Kitsch Reviews 3,649

Kitsch has great customer service, Jessica corrected my order when I incorrectly placed it. She answered my email so quickly when I first noticed I had made the mistake I couldn’t believe it. Thank you for an awesome experience, can’t wait to try the products, if it’s anything like your customer service personal it’s going to be great. Thank you again Jessica.

I had ordered 2 of the shower caps and only received one had to contact Kitch via chat and was able to get resolved very quickly now I do hope they follow through then we will be good!

Customer service is very nice, kind, helpful, and friendly. The products are great quality and I love buying Kitsch products. It is expensive but great quality, I think others would like it!

Ordered many items from your company, scrunches, satin pillowcases, hair care products etc.
The whole family is using your product. We love the scents on the haircare items and the quality of items. Heard that you are a women run company so thanks again for being out there and providing that Women can do whatever they set their mind to. Congrats on a great company, and wonderful
Customer service.

Incredible customer service - this is a company that stands behind their products. My daughter and I love all the accessories we have bought and have quickly become loyal Kitsch shoppers.

I loved and very much appreciated how fast and attentive kitsch was to fix my issue with my order. The rest of the order made up for the small problem, their products are effective and just amazing. Can’t wait for my next order with kitsch!!

Excellent products. Support is very helpful if ever needed.

Amazing customer service!!! They respond immediately and my order was late and issued a refund so that I could reorder the items I purchased that are lost in space. Companies don’t over quality customer service these days but this company truly cares about their customers 😊❤️

I received the wrong item in my order and reached out to receive the correct item. This team worked very fast and already had my correct item on the way within 30 minutes (or less) of emailing. I’d like to thank Nicole specifically for making this process so easy for me and handling this issue as quickly as she did! This was one of the best experiences I’ve had while dealing with a situation like this. Thank you again!

Great products and customer service. The bar shampoo and conditioner is a game changer and I love my satin pillowcases.

Don’t buy. It’s being advertised as 100% silk but on the label inside says “polyester silk”. Just say it’s pure petroleum and leave it. SHEIN quality.

THEY HAVE THE MOST AMAZING CUSTOMER SERVICE! I was excited to try Kitsch and received my order in just a few business days. There was something missing in my package, so I emailed. They responded to my email in under 10 minutes! I had a new tracking number in about half an hour.

In addition, these products are fantastic! I love the shampoo and conditioning bars. I got my daughter the Lisa Frank satin pillowcases and the quality is top notch. I am a life-long customer at this point!

I sent an email informing Kitsch that I had received the incorrect item. Within the hour I received a message asking if I would like a refund or the item shipped. I replied that I wanted to try the item so to please still send it. Again I received a response right away and was told I could keep the incorrect item and the one I ordered was on the way. This is honestly the best experience I have ever had with any customer service team! So far everything Kitsch has been way above my expectations! So happy I found these products and this company! ♥️. I used to use Monat and Kitsch is such a better product and affordable! ♥️♥️♥️

I cannot recommend KITSCH highly enough. Their natural products have been instrumental in my hair recovery journey; my hair has regained its shine and vitality. Beyond the quality of the products, their customer service is exceptional. The team is responsive, attentive, and consistently finds fair solutions to any inquiry. Despite the distance to Australia, the seamless experience makes them my first choice for hair care. 💚

The chat was very fast and solved my concerns. I was missing a couple of items and after the chat I have a new order number and tracking information.

I have giant hair and collect gels, mousses, sprays, etc and nothing ever works. Decades ago John Freida had a certain gel but was discontinued and I’ve been searching ever since. Not anymore!!! I bought the curl cream and I am amazed! The ads don’t lie, works just as advertised!!!!! I am now buying all the other products. Amazing curl cream!!!!!

It is one of best hair products on the market and their customer service is quick and very understanding. Highly recommend.

The company is great and the products are even greater. I received a defected shower caddy and they replaced it very easily. No questions asked. I love how my skin care bar smells the whole bathroom up it smells amazing and the shampoo and conditioner bars are fantastic as well.

I like all the Kitsch products that I have tried. I purchased them online and at a spa. There was a small issue with a mail order. I emailed the company and received a quick response. The issue was solved quickly and with kindness.

This company has great customer service. I received the wrong kit in my order and I emailed them and within an hour or so I had a reply and the issue was very quickly resolved. It was definitely beyond my expectations. The products are great as well! Everything is well made and works well. I definitely will continue to use their products.