My Notary Reviews 13

TrustScore 4 out of 5

3.8

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Company details

Written by the company

MyNotary simplifies your international administrative procedures with 100% online document certification. Need a certified copy of your passport for a visa, opening a foreign bank account, or an expatriation file? MyNotary connects you with qualified notaries through instant video conferencing. Our service: ✓ Immediate video verification with a notary ✓ Official certification recognized in over 180 countries ✓ Document delivery in under 2 hours ✓ Available 7 days a week, no appointment needed No more trips to notary offices, weeks of waiting, or unclear pricing. We make document certification as simple as a video call. Whether you're an expat, international entrepreneur, or simply pressed for time, MyNotary saves you time and money on your administrative procedures.


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3.8

Great

TrustScore 4 out of 5

13 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Avoid.

Avoid.
I paid for an online notary service and received no receipt/confirmation of purchase for well over 8 hours. This company is uncontactable by phone/messages/email if you have any issues. The link did eventually come through, however I had already gone with another company due to the urgent need for my documents to be notarised. I attempted to contact My Notary multiple times to request a refund but they have not responded to the online messenger service/emails and there is no phone number.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

I had a really disappointing experience…

I had a really disappointing experience with MyNotary. I paid for their online notary service expecting a smooth process, but it was anything but that. The video call kept dropping multiple times and the notary was clearly rushed — important details were overlooked and I had to repeat myself. After the session, I waited days for the certified document and only received vague, automated replies from support when I asked for a status update.
To make matters worse, their customer service took forever to respond, and when they did, the answers were unhelpful and didn’t solve my problem. For the price I paid, I expected a professional and efficient service, but instead I got delays, confusion, and total lack of communication. Definitely not worth it, and I won’t be using them again.

24 January 2026
Unprompted review
My Notary logo

Reply from My Notary

Hello,
We appreciate all feedback, however we must clarify the facts concerning this review.
Following a thorough verification of our records, we can confirm that this customer does not appear in our database. No transaction, session, or payment matches this description.
We also note that the profile that published this review displays an unusual pattern: numerous reviews posted daily in multiple languages, which is inconsistent with a legitimate customer having used our services.
We take this matter seriously and have reported this profile to Trustpilot for thorough review due to these inconsistencies.
Our customers can be assured that:

We maintain high standards of quality and service
We handle each request with professionalism
Our authentic reviews reflect the genuine experience of our real customers

If you have used our services and wish to share your genuine experience, we encourage you to do so.
Kind regards

Show reviews in all languages. (13 reviews)

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