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See what reviewers are saying

Rated 1 out of 5 stars

I have been waiting for a refund for a faulty product almost 2 months - only one email after a 3 weeks to say refund approve then nothing. Do not reply to emails. Awful service would not recommend.

Rated 5 out of 5 stars

My jukes ear pieces and microphone have revolutionised my daughters experience in the swimming pool she has had gradual hearing loss and auditory processing delay. After one session she came out of he... See more

Rated 5 out of 5 stars

Bought a Solo Wave, which had a minor connectivity problem. Nicolai went totally out of his way to swap out the unit immediately, since when having had a couple of swims I can honestly say I am blo... See more

Company replied

Rated 2 out of 5 stars

Although I think my jukes are very good the on/off button cover has become dislocated, I have sent 3 messages/emails and had no response at all. So the customer service is either extremely poor or non... See more

Company details

  1. Sportwear Manufacturer

Written by the company

Groundbreaking wireless and waterproof bone conduction headsets to take audio with you during your training sessions. For amateur and professional clubs we also sell a training product so coaches to communicate with athletes in real-time up to 1km away. Global shipping is available.


Contact info

3.0

Average

TrustScore 3 out of 5

81 reviews

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Rated 1 out of 5 stars

Poor customer service and…

Poor customer service and communication. Product faulty. Would not recommend. I’m just glad I finally god my refund.

3 May 2022
MyJukes 🔥 logo

Reply from MyJukes 🔥

Hi Laura
I'm sorry the product was faulty, but glad your refund has arrived. I hope you were able to find an alternative product - Sony and Shokz also make a waterproof headset :)

Rated 2 out of 5 stars

No show

Sadly I never got to try the headphones for when I enquired about the delivery, I got just refunded the money and still have no headphones.

24 March 2022
MyJukes 🔥 logo

Reply from MyJukes 🔥

Hi there,
Thanks for your service review. We responded to your email advising we needed to refund your purchase before processing the refund. We could not meet your expectations for delivery to Switzerland while we had our factory shut down in China due to a COVID outbreak, and a war in Ukraine affecting access to cargo space on flights.
I am really sorry you were not able to use our headphones.

Rated 5 out of 5 stars

Happy Bunny

Really happy with my Jukes, went swimming in them for the first time last week, held them in place with a swim cap as per the instructions and they were excellent, I didn't use the in-ear part which I will next time because it was a little eco-y. My next text will be when I go to archery practice. I love that you don't have to have them connected your phone, the internal memory holds a mega amount of songs and it's so easy to transfer them from computer to headset.

1 March 2022
Rated 1 out of 5 stars

PRODUCT IS TERRIBLE

PRODUCT IS TERRIBLE. HARDLY WORKS. FALLS OFF. REALLY ANNOYING. TRYING TO RETURN NOW.

31 January 2022
MyJukes 🔥 logo

Reply from MyJukes 🔥

Hi Mike, appreciate you are free to express your views but it would be great if you could get in contact as we've not heard from you...?
Email is tribe@myjukes.com - please get in touch :)

Rated 3 out of 5 stars

Yeah, not bad

I purchased the Solo V12’s.The delivery was great and you can tell the product is quality however my only two issues are is the product doesn’t really fit me particularly well, moves around quite a lot which is a irritating and the sound even on maximum volume isn’t really that loud.

Well made product though and great delivery just not suitable for me and my obviously strange shaped head

27 January 2022
Rated 4 out of 5 stars

I am very pleased with headphones

I am very pleased with headphones. They work best in water with earplugs and are easy use, but get used to them before you go in the water. The only problem is that you get no indication of when the battery is low. It was very easy to transfer music and podcasts and the storage is more than ample. The sound quality is better than I imagined and all in all they are excellent and make swimming laps much more enjoyable.

19 January 2022
MyJukes 🔥 logo

Reply from MyJukes 🔥

Thanks Georgia, I'm so happy to hear!

Rated 5 out of 5 stars

Awesome SoloWave

Bought a Solo Wave, which had a minor connectivity problem. Nicolai went totally out of his way to swap out the unit immediately, since when having had a couple of swims I can honestly say I am blown away by how good and effective it is, whether using my downloaded MP3’s or the Bluetooth music via my iPhone.

As far as I can see, best product on the market from a terrific little British company.

16 January 2022
Unprompted review
MyJukes 🔥 logo

Reply from MyJukes 🔥

Thanks so much for your review!

Rated 4 out of 5 stars

Delayed from China

The order was delayed but got the product… good product, except for spelling mistakes on the packaging and lack of instructions on earplugs… why do they have loops on the ends of tails? Very tell tale cheap merch from China.

2 January 2022
Rated 5 out of 5 stars

Amazing service from this company who…

Amazing service from this company who went above and beyond to ensure our headset order arrived in time for Christmas. We were updated several times by email, from explaining why there had been a slight delay in delivery to the promised new delivery date of the day before christmas eve via a premier delivery company. The headset arrived when promised and our son is
thrilled with them. Excellent service from Jukes.

26 December 2021
Rated 5 out of 5 stars

Good swimming headphones

Bought bone conducting waterproof headphones for swimming after seeing Jukes recommended on a number of lists. Very happy with the headphones - do exactly as advertised and have made my morning swims much more enjoyable now I can listen to podcasts and audio books. Reasonably priced with quick delivery. Can’t fault them and will definitely recommend to other swimmers.

25 December 2021

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