My Organic Formula Reviews 660

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, especially the formula, noting its positive impact on their babies' digestion and overall well-being. Many people highlight the excellent customer service, describing it as responsive, helpful, and efficient in resolving inquiries and issues. The ordering process is often described as easy, and the delivery service is consistently commended for its speed and reliability, with many appreciating the careful packaging. However, some customers experienced issues with incorrect orders, receiving the wrong product or age group. A few people also reported concerns about product expiration dates, receiving items with a shorter shelf life than expected. There were also isolated instances of products arriving in poor condition, such as damaged cans or formula that smelled or tasted sour, and some customers noted issues with the temperature of products upon delivery.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight that the formula... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the baby formula,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency, politeness,... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer servic... See more

Rated 5 out of 5 stars

This may be one of the better options available today. But the greatest flaw lies in the use of vegetables and seed oils as a source of omega fatty acids. Vegetables and seeds are not proper human foo... See more

Rated 5 out of 5 stars

I live in canada and this higher quality formula isnt available here. Ive ordered this for both of my babies and they are both healthy and happy. Ive had to panick order (mom brain) and myorganicformu... See more


Company details

  1. Baby Store

Written by the company

MyOrganicFormula.com offers the finest organic and GMO-free formulas from trusted European suppliers. All products are carefully chosen to nourish your baby with the best available organic, sustainable and healthy ingredients. All items are in stock and we provide fast and free shipping.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

660 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

My 6-month baby got food poisoning drinking cans bought from here

I bought four cans of Kendamil, and the first one I opened already smelled strange. I fed my child with it for a whole day, and he threw up in a fountain-style manner and had diarrhea the entire time. Never happened before. I suspected the milk was the culprit, so I tried it myself and it tasted incredibly sour. I’m certain it went bad, likely due to improper storage. I threw all four cans away. I definitely won’t be buying from this company again. Mama, choose a trustworthy company for your child’s health!

10 February 2026
My Organic Formula logo

Reply from My Organic Formula

Hi Sara,

We’re truly sorry to hear about your experience, and we understand how upsetting this must have been for you and your family. The health and safety of children is extremely important to us, and this is certainly not the experience we want any parent to have.

We appreciate you bringing this to our attention. Our team will be reaching out to you directly as soon as possible to learn more about what happened and to properly address your concerns. We take reports like this very seriously and will thoroughly investigate the matter.

We want to let you know that our company has been safely supplying infant formula to parents across the world for over 10 years and obviously follow all food safety storage and shipping guidelines and regulations. Our facilities are audited and inspected thoroughly multiple times each year without any negative outcomes as the food safety is our main priority! We will go to the bottom of this issue and again apologize for any inconvenience caused.

Please know that we are committed to finding a fair and satisfactory resolution for you. Thank you again for sharing your feedback.

Kind regards,
My Organic Formula Team

Rated 5 out of 5 stars

Great formula and great service

The formula was amazing during such a dynamic and stressful time with my little one. Knowing that he was getting such great, dependable nutrition gave me peace of mind. The subscription option also ensured that I never missed an order and always had formula on hand. Would highly recommend this service to anyone looking for a healthy alternative to breastfeeding.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Baby Needs

Quick shipping, easy to order and most importantly so good for my baby. I still breast feed as much as I can but my supply is running low. This formula is the next best thing I can give her.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience ordering…

I had a fantastic experience ordering from them. I ordered multiple times already and the shipping to Canada was always super fast. Not only do they have great organic formulas (very similar to breast milk) but also incredibly fast, reliable and efficient customer service. Very happy to have them available and I will for sure recommend it to anyone looking for good quality baby formula.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend MyOrganicFormula - Satisfied customer

MyOrganicFormula makes it so easy to order top quality formulas for your baby and the shipping is always quick considering it is coming from Europe. I feel great knowing I am giving my baby a top quality product and for the same price you would pay for many formulas in North America. And customer service is fantastic. I reached out to the for a one off situation and they were so helpful and offered great solutions - truly above and beyond. I also corresponded with the same person Perscila throughout the interaction which made the interaction personalized. She was very quick to respond on all occasions. I would highly recommend this site and wouldn’t go anywhere else for my babies formula needs. Happy Baby = Happy Mama!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Your customer service is outstanding.

Your customer service is outstanding.
It really makes a difference, especially when it comes to something as important as caring for my baby. I also want to highlight how impressed I am with your fast and reliable delivery, which has been a huge help for me. The product HiPP is perfect for my baby !

It’s rare to find a company that combines quality products with such genuine care for its customers. Thank you for your professionalism and dedicatio.
I truly value it and will continue to be a loyal customer.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Always order my formula from here and the service has been exceptional. Appreciate that the one time I made a mistake it was quickly rectified, without question. Thank you!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Ordered our formula quite a few times…

Ordered our formula quite a few times from this company. Once n awhile they would throw in a freebie RTF. Ran into an issue once where seal was punctured and customer service was fabulous, providing a few options of my choosing. Will definitely recommend and order again for next baby if needed.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience ordering from My…

Great experience ordering from My Organic Formula! The process was very easy and the delivery to Canada was incredibly fast — less than 4 days. My baby is taking the formula very well. Customer service was excellent. Prescila was very kind, responded quickly, and helped answer all my questions. Since it was my first time ordering from Canada, I was a bit nervous, but she reassured me and made the whole process smooth. Highly recommend! ⭐

3 March 2026
Unprompted review
Rated 5 out of 5 stars

The website is comprehensive and easy…

The website is comprehensive and easy to navigate. The work has been done for me and any questions I had were answered promptly and with care. Delivery was fast and reliable. It felt like having a knowledgeable, wise aunt/sister/mother to guide and care for us as we journeyed the path of caring for a baby and having to go the “formula way”, which was scary and stressful. MOF gave us peace and ease in this time that we were feeding our little one the best we could, which we could not have accessed in our area. Thank you.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer support was very efficient

Customer support was very efficient, polite, professional and compassionate. Genuinely care about their customers and products. Will continue to do business with them for my baby.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Customer service was great! Very helpful and efficient answers were provided. The representative was very professional & friendly. The company delivers trusted brands and products arrived well packed.

3 March 2026
Unprompted review
Rated 2 out of 5 stars

I made a complaint about the delay from…

I made a complaint about the delay from the shipping company and the reply cane two days late after they have delivered it and the response was” you have received it” so didnt get much support.

28 February 2026
My Organic Formula logo

Reply from My Organic Formula

Hi Sarah,

We are sorry to hear that you feel you did not receive adequate support regarding your recent delivery.

We have checked your order and can confirm that it was successfully delivered. However, we completely understand your frustration regarding the delay in the delivery.

Please accept our sincere apologies for the inconvenience. Your experience is important to us, and we appreciate you bringing this to our attention.

If there is anything further we can assist you with, please don’t hesitate to let us know.

Kind regards,
My Organic Formula Team

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