Mymoonlamp Reviews 136

Excellent customer service.

I was concerned the Christmas ornament wouldn’t arrive on time. Sienna responded quickly to both my emails. Item arrived in plenty of time and is lovely gift.

Many thanks for your help.

Skye was a pleasure to deal with. My delivery was stuck in Shannon and it looked like it wouldn't be here for Christmas.Skye went out of their way and contacted the courier company and it was delivered that day. Im so happy. Thanks again skye.

I have placed an order for a Christmas gift on 6th of December and I still haven’t received it ,when I put in tracking no says it’s in transit,I thought it was coming from the uk and I do think they should make it clear before you place an order that it’s coming from china,I’m very disappointed

Quick replies, friendly and extremely helpful. Will 100% order again. Despite one of my products arriving damaged the support team have been fantastic in sorting the issue.

Bit different than what I expected,yet was lovely my partner likes it thankyou x

Really enjoyed my order nice my missing dog once again

I bought 2 of the stars for my best friend who lost her father this year and her mother in the 90's. The design is immaculate. The photos in the centre are really clear for being so small. To say my friend loves them is an understatement. Amazing product amazing quality. Will defo recommend, thank you

Product is a great price and fantastic idea for a gift.
I made an error on the shipping address so emailed the team and had a very quick/helpful reply.
Very professional and would 100% recommend.
Thank you

Fab service. When I had queries regarding item , customer service were quick to reply and really helpful . Order came on time . Absolutely love it thank you so much . Such a beaituful gift for someone

Ordered the country couple personalised hanging ornament.
On the website it clearly looks like a 3D ornament but what I received was a transfer on a piece of clear perspex.
Complete rip off.
Cost just over £20 with shipping, probably cost 20 pence to make.

What an absolutely lovely item this is, lovely Christmas gift for a loved one or a partner. Birthday gift or valentines gift absolutely stunning. Great value for money absolutely love love love it.

I was very disappointed with the product. It DID NOT live up to expectations however, on contacting My Moonlamp the customer service I received on asking for a refund was exceptional. Sienna, Ruby, Amy and Hayley were polite, caring and very quick at responding to my messages. They did everything in their power to ensure I received a refund which I did. The 5 stars I’ve given is for the level of customer care I received and NOT for the product.

Absolutely gorgeous thank u very much

Item was reproduced from the photos provided to a high quality. Shipping was quick and packaged securely. Good communication regarding the progress of my order right up to delivery. Would use again.

I am very happy with my lampshade, it arrived safe and sound and was easy to put together, the picture quality is good. My only suggestion to potential buyers is think about your photos and the order you load them. I sent six different ones of my dogs so it is a bit fussy. Whereas if I had only sent 2 and had them repeat it may have been more aesthetically pleasing

This company provides the best customer service. And the product I ordered for a gift was perfect, very different and personal and great value. They even sent photos and a video of the finished product for approval before shipping it
Although there was issues with delivery from Evri, Moon Lamp went above and beyond to ensure it was resolved and communication was excellent throughout. Would definitely recommend them for that bespoke gift and professional service and support. Thank you

Thank you so much! It was a funny gift for my partner and I really appreciate you completed the order!

Lindsay from customer service is excellent, quick to respond and sort out my issue. Thanks again Lindsay for your help

Good service and great comms when I needed help with getting a copy of a deleted receipt.