My Jewellery Story Reviews 939

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the earrings, for their beauty, quality, and how closely they match online descriptions. Many people appreciate the excellent value and often compare the quality favorably to more expensive brands. The delivery service is also frequently highlighted as efficient, with customers receiving updates and their orders in good condition. However, some people were dissatisfied with aspects of their orders, particularly regarding delivery times, with several mentioning significant delays or not receiving their items as expected. There were also occasional reports of issues with product quality, such as clasps breaking or earrings causing irritation, despite being advertised as hypoallergenic.

What people talk about most

Product

Customers consistently note positive experiences with product quality and aesthetics. Many reviewers praise... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of the jewelry, describing... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the ease of ordering, fast... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a pair of earrings yesterday through MYJS and they had an offer for buy 1 get 1 free! I chose another pair for a good friend and both pairs arrived today!! They are beautiful, great qualit... See more

Rated 5 out of 5 stars

The Bella clear crystal earrings are like shiny glistening diamonds and the aqua crystal earrings are as deep blue glistening ocean water. They both are absolutely beautiful, just gorgeous and a grea... See more

Rated 5 out of 5 stars

The earrings looked just like the picture. Great quality on both pairs of my earrings I am getting so many compliments ! I will definitely be buying from this company again Lisa Jordan

Rated 5 out of 5 stars

Bought the Belle earrings got one pair free excellent value and fab earrings. I usually buy Swarovski could not tell the difference. Would definitely recommend


Company details

  1. Jewelry Designer

Written by the company

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that everyone should have access to the perfect piece to elevate any look.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

939 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

No merchandise

I placed my order on 5/5. I still have not received my order or even any email about it. I would like my money back.

Edit to a 5 star. I apologize. It was accidentally delivered to my neighbor. Beautiful earrings. Thank you so much

4 May 2024
My Jewellery Story logo

Reply from My Jewellery Story

Hi DS,

Thanks for letting us know about the issue with your order.

We’ve sent an update to your registered email address regarding your order. According to USPS, it looks like your package has already been delivered. Please check your email for more details, including the delivery confirmation. If you have any questions or need further assistance, feel free to send us an email at help@myjs.com. We're here to help!

Regards,
Erika
MYJS Customer Care

Rated 4 out of 5 stars

Great price and quick shipping.

The price is great for the quality of jewelry I received. It took me almost a year to get these earrings because you were out of stock for so long. I’m glad that I kept checking your website. They were worth the wait. Shipping was also expedited quickly.

8 May 2024
Rated 5 out of 5 stars

Perfect

I ordered in the US and I can't believe how quickly my necklace came and how beautiful it was. The quality and price was phenomenal. I can't wait to wear this for my wedding.

12 April 2024
Rated 1 out of 5 stars
My Jewellery Story logo

Reply from My Jewellery Story

Hi Maggie, we hope you are well and apologise for the delay. The reshipment is on its way, please kindly check our email for new tracking details. If you still require any further assistance, please do not hesitate to contact us.
With Optimism,
Abby
MYJS Customer Care

Rated 4 out of 5 stars

Love my ring

Love my ring, hope it lasts longer than my last ring. I guess for the price it can’t last forever! Shipping took over 2 weeks but they did say it would take about that long, so overall I’m very satisfied! The ring is gorgeous and they have my size which is 5.5!

21 March 2024
My Jewellery Story logo

Reply from My Jewellery Story

Hi Randy,

Thank you so much for taking the time to leave us your review! We're thrilled to hear that you love your new ring and that it's a perfect fit.

We understand that waiting over two weeks for shipping can be a bit of a wait, and we apologize if the shipping time frame was longer than you expected. Since our items ship from our warehouse in Australia, our estimated delivery time is expected to be around 7-12 business days.

If you need any care tips to help your ring last longer, please don't hesitate to reach out to us at help@myjs.com. We're here to help!

Warm Regards,
Erika
MYJS Customer Care

Rated 5 out of 5 stars

These earrings are beautiful

These earrings are beautiful. They are a nice mid sized hoop-they look elegant and more expensive than they are. I have many products from this company, and they deliver the look for less. I have already gotten many compliments on these hoops.

3 March 2024

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