Mypetsworth Reviews 

4
•
TrustScore 2.5 out of 5

2.6

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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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2.6

All reviews

(4)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Be aware that My Petsworth have now…

Be aware that My Petsworth have now changed their name to Harlow and Hound. My order has still not been fulfilled and when I questioned the name change I was told it was simply a different trading name. Numerous emails saying ‘it’s on its way’ however the tracking hasn’t updated since my order. I have requested a refund and to cancel to order. Seems very much like a scam although the company of course suggest not! I will be speaking with trading standards today.

12 November 2026
Unprompted review
Rated 1 out of 5 stars

See other two reviews which is my…

See other two reviews which is my experience & I still haven't received the 3 (oh desr) "high quality" dog beds 🙈
Will ask for a full refund if they ever reply & start again as they are clearly not sent.

10 November 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. The other review exactly mirrors my experience and I only wish I’d read it before ordering a crate mat. Took ages to be delivered exactly as the other reviewer described. Poor quality nothing like the illustration. It wasn’t cheap at 39.99.

They have made returning it awkward. Offered me a partial refund. They are based in the Netherlands so sending it back including import charges isn’t worth the hassle.

Bad mistake. Should stick to brands I know and companies who can be trusted to honour the customer’s rights without making the whole experience tiresome and wasteful of time and money.

Latest: £16 partial refund and an item I’ll take to a charity shop. Repeat: avoid

4 November 2026
Unprompted review
Mypetsworth logo

Reply from Mypetsworth

Hi Judith,

Thank you for taking the time to share this, and we're sorry the crate mat didn't live up to what you expected, especially at that price.

You're right that delivery took longer than we'd like. Our delivery window is 5–12 working days, and we should have made that clearer before you ordered. Based on your feedback, we're now adding the expected delivery time directly to our product pages, so every customer knows what to expect before buying.

On quality and the return: we don't want anyone to feel stuck with a product they're unhappy with. If you could reply to our last email or contact us at info@mypetsworth.com with your order number, we'll take another look at your case personally and find a fair solution.

Kind regards,
My Petsworth Customer Care

Rated 1 out of 5 stars

Do not purchase from mypetsworth

I paid just under £30 for a dog ear protector. Delivery was due in 5-12 working days. I had a shipping confirmation within days of the order, then emails to suggest it was being delayed by ‘quality control checks’, but no sign of it. I began to email about delivery. Each response, which was prompt, suggested it would arrive ‘safe & sound’ , ‘very soon’, ‘shortly’….clearly AI generated and from different named email accounts. It finally arrived 19 days after ordering and was the wrong product, poor quality rubbish that I could buy on Amazon for less than £7. I’ve run out of patience to pursue a refund (life’s too short) but want to warn others not to purchase from this company. I couldn’t find any reviews for them online at the time of ordering.

21 October 2026
Unprompted review
Mypetsworth logo

Reply from Mypetsworth

Hi Justine,

Thank you for sharing your experience, and we’re really sorry the order didn’t go as it should have.

We’d like to reassure you and anyone reading this that we’ve already refunded the full amount to your original payment method. You’re welcome to keep the item as well, at no cost to you. We wanted to put this right in the most generous way we could. As the problem actually was different in this case.

We also appreciate your feedback about the delays and our communication. It’s been passed on to the team so we can keep improving.

If there’s anything else at all we can help with, you can always reach us at info@mypetsworth.com.

Warm regards,
The My Petsworth Team

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