MyIrelandBox Reviews 622

Reply from MyIrelandBox

Apr 23, 2026

Hi Kira,

Thank you for writing, and I am sorry for the frustration this caused.

I have only just reviewed this personally. Your payment did go through, but because our subscription system records in a different time zone, it reached the system at the month-end cut-off point and was assigned to the following shipment cycle rather than the earlier dispatch already closed here.

I can completely understand how confusing that feels when your confirmation showed March 31st locally, and we are looking at how this timing can be made clearer across both time zones.

I have sent you an email directly so that we can resolve it properly from here.

Best wishes from Dingle,

Katharine

Reply from MyIrelandBox

Updated Apr 23, 2026

Hi Robert,

I am sorry to read that you feel this way.

I have now reviewed your account personally and can see that when you contacted us in December, our customer service team replied and explained that your membership was on a 12 month commitment plan, which is why it could not be stopped at that point in the term.

We have had no further direct communication from you since then (that we can see), so your membership has continued according to that original plan.

As for the surprises that we curate and include, everything in MyIrelandBox is sourced here in Ireland through Irish makers, small producers, and manufacturers, which is at the heart of what we do as a small Irish business. MyIrelandBox has also always been intended as more than the physical items alone, with the booklet, recipes, postcards and wider connection to Ireland forming part of what many members return for each month.

Many members choose the 12 month plan because it is offered at a much lower monthly rate than shorter plans, in return for that longer commitment, though we are now reflecting on whether such a long fixed term still best suits all members.

I have also sent you an email directly today in relation to your plan.

Best wishes from Dingle,

Katharine

Reply from MyIrelandBox

Apr 23, 2026

Thank you so much, Darcey.

It means a great deal when a member begins with a shorter plan and then chooses to continue the journey with us for longer. We know that trust is built month by month.

I am very glad you have enjoyed the quality of the surprises we choose and have made for you here in Ireland, and that your questions along the way have been answered promptly. I’ll gladly pass your kind comments on to the rest of the team.

Have a lovely day, and thank you for being a treasured member of MyIrelandBox.

Warm wishes from Dingle,
Katharine

Reply from MyIrelandBox

Apr 23, 2026

Thank you, Cynthia, for staying with us through five MyIrelandBoxes already.

It means a great deal that you continue to enjoy not only the surprises themselves, but also the booklet (now called your Companion), the Irish recipes, and the stories behind the makers. I truly love writing the Companion each month.

That connection between the surprises, the people who create them, and the wider story of Ireland is very much at the heart of what we try to share each month with you and the rest of our treasured community.

Warm wishes from Dingle,
Katharine

Reply from MyIrelandBox

Apr 23, 2026

Thank you so much for writing this.

I especially love hearing that your own journey through Ireland led you to us, because so many of our members arrive carrying a connection they do not want to lose after returning home.

I am delighted your first MyIrelandBox brought some of that feeling back, and I hope each month ahead brings another little piece of Ireland to your door.

I love discovering Irish surprises for you, writing the Companion each month so that you can learn more about Ireland and feel transported here, and sending my weekly Postcard emails too. I hope they help keep that connection alive until your next MyIrelandBox arrives.

Warm wishes from Dingle,
Katharine

Reply from MyIrelandBox

Apr 23, 2026

Thank you so much for these generous words, Lisa! I’m delighted reading them here in Dingle today.
It means a great deal to us all to read that your second MyIrelandBox brought such joy, and that you noticed the quality of the pieces and the care behind them. I love to curate for you and find and even make beautiful pieces from Ireland that are unique and useful and reflect our traditions and the talent of our artisans.
We work very hard to make sure each carries a little piece of this place with it.
And thank you too for mentioning our emails. Jovana and Reita are wonderful within our team.
We are a small team here, so kindness like that is deeply appreciated.

Warm wishes from Dingle,
Katharine

Reply from MyIrelandBox

Apr 23, 2026

Your words gave us such a lift here in Dingle Ireland ~ thank you.

I smiled at you mentioning the scent first, because so many people say that when they open a MyIrelandBox for the first time.

And I am especially glad you enjoyed the little companion booklet too, because a great deal of heart goes into writing those journeys each month. I love writing them for you all - and now we have activities and learn some Irish included and many other chapters to keep you going throughout the month.

We’re delighted to have you with us and hope the next MyIrelandBox brings another lovely surprise.

Warm wishes from Dingle,
Katharine

Reply from MyIrelandBox

Updated Apr 23, 2026

Hi Stephanie,

* Stephanie, thank you for updating your review after everything was clarified.

I was glad we could investigate what happened fully and explain the duplicate order issue properly once I became aware of it. We always want things to feel fair and clear, especially when someone is new to how our plans work.

I’m very pleased your box arrived safely in the end, and I hope the items inside brought a little enjoyment once it reached you.

Warm wishes from Ireland,
Katharine

Thank you again for raising this.

When we reviewed your order carefully, we found that one recurring plan had been placed with a quantity of two selected at checkout, which is why two March boxes and two April boxes were generated under the same order. This was not a system error, but two boxes under the same plan being processed from the original order.

Your two March boxes have now been delivered, and the two April boxes are already on their way. As a gesture of goodwill, we have also arranged a refund equivalent to one box and closed everything fully going forward.

We are a small Irish business and always try to resolve unusual situations fairly when they arise.

I have also emailed you.

Best wishes from Dingle,

Katharine

Reply from MyIrelandBox

Updated Apr 4, 2026

Hi Jeff,

Thank you for raising this.

I reviewed the correspondence carefully here and could see that our customer service team had replied to Margaret when she contacted us, with instructions on how to manage and stop the membership. It may be that those replies were missed or landed in spam or junk.

We did not receive any registered letter here in the office, and we had not been informed of the address change, so shipments continued to the address held on the account.

In any case, the membership has now been fully closed from our side going forward.

Best wishes from Dingle,

Katharine

Reply from MyIrelandBox

Updated Apr 23, 2026

Hi Melissa,

* We were very glad to be able to sort this out for you, Melissa, and thank you for updating your review after receiving your March box.

Occasionally delays happen once parcels leave Ireland and enter international postal systems, and in your case there was also confusion around duplicate ordering which we were happy to investigate fully and resolve.

It means a great deal to us that the box finally arrived safely and that you enjoyed the items inside. We truly appreciate your patience.

Warm wishes from Ireland,
Katharine

Thank you again for your patience.

Your March MyIrelandBox was part of a later March shipment which experienced delay in transit, and I was personally following it with our UPS contact while waiting for updates from the USA side.

I am very glad to know that your box has now arrived safely with you.

We are continuing to work hard on improving shipping times again, and April has already gone out, with food now back inside the boxes as well.

Best wishes from Dingle,

Katharine

Reply from MyIrelandBox

Mar 25, 2026

Michelle, thank you so much for this. It means a lot to hear from someone who has been with us for years.

I love that you and your Irish twin share parts of the box between you. That is such a lovely image and very much in the spirit of it all.

You made me smile about the Las Vegas heat. We have learned the hard way that Irish chocolate and Nevada summer temperatures do not always make easy companions, which is why we now plan very carefully around warmer months.

I’m delighted the jewellery has brought you so much enjoyment, especially when it starts conversations and compliments.

Thank you again for staying with us and for taking the time to write such a thoughtful review.

Katharine 💚

Reply from MyIrelandBox

Mar 25, 2026

Laura, thank you so much for this lovely review.

What a thoughtful gift for your son, and I’m so glad to hear he enjoyed what arrived each month.

It means a lot to hear that the quality of the pieces stood out to you, and also that the booklet added to the experience. I always hope those pages bring a little sense of Ireland into the home along with the box itself.

Thank you for recommending us and for taking the time to write.

Katharine 💚

Reply from MyIrelandBox

Mar 18, 2026

Selina, this made me smile so much. Thank you for writing it.

I’m delighted it arrived right on St Patrick’s Day for you, and even more delighted that you loved opening it. I know exactly the item you mean, and it makes me so happy that it had that effect.

We had great excitement putting this one together here, and reading your message now gives that same feeling back to us.

Thank you for your lovely warmth and for sharing your joy with us all the way from America.

Katharine 💚

Reply from MyIrelandBox

Mar 18, 2026

Thank you so much for this. I’m delighted to hear your mum has been enjoying the boxes, especially the March one.

It’s lovely to think of them arriving month by month and becoming a little treat she can look forward to. That is very much what we hope for when we put each one together.

Please thank her from me as well, and thank you for taking the time to write such a kind review.

Katharine 💚

Reply from MyIrelandBox

Mar 25, 2026

Hi Joshua,

Thank you for your feedback.

I checked with our customer care team and can see that your March box was shipped and that tracking details were sent to you shortly after your query. I will also email them to you personally again in case they landed in spam or junk.

Your parcel is on its way, and while international delivery can sometimes take a little longer than expected, we can see that it is moving through the network and progressing well.

As a small team here in Dingle, we do our very best to answer every message and keep members updated, especially when someone is waiting for a first box and looking forward to it arriving.

I hope it reaches you very soon now and that your first MyIrelandBox is worth the wait.

Warm wishes,
Katharine
Owner, MyIrelandBox

Reply from MyIrelandBox

Mar 25, 2026

Judy, thank you so much for this lovely review.

I’m always so happy to hear when someone says they look forward to their box each month. That little feeling of Ireland arriving at the door is exactly what we hope to create.

I’m glad you enjoy the mix of treats, gifts and reading too. We put a great deal of thought into each month so that it feels like a real little journey.

Thank you for being with us and for taking the time to write.

Katharine 💚

Reply from MyIrelandBox

Mar 25, 2026

Karyn, thank you so much for taking the time to write this. It was such a lovely thing to read.

I really loved hearing that MyIrelandBox has brought a little piece of Ireland into your home in North Carolina, especially for your whole family to enjoy together. That is exactly what I hope for each month when we are choosing the pieces and putting the story together.

You described it beautifully, from the little woolly sheep to the silver necklace, because that balance of simple and special is very much what I try to create.

And thank you for your kind words about the booklet. I write those journeys hoping people will feel they are travelling with me, so it means a lot to hear that they bring the landscape, culture and history to life for you.

Warm wishes from Dingle,
Katharine 💚