MyPostcard Reviews 7,508

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I love using mypostcard! We send postcards to my husbands grandmother in longterm living once a month so she can see how much the kids are growing! We also send them to their aunts, uncles and papa an... See more

Company replied

Rated 4 out of 5 stars

Unfortunately, the card I ordered was never delivered to the recipient. Two emails to the company’s listed help address went unanswered. It would be nice if they would at least respond. Edited, 16... See more

Company replied

Rated 1 out of 5 stars

Card was delivered extremely late, I had ordered an extra large card for my girlfriend for Valentine’s Day, and added rose petals and an eye mask. Once the card finally was delivered (over three week... See more

Company replied

Rated 5 out of 5 stars

Physical postcards matter! Certainly to my daughter and myself. I can send them via My postcard quickly using photographs I wish to share. My daughter was very happy to receive her postcard. We live i... See more

Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

MyPostcard is an app to send your photos as a customized, paper postcards or greeting cards. We print and deliver worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

8K reviews

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Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Recommend, great service.

First time used, great service emailed me when printed and then posted. Quickly received by family within two days. Definitely use again for convenience and speed.

20 August 2024
Unprompted review
Rated 1 out of 5 stars

Horrendous Service - AVOID AT ALL COSTS!

I initially had a positive experience with MyPostcard.com when I ordered 14 postcards between July 2023 and April 2024. The cards were delivered promptly, and I was satisfied with the service. However, my recent experience has been nothing short of a nightmare.

Since June 21, 2024, I have ordered 31 postcards, and not a single one has been delivered. That’s right—31 postcards, and not one has reached its destination. This isn’t just an issue with one or two cards going missing; this is a systematic failure.

I have reached out to customer service multiple times, politely asking for a refund. Every single email has been met with silence. They are either ignoring me outright or have decided that customer service is no longer a priority. I’ve paid a considerable amount of money for these cards, and it feels like they’ve taken my money and run.

To make matters worse, it seems like MyPostcard.com has chosen the cheapest possible delivery method, which is clearly unreliable. When you pay for a service, you expect it to be completed—especially when we’re talking about 31 postcards!

If I could give this company zero stars, I would. Their service has gone from decent to absolutely terrible, and their customer service is nonexistent. Save yourself the frustration and money—do not use MyPostcard.com.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Gift

My boyfriend was sick and I couldn’t visit, so I wanted to send him a memory of us and also a “get well” message. He said he smiled when he read it which was the goal ❤️ Thank you, MyPostcard :)

25 July 2024
Unprompted review
Rated 1 out of 5 stars

Not received on time for an important…

Not received on time for an important birthday. 👎

Thanks for your comment back. I emailed a week ago and have not had a response.

26 July 2024
Unprompted review
MyPostcard logo

Reply from MyPostcard

Hallo,

vielen Dank für dein Feedback.
Oh eigentlich sollte das gut funktionieren, bitte gib uns noch eine Chance und melde dich einmal bei uns unter support@mypostcard.com und wir können dir sicher direkt weiter helfen.
Wir freuen uns von dir zu hören.

Liebe Grüße
Dein MyPostcard Team

Rated 2 out of 5 stars

Snail postcard service in the US

Love the app, quality and idea. Issue in the US is that they service is slow - printed and posted many days after they said so based on post mark. US Post is not great but MyPostCard is extraordinary slow in the US …

15 June 2024
Unprompted review
Rated 1 out of 5 stars

No postcard was ever received

No postcard was ever received. It’s a shame as I was hoping to use this service while travelling around Australia for the next 4 years. At least I found out how bad the service is on the first attempt.

13 May 2024
Unprompted review
MyPostcard logo

Reply from MyPostcard

Hello,

Thank you very much for your feedback.
Oh that's a shame, please contact us at support@mypostcard.com so we can get your card on its way again if necessary.
We look forward to hearing from you.

Best regards
Your MyPostcard Team

Rated 5 out of 5 stars

Outstanding customer service

I have used this service many times with great results. When I contacted them to say that a card sent to USA had not been delivered after two weeks they responded immediately with a polite message and a solution. Love the service and my one experience with customer service was outstanding.

17 May 2024
Unprompted review
Rated 2 out of 5 stars

Unreliable service

Sent several card within the US and they had to follow up 4 times until all of them arrived with a 6 weeks delay. They are clearly not printed when they say they are and blame it on the slow US postal service

14 May 2024
Unprompted review
Rated 3 out of 5 stars

Very slow service in USA

We like the quality of the postcards and the ease of using the app. Delivery in the UK is great with the cards arriving in 1-2 days from the advice of mailing. However those printed in Denver regularly take over 2 weeks to be delivered. Regular postcards mailed in the U.S. rarely take longer than a week to be delivered, so clearly the US ones are not being mailed when they said they were. Wish we could read the postmark!

4 May 2024
Unprompted review
Rated 5 out of 5 stars

First time I used this service

First time I used this service. Always sent a bought postcard, sadly in Turkey. None at the resort hotel & haggling was so much hardwork. Last time a postcard alone, cost me stupid money.
This service was easy, designed it with upload turkey photos & made it fun to. As I could add hubby on some .Date, place & so a lovely postcard to send. Amazed as it arrived to all recipients 48 hours later, on the Saturday & before we got home that evening. Great service, wonderful quality & all who received them, loved them Thank you & will use again. Highly recommend.

18 April 2024
Unprompted review
Rated 1 out of 5 stars

108$ credit got erased without giving it back

I loaded 100$ Credit to my Account on 13.12.2019 and got 35$ more credit.
After sending 10 cards about 27$ I still has 108$ Credit.
Now I was about to use it For Wedding invitations.
Aş I logged in again my credit went 0.

After contacting the customer support (they got all the details) they just said it’s to far gone to be able to find out what’s the amount of the credit :(
Even showing them how much was loaded to the account.
Just stay away if you don’t wanna lose money.
By the way: 2 cards from 2019 weren’t sent by the company tho.

5 March 2024
Unprompted review
MyPostcard logo

Reply from MyPostcard

Hello,

thank you for feedback.
Please contact support@mypostcard.com once again I am sure that we can help you out.

Kind regards,
your MyPostcard Team

Rated 5 out of 5 stars

Multiple cards

I ordered multiple postcards through the app. They all arrived very fast and in good quality.
Although I was struggling to make multiple cards and pay them all together at the end of my order, I had to pay each card separately. Also couldn't combine any size of the card with everything from extras. Overall I'm happy with the service, it helps me to stay in touch with my family living on the other side of the world.

27 February 2024
Unprompted review
Rated 1 out of 5 stars

12 days and it still has not arrived.

It has been 12 days since I ordered a post card and it still has not arrived. Very slow service. I tried other apps and had my post card within 5 days. This one takes too long for me.

26 February 2024
Unprompted review
MyPostcard logo

Reply from MyPostcard

Hello,

Thank you for your feedback.
Feel free to contact us at support@mypostcard.com and we can take a closer look.
We look forward to hearing from you.

Best regards
Your MyPostcard Team

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