Dr. Younus Saleem was incredibly thorough with my ADHD assessment, guiding me through the process whilst being very patient and understanding. His secretary, Enaz Khattal, was also very prompt w... See more
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Review summary
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What people talk about most
Based on these reviews
Adam Fletcher made the process smooth and stress free. Adam Fletcher made me feel comfortable from the very beginning and that’s extremely important to me. If I don’t feel at ease, I find it ha... See more
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This was my second 6 month review with my pace and it was great. My doctor was thorough asking me about my last 6 months , how things were good or bad anything we need to discuss or change etc. my sha... See more
Company replied
Only done the diagnostic part and just booked for the treatment consultation, but so far it's been great. Got an appointment like 4 days in advance & just had to pay and fill out some written questi... See more
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Company details
About MyPace
Written by the company
Helpful Links
Our website ADHD Meet the team FAQs Contact us
Welcome to our profile page
Our mission is to connect you with online specialists, wherever you are, whenever you need it
We aim to empower you to navigate your mental health journey at their your pace, fostering confidence and preserving dignity along the way.
Our team is dedicated to making a positive difference in the lives of those seeking assistance, and we would be privileged to accompany you on your healthcare journey.
We would love to hear from you so that we may understand how our patients are feeling about our service.
We aim to respond to all reviews as soon as possible!
Warm Regards,
MyPace Support Team
Contact info
United Kingdom
- 01332416486
- support@mypaceuk.com
- mypaceuk.com
4.6
Excellent
184 reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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Adam Fletcher made the process smooth…
Adam Fletcher made the process smooth and stress free.
Adam Fletcher made me feel comfortable from the very beginning and that’s extremely important to me. If I don’t feel at ease, I find it hard to answer questions or open up. But Adam created a calm, supportive environment and explained everything clearly without rushing me.
He listened, properly explained the questions, and allowed me the time I needed. That made a huge difference. The whole process felt easy and respectful because he took the time to understand me, not just tick boxes. Really appreciate that.
27 July 2025
Reply from MyPace
Thank you so much for sharing your experience. We’re delighted to hear that Adam Fletcher made the process feel smooth and stress-free, and that his calm and supportive approach helped you feel comfortable from the very start. It’s wonderful to know he explained everything clearly, took the time to listen, and created an environment where you felt understood and respected.
We’ll be sure to pass on your lovely feedback to Adam — it really does mean a lot.
Rosie, MyPace Support
Diagnostic Review
only at the first part but so far so good, DR Sanju was very patient and explained things very carefully, now waiting to go through the next stage. and will update after that
18 July 2025
Reply from MyPace
Thank you for your feedback!
We’re glad to hear that Dr. Sanju has been patient and thorough so far. We look forward to supporting you through the next stage and appreciate you keeping us updated.
Belle
Great doctor, assessment experience mixed. Forms need a rethink.
Reassessment questions ambiguous, open to interpretation and repetitive.
The emails I received after booking my assessment notifying me that the time to submit my pre assessment paperwork had expired and the time to cancel had expired caused me panic as they were so urgent I thought I’d forgotten to do something or had missed my appointment, which given the traits of ADHD is quite stressful.
The link for the assessment that was emailed didn’t work which made me stressed beforehand and meant I couldn’t use my laptop. I had to use the link I had received by text instead and so hold my phone throughout.
The video and audio quality of the assessment was really poor. The screen was grainy and the audio quiet, with lots of noise that sounded like the microphone was being knocked or scratched yet the doctor couldn’t hear it.
The doctor was very friendly, calm, patient and compassionate, which I was really grateful for as some of the content was emotional and difficult to discuss. The assessment itself was very thorough and detailed.
The process is defined clearly and I’ve been well guided as to each step but the urgency to complete forms in a tight timeframe could be difficult for some.
11 July 2025
Reply from MyPace
Thank you for your detailed feedback. We’re sorry to hear parts of the process felt stressful and that you experienced some technical issues. We aim to make things as clear as possible, which is why we send reminder emails about paperwork, cancellations, and rescheduling, and advise patients to test their audio/video beforehand.
We also appreciate your comments about pre-assessment timeframes. Patients choose their own appointment date online, and while a few days may suit some, others may prefer longer — so we encourage choosing a date that allows enough time to complete forms comfortably.
It’s lovely to hear that you found your doctor friendly, calm, and compassionate, and that your assessment felt thorough and supportive. Thank you again for sharing your experience.
Rosie, MyPace Support
Excellent
I had my initial ADHD assessment with Dr Roshan Jain through MyPace and couldn’t be happier with the experience. From booking to completing the questionnaires to my initial consultation, the platform made every step transparent and straightforward.
Dr Jain was warm, attentive, and took time to explain the diagnosis in everyday language, leaving me feeling understood and optimistic. I walked away with a clear plan for next steps and genuine confidence that I’m in capable hands. If you’re seeking an ADHD assessment, I wholeheartedly recommend Dr Jain and the MyPace service.
16 July 2025
Reply from MyPace
Thank you for sharing such a positive experience! We're thrilled to hear that Dr. Jain and the MyPace team made the process clear and supportive for you. Your recommendation means a lot to us.
Wishing you all the best on your journey ahead!
Belle
Adhd assessment
From day 1 to finally getting a diagnosis, the communication between mypace and myself has been top class. Ive annoyed them with questions and have always got a response promptly. My assessment was conducted by Dr Saleem. He was very good and made me feel at ease during the assessment, his kind and caring nature let me relax during it and I was completely trusting in what I was saying was being taken on board. Post diagnosis the communication was kept up where I was told exactly my next steps. From diagnosis to medication it was approximately 2 weeks which is very good. Changed my life for the better. Couldnt recommend mypace enough.
16 June 2025
Unprompted review
Reply from MyPace
Thank you so much for your kind words!
We're really glad to hear you felt supported throughout the process and that Dr. Saleem helped make your assessment a comfortable experience. It's wonderful to know the journey has made such a positive impact, we truly appreciate your recommendation!
Belle
An Empathetic and Thorough Assessment
Dr. Younus Saleem was incredibly thorough with my ADHD assessment, guiding me through the process whilst being very patient and understanding.
His secretary, Enaz Khattal, was also very prompt with answering any emails I sent to him, giving clear and concise answers.
There has been a lot of negative coverage on private ADHD clinics these past few years, but MyPace has been great for me so far, and I am eager to get started with the treatment process!
22 June 2025
Reply from MyPace
Thank you so much for your lovely feedback!
We're delighted to hear that Dr. Saleem and Enaz were supportive and responsive throughout your assessment. It's great to know you’ve felt well looked after, and we’re so pleased MyPace has been a positive experience for you.
Wishing you all the best as you begin your treatment journey!
Belle
5/5, would recommend!
I had an appointment with Dr Kamila Haider. Dr Haider was incredibly kind and patient with me, and managed to give me an ADHD diagnosis during the session. I feel so relieved after the session, and I have no regrets about doing this. Would recommend♥️
19 June 2025
Reply from MyPace
Thank you for your wonderful review. We’re so pleased to hear that your appointment with Dr Kamila Haider was such a positive experience and that her kind and patient approach helped you feel at ease. It’s lovely to know you left the session feeling relieved and confident in your next steps. We truly appreciate your recommendation.
Rosie, MyPace Support
Reply from MyPace
Thank you so much for your lovely feedback. We’re thrilled to hear you found the service fantastic, thorough, and helpful. It’s wonderful to know your experience with us has been so positive.
Rosie, MyPace Support
Punctual, professional, helpful
Dr Sanju George Chackungal explained everything clearly and thoroughly, he was patient, and empathetic. This allowed me to communicate my symptoms and answer his questions without worry which made the diagnostic assessment go smoothly.
24 May 2025
Reply from MyPace
Thank you so much for sharing your experience. We’re delighted to hear that Dr Sanju George Chackungal explained everything clearly and thoroughly, and that his patient and empathetic approach helped you feel at ease. It’s wonderful to know this made it easier for you to communicate your symptoms and that your assessment felt smooth and supportive throughout.
Rosie, MyPace Support
A genuine honest review. (Omar)
I want to give a huge thank you to Omar Khan at MyPace for his exceptional support.
He reached out to check in on me about a situation I needed to be aware of, and I was genuinely impressed by his thoughtfulness and professionalism. He took the time to ensure I was fully informed and at ease, making the entire process so much smoother.
Omar was professional and really easy to talk to but It was genuine and it made such a difference for me.
He went out of his way to make sure everything was handled with care. I’m honestly so thankful for his help, and MyPace is lucky to have him. If you get to work with Omar, you’re in safe hands.
Thank you so much Omar.
25 May 2025
Unprompted review
Reply from MyPace
Thank you so much for taking the time to leave such a kind and genuine review. We’re delighted to hear how much Omar’s support meant to you and that he was able to make the process feel clear and reassuring. It’s wonderful to know you found him professional, thoughtful, and easy to talk to, and we’ll be sure to share your lovely feedback with him.
We truly appreciate your words, and we’re so glad you felt well supported throughout your experience with us.
Rosie, MyPace Support
Dr Kamila Haider
Dr Kamila Haider was attentive, welcoming and discussed the issues that I have been having thoroughly and with kindness. I am very thankful to her and MySpace for making the process straightforward and transparent.
16 May 2025
Reply from MyPace
Happy to hear that Dr Kamila Haider was attentive and welcoming, and that you felt the process was clear and straightforward. Your kind words mean a lot, and we’ll be sure to share them with Dr Haider and the team.
Rosie, MyPace Support
Reply from MyPace
We’re really pleased to hear you found your doctor helpful and thorough in asking clarifying questions. It’s great to know you felt well supported.
Rosie, MyPace Support
When you can get a hold of them they’re…
When you can get a hold of them they’re fine & seem professional but if you engage this company you will have to chase them up to do absolutely anything including sending out prescriptions in a timely manner often leaving gaps in treatment which they don’t seem to care about. They won’t answer their phone 9 out of 10 times and despite ownership raking in private fees they seem to invest almost nothing on core admin which is so lacking it’s practically nonexistent & actually quite shocking a medical care org can operate in such a shell manner. Incredibly frustrating.
1 January 2025
Unprompted review
Reply from MyPace
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that your experience with our service has been frustrating and that you’ve felt unsupported at key points in your care.
We absolutely understand how important timely communication and prescription fulfilment are, especially when managing ADHD treatment , and we’re sorry that we’ve not met expectations in your case. We do advise our timeframes clearly for prescriptions and we advise patients to book in accordance with this should they wish to avoid any gaps in their treatment. Whilst we aim to ensure the prescriptions are processed and expedited where possible when required, we cannot guarantee to expedite prescriptions for patients and therefore must advise you allow the full advised timeframe for the prescriptions to be dispatched.
We’re pleased to hear that your interactions with the team, when contact is made, have been positive and professional. Our phone lines can be busy at times, but please be assured that if you leave a voicemail the team will respond to your query within one working day. If you email us at support@mypaceuk.com, the team will also aim to respond within 1-2 working days.
If you’re still experiencing any unresolved issues, please don’t hesitate to reach out directly. We’d really like the opportunity to put things right and support you more effectively going forward.
Thank you again for your honest feedback, it plays a vital role in helping us improve.
Belle
Lovely company
Really brilliant, lovely company. They were very patient with me and more than happy to explain all the avenues with me.
21 April 2025
Reply from MyPace
We’re so glad to hear you found the team patient and supportive, and that everything was explained clearly for you. It’s great to know you had such a positive experience with us.
Rosie, MyPace Support
This was my second 6 month review with…
This was my second 6 month review with my pace and it was great. My doctor was thorough asking me about my last 6 months , how things were good or bad anything we need to discuss or change etc. my shared care agreement works well with My pace and my own GP practice I have never had any issues so far and I’m happy. The clinic have always been helpful and I have really had a positive experience since the very beginning 2 years ago when I first contacted the clinic.
4 April 2025
Reply from MyPace
Thank you so much for sharing your experience. We’re really pleased to hear that your 6-month review went well and that your shared care agreement is working smoothly with both us and your GP. It’s lovely to know you’ve had such a positive experience with MyPace since the very beginning, and we truly appreciate your continued trust over the past two years.
Rosie, MyPace Support
Quick, easy, and great service
MyPace has some great customer service and quick responses. Very helpful when I needed to delay or move appointments around too. The process was quick and easy. No complaints
15 April 2025
Reply from MyPace
Thank you for your lovely feedback. We’re delighted to hear you found our customer service helpful and responsive, and that the process felt quick and easy for you. It’s great to know our team could support you with flexibility around your appointments.
Rosie, MyPace Support
Great experience
Great flexibility it terms of time was able to get same week weekend appointment. Even mid week had times late in the day which is great so did not interrupt work.
Kamila Haider was very helpful and informative. While discussing meditation also made clear importance of diet drinking water sleep etc. It is also the lowest cost I have seen for this type of treatment and definitely worth the price.
6 April 2025
Reply from MyPace
Thank you for sharing your experience. We’re so pleased to hear that you found the flexibility of appointment times helpful and that Dr Kamila Haider provided such clear and informative support. It’s wonderful to know the wider guidance around wellbeing was also valuable for you, and that you felt the service offered good value.
Rosie, MyPace Support
Reply from MyPace
Thank you for your kind words. We’re so pleased to hear you found the service professional, friendly, and thorough, with the level of detail you needed. Feedback like this means a lot to us!
Rosie
I would not recommend MyPace
My experience with MyPace was brilliant until I realised my ADHD diagnosis was filled with spelling errors. As I am waiting for an NHS referral, this needs fixed as I cannot see MHS doctors trusting a report filled with errors. Have complained over a month ago with no resolution. I have stated to MyPace I will now call and email everyday until this is resolved but it is very hard to get through to them via them. My mental health is deteriorating directly due to their actions.
31 March 2025
Unprompted review
Reply from MyPace
Thank you for sharing your feedback. We understand how important accurate documentation and clear communication are, and we’re sorry to hear about the concerns you’ve raised. Although some time has passed, we hope this matter has since been resolved for you.
If you are still experiencing any difficulties, please do get in touch with us directly at support@mypaceuk.com so that a member of our team can assist you.
We value your feedback, as it helps us continue to improve the service we provide.
Rosie, MyPace Support
A positive consultation
Dr Singh was warm, empathic and put our son instantly at ease. He was knowledgable and professional throughout and helped us navigate through diagnosis and offered general treatment options.
30 March 2025
Reply from MyPace
Thank you so much for your kind feedback. We’re delighted to hear that your consultation with Dr Singh was a positive experience and that your son felt comfortable and supported throughout. It’s wonderful to know that you found the process professional, clear, and reassuring.
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your lovely comments on to Dr Singh and the team.
Rosie
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