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Absolute garbage of late. I have had several loans without any issues whatsoever and all repaid early. Since the new website design however I appear to be unsuccessful with EVERY application without g... See more
Company replied
Covid 19 on top of life’s problems can be a tough time for many however I can’t praise Gareth and his colleague Natalie enough for showing empathy, consideration, fairness and care during turbulent ti... See more
Company replied
as of 03/03/2022 Equifax still showing my myjar accounts and advising they are live. but they have been completely removed from Experian and Transunion last year, Equifax being unhelpful. How... See more
Company replied
Company details
Information provided by various external sources
At MYJAR we work a little differently to other financial service companies. We are committed to providing responsible short-term loans to reliable borrowers.
Contact info
United States
- info@myjar.com
- myjar.com
2.2
Poor
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This Company Is absolutely Horrendous
This Company Is absolutely Horrendous!
Had a loan off them for £500 in 2018. Paid every payment on time. even made extra payments to them to pay the loan off. So far so good! In september last year i get my borrowing summary. which states all of my payments. However! No payment has been missed and you have told me that "One or more repayments were not made on time or in full" and that i owe you £12.40!!!!!!
what a joke! How the hell do i owe you money when my loan as been settled and all payments were on time. I want this sorting! I want my £173.56 back in interest i paid as well for redress! Not on this isnt.
How you can say i havent paid on time and that i owe you money when my loan has been settled is a joke! absolute Joke!!!!
24 January 2020
Unprompted review
Reply from MYJAR
Dear Jack,
We thank you for your feedback and apologise for any distress.
We assure you that we would not ask you to make additional payments after the loan has already been settled.
We will reach out to you to discuss the matter in more detail. If you wish to provide additional information about this situation to us, please write to generalcomplaints@myjar.com
Kind regards,
MYJAR Team
Great service 👏🔥💯👍
23 January 2020
Unprompted review
Reply from MYJAR
Dear Denisonde,
Thank you for leaving us a great review, we are so happy we could assist you!
MYJAR Team
They didnt attach the settlement form to their final response offer
Myjar have partiality upheld my complaint and have made an offer of redress which I want to accept. However they asked me to return a settlement form but they forgot to attach it to the email.
I phoned yesterday to tell customer service and they said they would get the complaints team to send me it by email that evening. However i still have not recieved the settlement form.
I replied to the final repsonse saying that I want to accept the offer and gave my bank details but I haven't heard back from them.
Please Myjar can you look into this ASAP
Daniel
23 January 2020
Unprompted review
Reply from MYJAR
Dear Mr Lee,
Thank you for raising your concerns. We sincerely apologise for this oversight.
Our Complaints Team has reached out to you via email and we hope that you are satisfied with the outcome of this matter.
Should you have any further questions in the meanwhile, you may write directly to complaints@myjar.com.
Kind regards,
MYJAR Team
Reply from MYJAR
Dear Anne-Marie,
Thank you for your feedback. We are sorry to hear that the service we provided has not met your expectations.
Please be assured that we take all issues raised in relation to the level of service we have provided or our products very seriously. Should you wish to share your concerns with us in more detail, please don't hesitate to contact our customer services department at info@myjar.com.
You can also refer to the Frequently Asked Questions page on our website: https://www.myjar.com/frequently-asked-questions/
We look forward to hearing from you.
Kind regards,
MYJAR Team
Affordability complaint !
Affordability complaint has been dragging on for months eventually you have agreed with ombudsman decision to pay redress which I still have not had you can release loan funds within minutes but any refunds yous drag out! Avoid avoid avoid I will be leaving negative reviews until I get my redress back
22 January 2020
Unprompted review
Reply from MYJAR
Dear Mr Hailes,
Thank you for your review. We appreciate your feedback and apologise for any worry this matter may have caused you.
Although our application process is fully automated, any redress offers have to be manually reviewed by our finance department. Therefore, they will take longer to be processed.
We comply with the Financial Conduct Authority (FCA) regulations and treat all our customers fairly by issuing refunds in chronological order. While we are allowed 28 days, we always aim to issue refunds within 10-15 business days from the date we received acceptance.
We hope this clarifies the matter and you find this information helpful. Should you have any other questions or concerns, please send these directly to complaints@myjar.com.
Kind regards,
MYJAR Team
Let down
Used twice, helped me with what I needed, paid off my loans on time every time, but then wouldn't lend me again into the new year when really needed it, with no explanation either, feel they let me down
18 January 2020
Unprompted review
Reply from MYJAR
Dear Paul,
Thank you for your review.
We're sorry to hear that we've not been able to provide the loan you were looking for.
Each time you apply for a loan, our credit and affordability checks will be completed. The checks are based on your loan history with us, the information you provided in your application, and information from a credit reference agency, TransUnion.
These checks determine your current borrowing options, including the amount we can lend you and which of our products are most suitable for you, and it’s common for these to fluctuate over time.
We have considered the information that TransUnion has given us about you in our decision. If you would like to access the information that they hold about you, please visit https://www.transunion.co.uk/consumer-solutions
We hope this clarifies the matter and you find this information helpful.
Kind regards,
MYJAR Team
This company is excellent loan company
This company is excellent loan company. Very good rates. Very understanding. Easy to apply to. Very caring towards its customers. I would highly recommend this loan company. 100%.
18 January 2020
Unprompted review
Reply from MYJAR
Dear Karen,
Thank you for your review!
We work very hard to ensure we offer the best customer service and it's great to hear about your experience with us.
MYJAR Team
Have had fantastic service and would…
Have had fantastic service and would recommend them to anyone.
15 January 2020
Unprompted review
Reply from MYJAR
Dear Mr Wilson,
Thank you for your review!
We do our best to customise our service based on our customers' needs, and we are happy to hear that we have met your expectations!
MYJAR Team
Very easy to deal with
14 January 2020
Unprompted review
Reply from MYJAR
Dear Helen,
We always strive to provide the best service and we are so happy we were able to help you.
MYJAR Team
Posted a review of 1 star last week and…
Posted a review of 1 star last week and got an message back the following day asking for me to provide you with more details. They were sent back to you the following morning and now not need anything from you in almost a week. Checked my junk mail other mail and spam mail but nothing .
If I was applying for a loan I'd have been bombarded with email from you.
But now you owe me a refund seems that you've disappeared off the face of the earth
.
Will change my star rating higher as when I did use your service it was ok
13 January 2020
Unprompted review
Reply from MYJAR
Dear Stephen,
Thank you for your feedback.
We apologise for any delay in our response. We can see that we received all the information to proceed with your refund a week ago and replied promptly providing an estimated time when the payment is expected to be made.
We comply with the Financial Conduct Authority (FCA) regulations and treat all our customers fairly by issuing refunds in chronological order. While we are allowed 28 days, we always aim to issue refunds within 10-15 business days from the date we received acceptance. Any redress offers have to be manually reviewed by our finance department and will take longer to be processed than loan applications.
We hope this clarifies the matter and you find this information helpful. Should you have any other questions or concerns, please send these directly to complaints@myjar.com
Kind regards,
MYJAR Team
Easy to set up and trusted
12 January 2020
Unprompted review
Reply from MYJAR
Dear Paul,
Thank you for taking the time to leave us a good review.
If you feel there is something specific we could have done better to make your experience with us a 5 star review, then please reach out to us.
MYJAR Team
There when you need them easy to deal…
There when you need them easy to deal with
12 January 2020
Unprompted review
Reply from MYJAR
Dear David,
We always strive to provide the best service and we are so happy we were able to help you.
MYJAR Team
Very quick service with more decent…
Very quick service with more decent interest rates.
12 January 2020
Unprompted review
Reply from MYJAR
Dear Mr Mcgladdery,
We strive towards providing good quality service to our customers and we are delighted you found it quick to use. Thank you for the review.
MYJAR Team
Brilliant service and always kept…
Brilliant service and always kept informed
12 January 2020
Unprompted review
Reply from MYJAR
Dear Simon,
We are happy to hear that you think our service is great and we thank you for taking the time to leave us a positive review.
MYJAR Team
This agood firm iirm I can trust
12 January 2020
Unprompted review
Reply from MYJAR
Dear Mark,
We are glad we could help you.
Thank you for taking the time to leave us a 5-star review.
MYJAR Team
Quick and reliable
No nonsense or quibble. My jar deliver their help quickly and efficiently.
12 January 2020
Unprompted review
Reply from MYJAR
Dear Julie,
Thank you for taking the time to leave a positive review.
MYJAR Team
Reply from MYJAR
Dear Elizabeth,
Thank you for taking the time to leave us a good review.
If you feel there is something specific we could have done better to make your experience with us a 5 star review, then please reach out to us.
MYJAR Team
Gave new phone number
Gave new phone number, got new pin , now cannot acessential my account keeps coming up with old number, due to work hours and coSt. Not phoning to access, please update when applied xx
11 January 2020
Unprompted review
Reply from MYJAR
Dear Joanne,
To update your details, please send your new mobile number via email to info@myjar.com.
Once your details have been updated, we will send you a new PIN and you will be able to access your account.
MYJAR Team
Unwanted loan application
Process was simple and money paid quickly
Opted for a 3 month loan which was repaid in full on the day of the first payment being due.
Some weeks later logged in to check what finance I may be eligible for. It instantly said you are not eligible. Okay fair enough.
Then I get a email saying my loan request had been declined. I hadn't made a request just logged into my account.
Lo and behold on my credit file it registers that I had applied for a loan when I hadn't I had simply just logged into my account and they l register that as a loan application.
11 January 2020
Unprompted review
Reply from MYJAR
Dear Ian,
Each time you check your borrowing options with us, our system will run affordability and credit checks to provide you with the most suitable credit options.
As we are not able to provide more specific information as to why your application was declined, we suggest that you look at your credit file to learn more. You can find more details about how to view this information at www.transunion.co.uk/consumer-solutions
If you have any further queries regarding your account with us, please don't hesitate to contact our customer services department.
MYJAR Team
Quick and easy to use and fast payout
11 January 2020
Unprompted review
Reply from MYJAR
Dear Lee,
We are glad to hear you found our service quick and easy. Thank you for taking the time to leave us a positive review.
MYJAR Team
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