My Passport Center logo
Visit website

My Passport Center Reviews 

1,942
•
TrustScore 4 out of 5

4.2

Passport Office
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,856 reviews, reviewers had a great experience with this company. Customers frequently found the process easy, quick, and straightforward, appreciating the clear information provided. Many also highlighted the helpfulness and friendliness of the staff, making the online platform easy to use and navigate for a smooth application. However, some customers expressed dissatisfaction with payment, feeling charged for services available free elsewhere. Several reviewers felt misled, believing the website was an official government service, only to find it was an intermediary that did not directly process passports.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience, finding it easy to navigate,... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing strong dissatisfaction and... See more

Website

Users describe ambiguous interactions with website, with many reviewers expressing frustration and... See more

Staff

Reviewers highlight positive aspects of staff, with many describing employees as very nice, welcoming, and... See more

Payment

People report negative experiences with payment, often realizing after paying that the service was incorrect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was afraid that losing my passport meant I couldn’t travel. It is such a relief to know there are organized and structured ways to get passports in emergency situations. Everyone was friendly and he... See more

Rated 5 out of 5 stars

Jose was spectacular! Although you can clearly see that he could use assistance as he was the ONLY staff member taking care of guests.....his attitude and customer service was TOP NOTCH! Great job Jos... See more

Rated 5 out of 5 stars

USPS staff was friendly and efficient in processing the new passport for a minor. Thank you!

Rated 5 out of 5 stars

It was easy to understand except for the Issue date because on the passport book day/month/year. But on date of birth it is month/day/year

Company details

  1. Passport Office
  2. Visa and Passport Office

Written by the company

Thousands of travelers trust My Passport Center to help them simplify their passport process. Whether you need to apply for a new passport (DS-11), renew your existing passport (DS-82), or report a lost or stolen one (DS-64) — our platform makes the process smooth, quick, and error-free. Our easy-to-use online editor allows you to complete and review your form in minutes. Once done, you can download and print your application, ready for submission at your local passport acceptance facility. By guiding you step by step, we help you avoid mistakes that can cause frustrating delays. Our team of experts reviews your form for common errors and is available 24/7 to answer any questions. At My Passport Center, our focus is on delivering a professional, transparent, and reliable experience that gives you confidence and peace of mind. Save time, reduce stress, and join thousands of satisfied users who rely on My Passport Center to make managing their passport applications easier than ever before.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,942)

1,942 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

They don't like refund

Order Summary
Passport Form: DS-82 (Passport Renewal)

Application Reference Code: DS_82_Emestica_46359

Total Paid: $169.80

Date: 03/10/2026

Jorge, Please check your inbox (including spam/junk folders) regularly for your finalized forms and instructions. If you haven't received anything within 48 hours, please contact our support team .

Jorge Emestica
5 reviews
An hour ago
Rated 1 out of 5 stars
Application Status No available from Government Application Status: Not Available

Kelli
US 1 review
5 hours ago
Rated 1 out of 5 stars
I paid $340 for my passport forms
I paid $340 for my passport forms. I was told I would have them in 24-48 hours, 3 weeks later I still did not have my forms. I finally received them coincidentally the same day I reached out for a refund, but when I went to finalize the process, I was told I didn’t have the correct forms.
I was refused a refund despite not at all getting what I paid for. This whole thing was a scam. I would never recommend anyone use this company. Overall the experience was terrible!

25 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look