Mypookino Reviews 

113
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, most reviewers were let down by their experience overall. People mentioned ordering products months in advance for special occasions, only for the items to fail to arrive on time. Many customers experienced lengthy shipping delays and received tracking details that showed no real progress. When buyers attempted to get updates, messages were frequently ignored or met with automated replies explaining production issues. Furthermore, shoppers found it extremely difficult to secure refunds or cancel purchases directly through the company. As a result, numerous consumers had to dispute the charges directly with their banks or credit card providers to recover their money.

What people talk about most

Order

Reviewers highlight negative aspects of order experiences, expressing deep frustration over items that never... See more

Product

People report negative experiences with product, expressing deep frustration after waiting months without... See more

Refund

Reviewers express strong dissatisfaction regarding refund difficulties, noting that customer support refuses... See more

Response time

Consumers find response time to be a major frustration, frequently reporting that multiple emails are ignored... See more

Delivery service

Users describe negative interactions with the delivery service, reporting that items sometimes experience... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This is a scam. The payment is set up to recur monthly, there is no mention of a subscription on the website or during the check out process. Website says item takes 8-10 weeks to despatch. Tried to c... See more

Rated 1 out of 5 stars

Ordered items in September. Tracking info arrived but items have never even been shown as collected. Contacted them and it went to a gmail account which immediately set alarm bells. They said there we... See more

Rated 1 out of 5 stars

I ordered 2 boxes on 25th Sept 2025. I have emailed several times and received responses stating supply difficulties. These emails are generic and have not answered specific questions. I have now g... See more

Rated 1 out of 5 stars

Like all the other comments say, I too ordered a product months ago that never arrived. Customer service doesn’t provide any solution and refuses to refund. I contacted support regarding the product... See more


Company details


Contact info

1.1

Bad

TrustScore 1 out of 5

113 reviews

5-star
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1-star

No history of asking for reviews

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1.1

All reviews

(113)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never received item

Never received item: Ordered a Cutterbot on August 27. Got a confirmation email that seemed very professional. I figured it would take awhile to ship, but on September 20, when I still heard nothing, I contacted them via their contact form. I received a speedy and professional reply that they were behind due to high demand and that I would be notified at every step in the process. I followed up with a request for a timeline for delivery. They replied that they didn't have that but they reassured that it would be delivered. By October 27, still not updates whatsoever and they did not reply to my last email asking for an update, so I have contacted my bank to dispute the charge. Such a bummer because my kids were very excited about the Cutterbot.

27 August 2025
Unprompted review
Rated 1 out of 5 stars

After reading what everyone has said

After reading what everyone has said, looks like I too have been scammed. Absolutely no answers. I blame myself as it’s from a well known scam country. I honestly thought it would be great for kids. I’m again sorry that I have to give one star as it doesn’t deserve a star at all but. 😔

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Complete scam!

Complete scam! Bought it on Oct 9 and never received a confirmation of my order. Can only contact through the website. Still no response. Had to file a dispute with my credit card to get my money back.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

I have bought a Stem Crafter Box…

I have bought a Stem Crafter Box advertised on instagram from Pookino Hampshire which has not been delivered. Numerous messages sent have not been acknowledged. I'm worried this is a scam so please be aware of any advertisements on instagram. Very poor service.

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Non delivery

Placed order for delivery a few business days later. Straightaway there was a reply that demand had been so high that packaging and delivery would be delayed. Since then no updates. I have replaced my credit card because this appears to be a scam site (see other Trustpilot posts) and card company advised to do this. Two weeks since and no way of contacting them.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Currently trying to get my money back after purchasing 2 of the cardboard cutting tools. Do not buy!

12 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM.
Pretending they are out of stock for a month, I asked to cancel repeatedly and a week later they tell me it's too late

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Instantly delayed and has been…

Instantly delayed and has been unwilling to provide a refund. Resulting in missed birthday gift for child, and me cancelling the order via my credit card service.

Likely a scam business or a front for something else.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Yep, scam. No product, no replies to inquiries. Have filed a chargeback with the bank. Silly me, should have done some research prior to purchase!

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam website - product never delivered

Like other comments here, I also ordered the cardboard cutter from Pookino. The product didn't arrive. The tracking info provided led nowhere. The only way to contact them on the website is to provide more personal information, which I will not be doing.

Scam website and company.

30 September 2025
Unprompted review

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