My Mortgage Finder Reviews 

683
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and dedicated advisors for providing friendly support and keeping them fully informed throughout the entire mortgage process from start to finish. People deeply appreciate the prompt and reliable responses to emails and phone calls, which makes overall communication exceptionally smooth and efficient. However, some customers also noted significant issues with slow communication, unreturned calls, and feeling left to constantly chase updates themselves. Additionally, a small group of reviewers expressed frustration regarding unexpected service disruptions and difficulties in securing refunds.

What people talk about most

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful, polite,... See more

Response time

Reviewers mention positive feedback about response time, highlighting rapid turn-around times, prompt replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for a re-mortgage as our current mortgage had reached its maturity date. We were lucky to find, Jack, Michala and Andrew from My Mortgage Finder. They took a lot of the stress away... See more

Rated 5 out of 5 stars

As older mortgage seekers we didn't really expect any positive help but as soon as we made contact with My mortgage finder everything was brilliant. Put in touch with an agent, Greg, who handled our s... See more

Rated 5 out of 5 stars

Absolutely amazing! Derek and Laila were incredible throughout the whole process. We needed some last minute changes and they were at the end of the phone or email at all times! I can’t reco... See more

Rated 5 out of 5 stars

I’m just really grateful for all the help they gave us considering our circumstances. We’d like to thank Connor, Philippa, Ben, Rebecca, Isabelle, Laila, Scott and Martin and the reception line staff... See more


Company details

  1. Mortgage Broker

Written by the company

This business is permanently closed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

683 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(683)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant

I have really struggled to get myself into a position where I could get a mortgage and was actually terrified to even try, but Jonathan, Connor & Faye at My Mortgage Finder have been absolutely brilliant. Connor guided me through the process, no such thing as a daft question, and really helpful advice. Once we got an Agreement in Principle, Faye then kept me up-to-date with everything the lender required for underwriting, and answered every request promptly and professionally. Now, my dreams of having a home to call our own for me and my children are finally coming true, and I can't thank them enough.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My Mortgagefinder helped me get a mortgage offer, despite my unconventional circumstances. They are helpful, efficient, knowledgeable and responsive . An extremely professional service which I highly recommend. Thank you Laila and George 🥰
Charles Amegor

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

I was amazed at the Service From this Company. Philippa. And Haley. Were outstanding. There communication was. Awesome. They looked after me. Throughout. My transaction. 10/10. Thank you

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Would like to thank George Wareham and…

Would like to thank George Wareham and Laila Wheatley for their clearly explained approach to getting us a mortgage offer with easy step by step instructions to follow. If their was a hold up or problem George and Laila calmly dealt with matter and again explained clearly what was going to happen thanks guys five star rating.

Many thanks
Kevin Neil Armstrong

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I would like to extend my thanks to the…

I would like to extend my thanks to the team at my mortgage finder of jack kelvin kerry and especially michala. They helped me through all the paperwork required by the lender , nothing seemed to much trouble and the communication during the process was very impressive… you definitely rock guys. Thanks a lot you deserve 5stars plus

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Made the impossible, possible!

Just completed on a house we never thought we would be lucky enough to own. George and Laila were fantastic every step of the way! We will definitely be returning when it’s time to secure a new mortgage deal. Thanks again! 🏡

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I just want thank My Mortgage Finder…

I just want thank My Mortgage Finder for helping me to find a mortgage lender . I especially want to thank Laila for helping me with my paperwork and her patience . I also want to thank George for making sure the lender was the right one for me by making sure everything was clearly understood from start to finish. I would definitely recommend this company

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Experiance. Haley has been an Angel. Throughout. My experience. It’s a. 10/10. From me. Great Experiance. Great Company. Thanks

24 April 2026
Unprompted review
Rated 5 out of 5 stars

George & Laila were amazing for us.

George & Laila were amazing for us.
We couldn't have asked for better people. Walked us through each step always on hand to answer any questions. We were unsure if we were able to even get a mortgage in place with our situation but they pulled it out the bag. The service was top notch, I would highly recommend to anyone. Thank you for your hard work and getting us through guys.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

This company is excellent,

This company is excellent,
The representatives are helpful and happy, we were reassured throughout the process and nothing was too difficult for them to deal with. The continued support was gratefully received and would recommend them to friends and family.
Jack, Kelvin, Michala and Kerry. legends

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team . Just a phone call or email distance anytime we needed.Faye and Connor thank you for all you're help ,they was our help when we was thinking to give up. Higly recomendeted.
Just had our compition today

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Kerry was brilliant

Kerry was brilliant. Kept me up to date every step of the way and replied to my emails quickly. Nothing was too much trouble. It was a stressful time and she removed all the stress. Thank you Kerry

8 April 2026
Unprompted review
Rated 5 out of 5 stars

exemplary mortage brokers

The service from my mortgage finder was outstanding right from the initial query right through to the mortgage being finalised.

What I didn’t expect and was extremely pleasantly surprised was the amounts of updates that I received from the staff and the constant chasing the housing trust, estate agents and solicitors. The staff’s tenacity and commitment to the client was overwhelmingly good. All the staff where textbook helpful however I must mention the input and assistance of Jack ,Kelvin Michala & Kerry. As well as being helpful, they were unbelievably friendly and down-to-earth when I spoke to them on the phone.

Using this service made the usual hassle of buying and selling properties so much easier as I felt the staff had my back and the levels of communication with me where unexpectedly exemplary.

I usually try to provide some constructive feedback as not much in life can not be improved. However, I’m struggling writing this review to provide any constructive feedback as the service was that good.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and Reassuring!

I had an excellent experience working with my mortgage finder from start to finish. Jack, Kelvin, Michala and Kerry incredibly knowledgeable, patient, and always took the time to explain each step of the process in a clear and reassuring way. As someone who found the mortgage process a bit overwhelming at first, their guidance made all the difference.

What really stood out was their responsiveness and dedication. No question was too small, and they were always quick to provide updates and keep everything moving smoothly. They worked hard to find the best deal tailored to my situation, and I genuinely felt they had my best interests at heart.

Thanks to their expertise and support, the entire process was far less stressful than I expected. I wouldn’t hesitate to recommend them to anyone looking for a reliable, professional, and friendly mortgage broker.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

We never thought in a million years we…

We never thought in a million years we would be approved on a mortgage! Right from the get go George Wareham was amazing and put us at ease straight away, he has been nothing but efficient and so supportive on call whenever needed. once we were at our final part of the process laila Wheatley was also amazing and so supportive. Thankyou for making this possible

11 April 2026
Unprompted review

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