprettybalm
Dear Dewaal,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@myprettybalm.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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