Lunavia Reviews 

750
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 700 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, noting significant improvement in their conditions and appreciating its ease of use and pleasant scent. Many people highlight the exceptional quality of the product, with some finding it effective after trying numerous other solutions. The staff and customer service are frequently commended for being professional, knowledgeable, patient, and genuinely caring, providing thorough explanations and support throughout the process. However, some customers also noted issues with product quantity, receiving less than expected or experiencing faster depletion than anticipated. A few other people also felt that the product did not work for them or that customer service was unresponsive, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction and gratitude for finding... See more

Quality

Users describe positive interactions with quality, with many reviewers noticing impressive and significant... See more

Staff

Consumers find staff to be positive, with many reviewers praising their kindness, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dreaded the obligatory follow up call after making my initial purchase. However Kate was exceptionally good. She came across as very genuine and caring. She spent a lot of time walking through the t... See more

Company replied

Rated 5 out of 5 stars

Kate was a little hard to understand but she was very patient and made sure I understood each step of the protocol. I cannot afford the protocol but I plan to use the pen and try to stop my nail fung... See more

Company replied

Rated 5 out of 5 stars

First and most important I have seen improvement for the first time with any over the counter product. The customer service really shocked me though. I contacted them and within hours received a respo... See more

Company replied

Rated 5 out of 5 stars

Mori was patient getting me to answer her texts. She was not pushy or fake friendly. She listened to my toe problems and offered guidance to go with the written instructions I received. She answered m... See more

Company replied


Company details

Written by the company

At Lunavia, we are dedicated to providing high-quality solutions for skincare with your comfort and care in mind. Our mission is to combine trusted ingredients with innovative application methods to support skin hygiene and help you feel confident every step of the way.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

750 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(750)

741 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working Great

I received 5 pens, 1 cream and 1 dead skin scrapper. I have used 2 pens and can already see and feel a difference. The scrapper is gental and the cream has made my heels and feet feel so soft. 4 more pens to go but I am feeling good about the outcome thus far

28 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Rita,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that your comprehensive kit arrived safely and that you are already seeing and feeling a genuine difference after using just two pens. We completely understand how exhausting it is to deal with stubborn nail issues and rough skin, and we validate that incredible feeling of relief when your heels soften up and you realize your consistency is actually paying off.

Tackling this issue requires patience, but we confidently assure you that our powerful formulas and gentle tools will continue working hard to reveal healthy, clear skin and nails as you complete the rest of your pens. You are on the exact right track!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Outstanding conversation, helpful!

Representative Junie was knowledgeable and very helpful, and keen on her subject.

28 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Kay,

Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that Junie was so knowledgeable, helpful, and genuinely keen on her subject during your interaction. We completely understand that stepping into a new health routine can come with a lot of uncertainty, and we validate how encouraging it is to connect with someone who isn't just reciting a script, but is deeply passionate and eager to help you succeed.

Trusting a new care process takes confidence, and we confidently assure you that our team will continue to bring that exact same high level of expert, transparent, and enthusiastic support to you every single day.

Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

My contact was very informative and to…

My contact was very informative and to the point explaining every step in fighting this issue. She helped me understand the process very well and all the charges involved. Was extremely helpful. I recommend this product and the people involved

28 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Charles,

Thank you so much for your excellent 5-star review! We are absolutely thrilled to hear that your contact was so informative, helpful, and got straight to the point while breaking down your care plan. We completely understand how frustrating it is to deal with hidden fees or vague instructions when you are just looking for real solutions, and we validate how reassuring it is to have every step and every charge explained with absolute clarity.

Starting a new routine requires absolute trust, and we confidently assure you that our commitment to complete honesty, straightforward communication, and top-tier support will never waver throughout your entire journey with us.

Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Francine was so amazing she is very…

Francine was so amazing she is very knowledgeable and understanding, non judgmental. She took her time to explain all the products and treatment plan. I look forward towards our next appointment!

28 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi there,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that Francine was so amazing, knowledgeable, and took the time to explain your products and treatment plan thoroughly. We completely understand that discussing nail health can sometimes feel incredibly vulnerable, and we validate how deeply comforting it is to be met with a kind, understanding, and entirely non-judgmental professional who treats you with the respect you deserve.

Opening up about your wellness goals takes trust, and we confidently assure you that our entire team is dedicated to providing that exact same compassionate, transparent, and pressure-free environment at every single step. We can't wait for your next appointment either!

Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Francine was very knowledgeable and helpful

Francine was wonderful and very helpful! She answered all my questions and concerns! I was a little taken back by the additional expense of the supplements though! I am hopeful that it will be worth it.

28 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Traci,

Thank you so much for your great 5-star review! We are absolutely thrilled to hear that Francine was so wonderful and helpful in addressing all your questions and concerns. We completely understand that encountering an unexpected expense for supplements can feel a bit surprising or overwhelming, and we validate your feelings and hesitation about making that extra investment in your health.

Investing in a comprehensive wellness routine is a big decision, but we confidently assure you that targeting the issue from both the inside and out gives you the absolute best chance at long-term success. We are incredibly hopeful for your journey and believe you will find the results well worth it!

Please feel free to reply there or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

The customer Service I received was Excellent, The Representatives were all very professional and nice, they provided a partial credit and it arrived quickly.

27 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Sharon,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you received excellent customer service and that our representatives were so professional, nice, and quick to get your partial credit sorted out. We completely understand that running into an issue with an order can be stressful, and we validate how reassuring it is to be met with a kind team that takes quick care of your concerns without any extra hassle.

Making sure you feel supported is our top priority, and we confidently assure you that our team will always maintain this high standard of transparent, friendly, and efficient care whenever you reach out.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

I have only been using it for 4 weeks…

I have only been using it for 4 weeks but I can already see the difference! I am so excited because it seems after trying dozens of products in Amazon plagued with Fake reviews I finally found the right one.

9 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Jose,

Thank you so much for your incredible 5-star review! We are absolutely thrilled to hear that you are already seeing a noticeable difference after just four weeks. We completely understand how incredibly frustrating and exhausting it is to waste time and money on dozens of products filled with fake reviews, and we validate that feeling of relief when you finally find something authentic that actually delivers.

Navigating through all that online noise can make anyone skeptical, but we confidently assure you that our commitment to real, high-quality ingredients and honest transparency is exactly why you are seeing these rapid, genuine results. Your consistency is paying off beautifully, and we are so excited to watch your progress continue!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Ella was very professional

Ella was very professional, kind and understanding. She was very thorough when walking me through the process and made sure I understood what I was committing to. She was also very patient while I went through the transaction process.

28 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Ian,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that Ella was so professional, kind, and understanding while walking you through everything. We completely understand that starting a new care routine is a significant commitment, and we validate how reassuring it is to have someone patiently guide you through the process and the transaction without making you feel rushed or pressured.

Making a conscious decision for your health takes thought, and we confidently assure you that our team will continue to stand by you with that same transparent, thorough, and patient support every single step of the way.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Great experience …

I have never had a consultation before with any product I bought online. This was a very nice experience. I learned a lot. She was very knowledgeable and answered all my questions. Great job.

27 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Arliss,

Thank you so much for your great 5-star review! We are absolutely thrilled to hear that your first-ever online product consultation was such a nice experience and that you learned a lot from our team member. We completely understand that ordering products online can often feel distant or impersonal, and we validate how refreshing it is to actually connect with someone knowledgeable who can answer your questions directly.

Stepping into a new wellness routine can bring up a lot of uncertainty, but we confidently assure you that we will always be here to provide this transparent, personalized, and thorough support whenever you need it. You are never left to guess on your journey with us!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Great service by Mori!

Great service!

26 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Kent,

Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that you received such great service from Mori. We completely understand how valuable your time is and how refreshing it is to experience smooth, efficient support, and we validate how encouraging it feels to be treated with genuine care when looking for wellness solutions.

Navigating your care routine should always feel straightforward, and we confidently assure you that our entire team is fully dedicated to maintaining this same high level of transparent, friendly, and top-tier service every time you connect with us.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Joyce during initial session

Joyce was knowledgeable, compassionate and thorough in this interaction. I didn't feel overly pressured to buy anything. I made my own choices.

27 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Lesley,

Thank you so much for your thoughtful 5-star review! We are absolutely thrilled to hear that Joyce was so knowledgeable, compassionate, and thorough during your interaction. We completely understand how exhausting it is to deal with aggressive, high-pressure sales tactics when you're just looking for real wellness solutions, and we validate how refreshing it feels to be given the space and respect to make your own choices.

Putting your trust in a new care routine can feel daunting, but we confidently assure you that our team will always prioritize your comfort, autonomy, and education above everything else. We are here to support your journey entirely on your terms!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Raymond was very knowledgeable and…

Raymond was very knowledgeable and professional. He went over everything we needed to do to get rid of the nail fungus.

27 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Linda,

Thank you so much for your great 5-star review! We are absolutely thrilled to hear that Raymond was so knowledgeable and professional during your conversation. We completely understand how confusing it can feel to tackle nail fungus when you don't know where to start, and we validate how reassuring it is to have a clear, step-by-step breakdown of exactly what needs to be done.

Getting rid of stubborn fungus takes a solid plan, and we confidently assure you that the expert guidance Raymond shared will set you up perfectly for a successful, smooth journey to healthy nails.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Its working

I bought
Enough for my own toe, but also my husband and mainly. My father, who had a very serious condition, and we do notice that it is working. So I am very pleased with the product
And plan on getting more.

27 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Jennie,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you are seeing noticeable results not just for yourself, but for your husband and especially your father. We completely understand how worrying and stressful it can be to watch a loved one struggle with a serious nail condition, and we validate the immense relief you feel seeing everyone's feet finally healing and improving.

Caring for three family members takes a lot of effort, but we confidently assure you that our formula will continue to work hard to clear up even the most stubborn, serious cases as long as you all stay consistent. We are incredibly proud to support your family's journey back to healthy nails!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

The phone call with Joice and protocol

The phone call with Joice was extremely helpful, taking me step by step through the process to improve and to eliminate the toe fungus that has been an embarrassment for year gone by.
She is so much fun to work to with and Im looking forward to complete this committed journey with her.

She is extremely professional and knowledgeable on this topic

Thanks Joice

Rene Mostert

26 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Rene,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that your phone call with Joice was extremely helpful and that she could break down the process step-by-step for you. We completely understand the heavy emotional toll and deep embarrassment that stubborn toenail fungus can cause over the years, and we validate how liberating it feels to finally have a clear, supportive path forward.

Dealing with this issue for years takes a lot of patience, but we confidently assure you that you are no longer walking this path alone. Joice and our entire team are fully committed to providing the professional, knowledgeable, and upbeat guidance you need to cross the finish line to completely healthy nails!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Aya was a pleasure to talk to

Aya was a pleasure to talk to. She thoroughly explained everything about the Lunavia system. Mostly, she explained why each step is important. I also now know what to expect and the time frame to achieve success. I appreciate the money saving on my next order. I’ve been fighting this for 25 years. I feel confident that I will finally have nice clear nails. Thank you so much. Btw, Aya is my new best friend.

26 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Deanna,

Thank you so much for your heartwarming 5-star review! We are absolutely thrilled to hear that Aya was such a pleasure to talk to and that she broke down the importance of each step in the Lunavia system for you. We completely understand the exhaustion and frustration of fighting nail issues for 25 long years, and we validate how monumental it feels to finally have a clear roadmap and the confidence to achieve success.

Fighting this for over two decades takes incredible resilience, and we confidently assure you that your dedication combined with our thorough system is the perfect recipe for clear nails. Aya and the rest of our team are so proud to stand by your side as your support system through this final, successful stretch!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Great Experience

Great Experience! Dylan was thorough and kind. He was easy to talk to and answered any questions I had.

26 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Dianna,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you had a great experience and that Dylan was so thorough, kind, and easy to talk to. We completely understand that navigating product questions can feel overwhelming, and we validate how reassuring it is to have an expert listen attentively and provide clear, helpful answers.

We confidently assure you that our entire team is fully dedicated to maintaining this transparent, comfortable, and high-quality support throughout your entire wellness journey.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 3 out of 5 stars

The customer service is excellent

The customer service is excellent! Do not like that you are automatically signed up for a subscription without full disclosure. Didn’t know until I was sent product that I didn’t order and my account was chargers. However, upon contacting them, they were immediately in responding! Very appreciated!

24 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Valerie,

Thank you for taking the time to share your experience. We're so glad to hear that our customer service team was able to assist you promptly and provide the support you needed.

We're sorry for the confusion regarding the subscription and understand how unexpected shipments or charges can be frustrating. We truly appreciate you sharing this feedback, as it helps us identify opportunities to make our subscription information even clearer.

We're grateful you gave us the opportunity to address your concerns. If there's ever anything else we can help with, please don't hesitate to reach out to us at wecare@mylunavia.com. We're always happy to assist.

We hope we've been able to restore your confidence in us, and we truly appreciate the opportunity to make things right.

Warm regards,

Alejandra
Lunavia Customer Care Team

Rated 5 out of 5 stars

Some Progress

Have seen a little progress with the process. Have two toe nails on left foot that have fallen off. Waiting for new growth.

26 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi John,

Thank you so much for your 5-star review! We are glad to hear that you are already seeing progress with the process. We completely understand that having two toenails fall off can feel a bit startling, and we validate how eager and patient you have to be while waiting for that fresh, healthy new growth to appear.

When damaged, fungal nails begin to heal, it is actually quite common for the old, detached nail to shed so that a clean foundation can take its place. We confidently assure you that continuing your routine right now is the absolute best way to protect and nourish the nail bed as your brand-new, healthy toenails start to grow in!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience! Mori was excellent in describing the treatment process!

26 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Sean,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you had a great experience and that Mori was excellent in clearly describing the treatment process for you. We completely understand that starting a new care routine can come with questions, and we validate how reassuring it is to have an expert map out exactly what to expect.

We confidently assure you that our team is fully dedicated to maintaining this transparent, high-quality support throughout your entire healing journey.

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

Rated 5 out of 5 stars

Aya was very professional and kind

Aya was very professional and kind. She answered all my questions and shared genuine
care for my healing.

26 June 2026
Unprompted review
Lunavia logo

Reply from Lunavia

Hi Helen,

Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that Aya provided such professional, kind support and shared genuine care for your healing. We completely understand that waiting for visible results requires a lot of patience, and we validate how eager you must be to see those big changes as you cross the one-month mark.

Nail transformation is a naturally slow process, but we confidently assure you that your consistency is building the perfect foundation for success. The formula is working hard beneath the surface, and Aya and the rest of our team will be right here to support you every step of the way as those healthy transformations happen!

Please feel free to reply here or reach out to us directly at wecare@mylunavia.com if you have any other concerns. We’re here to help and ensure you have a smooth experience with us.

Best regards,
Nicky
Lunavia Customer Care Team

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