I love your design so I ordered for myself few months ago. Now that's it's mother's day, I am gifting my daughter's and daughter in law. I was given a2 promotional code discount but both of them didn'... See more
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Review summary
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I absolutely love the ring and hope it lasts a long time! However, I was really surprised and a little disappointed that it arrived in a tiny, thin paper envelope with no protective wrapping at all. I... See more
didn't order express shipping; jet was charged. nor received discounts on orders: #1:515301465 #515301465 thank you for your time and effort for addressing this matter.
Company replied
The necklace I purchased is beautiful but the construction is the downside. The rings keep moving around so this is addition to the placement of the names, when wearing it, it makes it difficult for t... See more
Company details
Written by the company
MYKA specializes in personalized jewelry gifts, celebrating life’s most special moments. Established in 2006 and known for its unique, handmade designs, we pride ourselves in taking care of every step of our process before your keepsake arrives to you. Each MYKA piece touches the hands and hearts of the entire team from in-house design to being hand-wrapped with love to your doorstep. We are dedicated in creating collections of quality materials and ethically sourced diamonds that hold meaning. Whether you are treating yourself or searching for a gift for something special, discover the perfect gifts for all your loved ones for any occasion.
Contact info
United States
- support.fr@myka.com
- myka.com
4.3
Excellent
73K reviews
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I am writing to express my appreciation…
I am writing to express my appreciation for how my recent shipping concern was handled. Although my order was significantly delayed despite paying for expedited shipping, the team responded immediately and offered a generous gesture to acknowledge the situation.
I was very pleased with the level of service provided and will certainly order from you again in the future.
17 March 2026
Very nice piece so happy with it.
17 March 2026
May use AI-assist with repliesRead more
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Reply from MYKA
Janet,
We're happy to hear that you love the bracelet! We appreciate your positive feedback and are glad you can clearly see the names.
MYKA (Theo Grace)
Necklace broke after 2 days of wear
I left a great review few days ago after i received my necklace. It looks really good and looks like a good quality. But 2 days later of wearing the necklace, the chain broke. I ddnt even pull it hard or anything.
Its awful paying a 100 dollars plus for it and only wore for 2 days. How can I resolve this?
16 March 2026
Unprompted review
Reply from MYKA
Hi Shiela,
I’m sorry to read your review, especially after your initial positive experience. I completely understand how disappointing it must be for the chain to break after only a couple of days of wear.
This is certainly not the quality we aim to provide, and I’m truly sorry for the inconvenience caused. I can see that a replacement has already been arranged for you, and it will be reordered very soon.
Thank you so much for your patience while we put this right. If there’s anything further I can assist you with in the meantime, please don’t hesitate to reply to my email.
Kind regards,
Anna – Theo Grace Customer Support
The ring is beautiful, but wrong size
The ring is beautiful! My only concern is they sent the wrong ring size. Although it doesn’t fit the finger I wanted to wear it on, it does fit another finger.
16 March 2026
Absolutely love this
Absolutely love this , I will cherish it. The quality is amazing and I already have friends asking where I purchased it!! Love love
16 March 2026
Reply from MYKA
Maree,
We're delighted you love it and will cherish it! It's wonderful to know you appreciate the amazing quality and that your friends are interested. Thank you!
MYKA (Theo Grace)
Been waiting for 2 weeks for a reply…
Been waiting for 2 weeks for a reply wyour support team nothing yet😒
16 March 2026
Reply from MYKA
Hi Omr,
I’m sorry to read your review and that you feel you have been waiting for a response.
I checked your order and we did contact you earlier because, unfortunately, we are not able to fulfil the request exactly as submitted. We reached out to explain the situation and to ask how you would like to proceed, but we have not received a reply yet.
I will contact you again now so we can help move this forward as soon as possible. Once we hear back from you, we will be happy to assist further.
Kind regards,
Thijs - Myka customer service
I absolutely love the ring and hope it…
I absolutely love the ring and hope it lasts a long time! However, I was really surprised and a little disappointed that it arrived in a tiny, thin paper envelope with no protective wrapping at all. It felt quite careless, especially for such a lovely piece. Luckily the ring was fine, but a more thoughtful unboxing would match the quality of the item much better.
13 March 2026
BUYER BEWARE, CUSTOMER SERVICE SUCKS, SMELLS OF A SCAM
I made a change in the inscription within 52 minutes of the order, which there rule is within 2 hours of the order, and there rule is also if it has not been shipped yet they will gladly make the changes for free. It was a one word change. It took them 23 1/2 hours to get back to me and said, "Unfortunately we are unable to make the change the production has been complete.' There website also says as long as your order has not been shipped, which mine has not, they will gladly make the changes requested. The order shows it is in inspection, has not been shipped and not expected until March 30. All I want is them to honor their contract, I FOLLOWED there requests and they send out a generice-mail saying the production is complete. I just ordered this 3/12/26, at 9:58AM and my request was put in 3/12/26 @ 10:50 AM 52 minutes later and they are telling me my request cannot be honored because it was already in production, plus it took them 23 hours to tell me that. It has not shipped, and is not expected to arrive until March 30th. Somone is sleeping at the wheel. Customer service here does not exist. BUYER BEWARE NEVER EVER TRUST THESE PEOPLE. SCAM ALERTAlso your e-mail says my order is ready for shipping, WRONG I JUST CHECKED IT IS BEING PROCESSED. YOU STILL HAVE THE ORDER WRONG, YOU HAVE THE INSCRIPTION IN THE WRONG ORDER AND THE TRACKING SAYS BEING PROCESSED. CAN YOU COME UP WITH ANYMORE EXCUSES? I'M SURE YOU WONT READ THIS EMAIL FOR ANOTHER 24 HOURS EITHER. LIKE I SAID BEFORE MY CREDIT CARD COMPANY CAN DEAL WITH YOU SCAMMERS. PLEASE CREDIT MY ACCOUNT AND THE REVIEW STILL STANDS. YOU ARE STILL FEEDING ME LIES, AND STILL DO NOT HAVE IT RIGHT. STILL UNSATISFIED. ALSO THIS ITEM HAS NOT EVEN BEEN SHIPPED YET, SO WHY WOULD I SEND IT BACK . AGAIN, CANCEL THIS ORDER AND SEND ME A RECEIPT SHOWING THIS HAS BEEN CREDITED TO MY ACCOUNT. YOU PEOPLE HAVE ALOT OF BALLS ASKING ME TO CHANGE MY REVIEW, AND TELL ME IT HAS SHIPPED, WHICH IT HAS NOT, AND SAY YOUR GOING TO CHANGE THE INSCRIPTION AND YOU STILL DON'T HAVE IT RIGHT. YOU ALSO JUST ASKED ME IF I WOULD LIKE THE ENGRAVING IN ALL CAPITAL LETTERS, SO THAT TELLS ME IT HAS NOT EVEN BEEN PROCESSED YET.
10 March 2026
Unprompted review
Reply from MYKA
Hi Cheryl,
I’m sorry to read your review, and I completely understand why this situation has been so frustrating for you.
You’re absolutely right that you contacted us very shortly after placing your order to request a small change to the inscription, and I’m truly sorry that the timing of our response made it feel like your request wasn’t being taken seriously.
Your feedback is very important, and I want to reassure you that I’m currently looking into your order personally so we can resolve this properly. I’ve already sent you a private email with a solution for you.
Thank you for bringing this to our attention, and I truly hope we can turn this experience around for you.
Kind regards,
Anna – Theo Grace Customer Support
Beautiful jewellery which makes a…
Beautiful jewellery which makes a perfect present,paid extra for gift bag just to set it altogether and was so worth it everything matched ,Fantastic service arrived early too, don’t hesitate to order you won’t be disappointed.
13 March 2026
Reply from MYKA
Lisa McNulty,
We're so happy to hear you found our jewelry beautiful and a perfect present! It's fantastic the gift bag enhanced it and that our service was prompt. We appreciate your recommendation!
MYKA (Theo Grace)
Great service
Great service, the order and delivery was so easy and seamless and I love the extra bead on my bracelet
13 March 2026
Reply from MYKA
Mandy,
We're happy to hear that the order and delivery process was easy for you! We're also glad you love the extra bead on your bracelet. Thanks for your feedback.
MYKA (Theo Grace)
The very special products.
13 March 2026
The customer service was very good
The customer service was very good. They responded quickly and thoroughly. Even though I paid extra for express shipping, I didn’t expect the package to arrive several days earlier than the original estimated delivery date.
12 March 2026
Reply from MYKA
Hektor Real,
We're happy to hear that you received prompt and helpful customer service. We're also glad the express shipping delivered your package ahead of schedule. Thank you for your positive feedback!
MYKA (Theo Grace)
The quality was great and my spouse…
The quality was great and my spouse loved it.I would recommend anyone that if they’re looking for a gift to give Theo grace a look and you can’t go wrong
6 March 2026
Reply from MYKA
Jermaine Morehead,
We're happy to hear that the quality met your expectations and your spouse loved it! Thank you for recommending us; we appreciate your positive feedback.
MYKA (Theo Grace)
I love ❤️
I love it so much, I've been waiting impatiently for it to arrive, I've wanted this necklace for a long time and I made the right choice by ordering it from you, you are amazing at what you do, thank you so much and I can't wait to make my next order.❤️❤️🤗
11 March 2026
Reply from MYKA
Mrs VLAICU,
We appreciate your wonderful feedback! We are so happy to hear that you love the necklace and that you feel you made the right choice ordering from us. We look forward to your next order!
MYKA (Theo Grace)
The product was lovely
The product was lovely, but the delivery didn’t come as it was supposed to.
11 March 2026
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