My Pet Frame Reviews 

Awful product and service. Would never use again. The artwork produced was so bad, asked for changes which weren’t made, then wouldn’t give me a full refund. They take a “small fee” once artwork is started however when they fail to make changes or do anything slightly reminiscent to the photo that was sent in, the fee should not be kept as they have not provided the service they advertise.

Shocking after service customer care, I've purchased a few portraits now but my last portrait was really bad. I paid £8 to change photo and it was still poor. I complained and they dismissed my email quickly. I won't Be purchasing any more portraits from them. Very disappointed!!

I ordered my pet frame around mid September. First, everything went smooth. I could give feedback and all, very nice. Then, the 24th my package should have been delivered at my house but it wasn't. I was at home but no doorbell. Ok, this might have been because of the mail service and not My pet frame. But when I inquired about this, it took so long to get a decent and helpful reply that my package was no longer at the pick up point (which was never communicated where it was). I have been emailing ever since and they have made promises that they can't keep. Meanwhile I have paid 75 euro's for a frame that I have still not received on the 4th of November nor have I gotten a refund. The client service keeps making promises but it does not comply to it and they are now even ignoring me. I would not recommend ordering your pet frame at MyPetframe as they have a very bad client service

DO NOT USE THE COMPANY
I sent my order in the beginning of September this was a special gift for my Dads 90th birthday of his cat Mikey who passed away,
I explained this to this heartless company with no updates or replies, I tried to contact them on Facebook, Instagram and by email we are now in October and nothing has happened, I’m so upset, this was a special surprise for my Dad. Heartless company and a total rip off. AVOD AVOID AVOID

If i could give 0 i would!

Absolutely shocking company to deal with. After my dog died rather suddenly and unexpectedly the beginning June 2024 I decided I'd get a picture done. Wish I hadn't were now in October and I'm still waiting for my picture and a redund!

1st of all I was sent a picture that was sent without my house number on so this didn't arrive before I went away as royal mail held ot for x amount of days before returning to sender. And my pet frame wouldn't resend until it was returned. (At this point i think they just resent that 1st picture back!)

When I was back off holiday imagine my heartbeak to discover the picture was unfinished and the frame was all smashed. I have been contacting the company since the middle of August. They take more than the 3 days stated to get back to you.

27th August I confirmed a picture to be re done and was told it would be posted and id have royal mail confirmation and now my whatsapp messages aren't even being read!

Emails are useless never get the same person. I want my picture complete woth an unbroken frame and a full refund I have been waiting since June!

Happy to add photos!

Extremely disappointed with the customer service, it’s non-existent. I have messaged on Instagram and got nowhere, and emailed, and still have no response! Not received my drawing in the post and nothing has been done about it. It’s such a shame as this was my 4th time ordering. Will not be ordering from here again after this experience.

Honestly terrible service. I received my portret and wanted to do some changes, after this I didn’t hear back from them at all. Already send 2 e-mails about wanting to cancel the order but they just don’t respond.

Terrible. They took money out of account and then radio silence following that. Got the money back from Amex. Might be a scam.

All good at first and received proof within 24hrs & approved. After that did not receive any updates as to progress and when picture would be dispatched, I had to chase and update I received wasn’t very helpful. Arrived just under 2 weeks. However, the artwork is beautiful and looks just like my beautiful bunny. I would recommend buying your own frame as the one supplied was cheap and had a few scratches on it.
All in all very happy with picture but keeping customer updated needs to be improved.

SCAM !!
Ive place my order for more than 12 days ago, PAID, and so far I have absolutely nothing, no news, no picture to review, no answer, NOTHING!!!

There is nothing hand drawn about this, this is AI art...

Ordered 2 frames for my friend whose boy has recently gone over the rainbow bridge. Both pictures are beautiful and she absolutely loves them. He was a very handsome boy and they have captured that perfectly with the drawings. It’s made a broken hearted dog mummy smile again

Caught in a trap no turning back. Wow such beautiful pics.what you get is totally different to the so called download you receive,I complaineld got same pic different size,complained again smaller pic..PayPal got my money x half...BEWARE Avoid so called induvidul arrssetits computer graphic .Customer services non exsisted as already said AVOID AT ALL COSTS .UNDER NO NAMES.#####№###### annoying very yeah still utterly disgraceful .Hi folk take a pic put it in an app bish,bash,bosh computer graphics very poor service disgraceful plastic coated cheep wooden framage .Split on ends.GBMQ

I placed my order on Tuesday and was kept up to date with what was happening. I approved the artwork on Wednesday, item was dispatched Friday and I received it this morning (Saturday). I bought a framed portrait for my mum as a gift for mother's day of her dog who had passed away. Mothers day isn't until the 10th of March but I couldn't wait to give her it so I let her open it early. She opened it and fell in love with it immediately. Thank you so much My Pet Frame. Worth every penny! Highly recommend.

Absolutely fantastic company! Kept me informed every step of the way and my picture is gorgeous!!! I will definitely be ordering again!!!

BIggest SCAM ever !!
i send them 7 mails and i never got my frame!!!!
lucky i could stop the payment because i used Klarna.
DONT ORDER FROM THIS COMPANY

Appalling company
I ordered to have my 4 dogs drawn as an Xmas present for my partner I sent the pictures through then got an email saying 3 dogs max but they could only include extra for additional £8 was quite happy with that sent the extra money I then received 2 sets of proofs I had to reject as they only had 3 dogs on each time I
Put in the comments I’m supposed to have 4 dogs in they were slow each time so
In the end they ran out of time for Xmas and I had to buy my partner something else
Never heard anything so started emailing they sent me another proof through it was awful the 4 dogs were jammed together along the bottom of the picture with loads of
Space above plus the names of
The dogs weren’t in the right order I was so sick by now I rejected the 3rd proof and decided to cancel …. I paid £90.90 I then received a partial refund with £19 taken off I mailed and asked why got a reply it’s the cancellation fee it says on our web site the only reason I was cancelling was because of how bad they treated me for gods sake this company is appalling don’t touch them if they try to take this post down I have every email and proofs I rejected plus mails and dates I received them and will just continue to post everywhere about how bad they are

Wow, wow, wow! Talk about perfect service, this was it. I ordered the 50x70cm, 3 dog portrait from My Pet Frame the week before Christmas, so I knew it was a long shot getting it on time for Christmas Day, but accepted that it might arrive late. No! From ordering this fantastic portrait to it arriving in my home, 1 week! And like I said, the week before Christmas too. I did my homework and read reviews before ordering, and I understand people are entitled to their opinions, but some of the poorly scored reviews really are way off the mark in my opinion. From the first email I sent, and there were 4 in total, I had replies to each of them within hours of sending them. The team at this place were so helpful, and changed the order of my pets names for me FREE of charge too, so no sign of anything untoward, as previous reviews stated. The portrait itself is absolutely beautiful, featuring two of our pets who are no longer with us, and our beautiful Dobermann Leo, all now together on one photo for the first time ever. The realistic drawings of each of them are 100% our dogs. I wouldn’t have accepted anything less. Also proving that this Company DO use the actual uploaded content which is sent in, and NOT ready made specific dog breed photographs, again as some review mentioned!! I feel like I am defending this Company, and I suppose I am to an extent, but I just wanted to give both my experience of using this service and put it out there for others to feel safe using them too, as clearly some incorrect information has been put onto this fantastic review site about them. The portrait was wrapped so well, the postman dropped it accidentally (I have video footage) and not a mark was on the portrait, due to it being packaged really really well. I genuinely don’t have anything negative to say about My Pet Frame whatsoever, and I would like to thank all of you working there, for creating a truly beautiful portrait for my wife and I to enjoy. Merry Christmas and all the very best wishes for 2024. Steve & Pauline (and Leo of course).

Lousy (close to no) service, ugly drawings and high additional costs for non payment (despite the fact that the goods weren't received). They do not fulfil the promise on the website at all! Surely NOT recommended

Love our portrait of our man, brilliant likeness, very quick service and professional, thank you