My Jewellery Story Reviews 

321
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the earrings are stunning, beautifully crafted, and offer great value with vibrant color options that consistently receive many compliments. People also appreciate the fast delivery service, smooth website navigation, and helpful communication regarding their purchases. However, some reviewers were not happy with delivery delays or missing items from their orders. A few customers noted that they had not received their packages yet, or experienced issues where promised promotional items were missing from their deliveries. These consumers clearly expressed disappointment regarding these specific fulfillment problems.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the beautiful and... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently fast and smooth experiences.... See more

Quality

People report positive experiences with quality, highlighting that the items are very well made and do not... See more

Order

Consumers find order experiences to be mixed, with conflicting feedback regarding shipping and fulfilment.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my first Bella earrings 5 years ago, I have a few pairs now and wear them every day. Recently I sent for 2 more pairs but wasn't happy with the colour of one pair. I followed the retur... See more

Rated 5 out of 5 stars

I bought some earrings and is was buy one pair get one free offer. The earrings are beautiful well worth the money and very comfortable to wear. Delivery was smooth and problem free. Love the earrin... See more

Rated 5 out of 5 stars

I’ve had loads of the Bella earrings and I’m always complimented on them. Nice, easy to use website, free delivery and just great quality. Couldn’t fault the service. Great online purchasing experi... See more

Rated 5 out of 5 stars

Received my earrings, absolutely beautiful had lots of comments saying how good they look. Have just ordered some others. Colours are so vibrant and they shine so bright. Great price Highly recommend... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

Here at My Jewellery Story, we believe that quality jewellery shouldn’t be expensive, must be 100% hypoallergenic, and that every woman should have access to the perfect piece to elevate any look.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(321)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied customer.

I have been buying their Bella earrings for a few years now. They make good presents for my friends and family, and I am in the process of collecting all the colours.

Sometimes, I get very frustrated because the colours I want (usually in the bigger sizes) are always out of stock. However, I have no complaints at all regarding the speed of delivery and the courier they use to deliver their products. They always arrive very quickly.

On some occasions, the earrings will take longer to arrive as they are shipped from Australia. When this happens, the Seller always take the initiative to explain to me by email about the longer time it would take for my items to arrive, the goods need to go through customs clearance etc.

Overall, I am very happy with the quality of their products and their customer service.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Earring charms. Beautiful

Fantastic variety of earring charms to choose from.
They arrived quickly and are such good quality.
They are for a gift so they’ve not been worn yet.

26 November 2023
Rated 5 out of 5 stars

Beautiful Bella earrings

I have bought many Bella earrings over the past few years in each of the four sizes, like the fact you buy one set and get one set free, the quality of the earrings is excellent and I get many remarks on the different colours when I wear them. I have bought some as presents and I like the little bag that comes with them so look really expensive to give as a gift

24 November 2023
Rated 3 out of 5 stars

Earrings beautiful

Earrings beautiful. However one pair sent instead of 2 pair. However easy enough to deal with and second pair being sent out. However likely too late as these were ordered for Xmas presents

24 November 2023
My Jewellery Story logo

Reply from My Jewellery Story

Hi Siobhan,

Thank you for your recent visit and we apologise for the confusion.
 
We have arranged the reshipment and it was as delivered on 21-12-2023, we hope it can make a perfect Xmas present. Please do not hesitate to contact us if we can assist any further.

Rated 5 out of 5 stars

Love Bella 4ct earrings

I love the Bella 4ct earrings. Had a few pairs for a couple of years and just purchased four pairs, two for friends for Christmas gifts and two for myself. They don’t tarnish, even when I swim in them and wear one pair daily. I also receive lots of lovely compliments when wearing them. The only minor issue is waiting for stock but not worth the removal of a star.

2 November 2023
Rated 5 out of 5 stars

Highly recommend

Great earrings, lots to choose from. Really enjoying the mix and match styles. Quick delivery and good communication. Have already placed another order.

1 November 2023
Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, the items are beautiful.
Only one suggestion: you should think about selling replacements in case if a loss of only one charm or earring. I lost one but had to buy a pair 🤷‍♀️

29 October 2023
Rated 5 out of 5 stars

OMG….!

OMG….!! These earrings are even more beautiful than in the picture. Plus a bargin with the offer! I have so many compliments when I wear either pair! Absolutely gorgeous xx

5 October 2023

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