My Perfume Shop Australia Reviews 

Scam and dishonest company.
I ordered perfumes in May, they were never dis-patched and my 20 + emails asking for updates and a refund got no clear response, just AI generated responses (from Nicole and Anne, disgraceful customer service).

I lodged a complaint with Fair Trading NSW who called me and handled my complaint quickly, as they were well aware of this company.

Avoid at all costs. They will take your money and not fulfil your order.

If I could give them zero stars I would 🤬 My husband ordered $500 worth of perfume for me months ago and we have not seen any of it.
Despite many emails asking for our money to be refunded they keep ignoring it and just say it’ll come next week, which never comes!!!!!!
I believe they are scammers and I’m in the process of reporting them as such.
DO NOT ORDER OF THESE PEOPLE!!!!!

This company is a scam! They don’t stock what they sell. Then can’t get it in and won’t refund your money. Do not buy from them.

Very fast processing and a great deal on my selected cologne. Will order again!

If I could leave no star I would. Don’t ever use this company. I ordered my perfume, and even though it said ‘in stock ready to ship’ it clearly wasn’t. 3 months of waiting for my order was enough delay for me to request a refund. After acknowledging I was eligible for a refund they then stalled stalled and stalled. Firstly they tried to tell me I ordered a pre-order which was an absolute lie, then every email was ‘how bout another perfume, a discount, refusing absolutely refusing to return my money. It went on for weeks.! I finally received a refund after I sent a screen shot of their terms showing I was eligible for a refund, and threatened I would go to consumer affairs. I was able to get the perfume I wanted delivered from another company within 2 days.

The Armaf fragrance has a similar profile to some higher-end scents I've tried.

Although delivery can occasionally be delayed due to stock availability, the prices are excellent and all the perfumes I received were authentic. Here you can find the cheapest prices in the market.

Thanks Aubrey! Contacted me after a delay on my order and fixed with a replacement order and samples.

Very happy with my purchase Come on time
no Hassles

Product recv was terrific and authentic. Great price and easy to shop on the site. The only thing I didn't like was the shipping method. It took a really long time to arrive (7 to 10 days) and with the vendor used it was not able to track where it was but only that it had left specific postal locations which would stay blank for a few days (US POSTAL SERVICE). I would do 5 stars if the shipping wasn't so slow and if it could be tracked better.

I love their selection of cologne. I ordered for them quite often and they have never let me down and they’re fast with their shipping.

I ordered a bottle pf Terre d'Hermes. The packaging was secure and the scent is as I remember it.

Really happy with my experience shopping here. The website was easy to use, the ordering process was smooth, and my perfume arrived quickly and well packaged. The fragrance is exactly as described and feels authentic. I would definitely shop here again.

I had a disappointing experience with My Perfume Shop.

I placed an order in early May with an estimated delivery window of 16–22 May. After the delivery date passed with no updates, I had to follow up multiple times before receiving a response. The reason for the delay changed over time, from shipping disruptions to supplier shortages.

Eventually, I was told that one of the items I had paid for could not be supplied. Rather than providing a refund, I was repeatedly offered store credit or a replacement product, despite me clearly stating that I wanted a refund to my original payment method. The remaining two items were eventually delivered after a significant delay on 26 June but I was still left chasing a refund for the unavailable item.

The lack of proactive communication, the lengthy delays, and the refusal to promptly refund an item that could not be supplied made this a very frustrating experience.

Based on my experience, I would be cautious about ordering from this store

Absolutely stoked to receive the perfume that was totally unavailable anywhere in Australia.
I ordered my perfume through The Perfume Shop and they managed to source it for me, Aubury's customer service was awesome keeping me updated on the status of my order as well as giving me other options if I wasn't happy to keep waiting.
I'm glad I did wait because when my perfume arrived in the post, I couldn't have been happier. It has been the best feeling wearing my perfume again and knowing it's the only one in Adelaide wearing it is even better 🤣 love your work thank you!

Scam website. Took an order, didnt fulfil it and ignored requests for refund.

My perfume is hard to locate but My Perfume Shop had it and the price was great. Delivery was quick too. Just awesome thank you.

Takes 2 months for order to arrive.
They try not to refund you.
You will have to email them at least 5 times to get a refund. Even then im not sure if they will refund me.

Order placed 8.5.26 allowing 30 days delivery for birthday present. Order confirmed 8.5.26 and advise arrival date between 16-22.5.26.
Pre order update on 12.5/ 20.5/ as to delays and advised on 21.5 the goods due in Australia on 29.5 and due to ship 2-3 days after. 25.5 pre order update and delays, 4.6/ 5.6/ pre order update and apologies for delay. We contacted them on the 23.6 and advise credit required as no longer needed and as their own terms of contract can be credited...no response by person in fact all responses where by 'Nicole' (AI ) and did not reply but evade questions and queries.
23.6 apology e-mail again and 24.6 apology again and offer of free vial to compensate of store credit of 10% ( mind you I had already requested credit prior ) 25.6 list of vials offered and replied to as obviously we were not getting anywhere with Miss 'Nicole'.....suprise suprise 26.5....goods shipped, and arrived 1.7.26.
I accepted delivery of goods as quite frankly did not trust this Company if Auspost returned the package to them.
1) Terms of trade state goods will be credited if not received within 14days...they refused to acknowledge our request .
2) It is not possible to convey a legitimate complaint or query to AI...employ a human
3) Such blatant ignorance by this Company towards its customers is not only appalling but downright disgusting.
Under these circumstances we have reported them to Consumer Affairs and Fair Practice Aust.
This Company has breached common decency.
Look elsewhere for your perfume and aftershave, we have legitimate Companies operating In Australia that would love your business.

Easy purchase. Item is 100% genuine. Price was reasonable. Delivery was fast. Highly recommend Perfume shop.