myhotelbreak Reviews 2,720

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and friendly demeanor, making the booking process smooth and pleasant. Many people highlight the excellent service, competitive pricing, and the ease of using the website, often noting the convenience of paying upon arrival at the hotel. Consumers frequently mention the great value and quality of hotels available, making it their preferred choice for booking breaks. However, some customers also noted issues with specific hotel experiences, such as unexpected charges on arrival, discrepancies regarding hotel amenities like spa access or dining options, and problems with voucher redemption due to lack of availability or communication issues. A few other people also felt that the quality of some hotels did not meet expectations, citing concerns with food quality or room standards.

What people talk about most

Booking process

Customers consistently note positive experiences with the booking process, often describing it as easy,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Price

Clients share positive opinions on price, often highlighting excellent prices, great deals, and offers that... See more

Service

Consumers find service to be positive, often describing it as excellent, helpful, and professional. Many... See more

Website

People report positive experiences with the website. Customers consistently praise its ease of use, clear... See more

Based on these reviews

Rated 5 out of 5 stars

Only recently found myhotelbreak.com and the savings already are amazing!! Sometimes upto £40 cheaper than other booing platforms, plus there's occasionally extras - breakfast included, free bottle... See more

Rated 5 out of 5 stars

We had a lovely stay at the Riverside Lodge hotel, staff were friendly and efficient, the hotel was very clean rooms adequate with hairdryer ironing board iron , kettle tea coffee etc and more availab... See more

Rated 5 out of 5 stars

The hotel was excellent and especially welcoming to our dog. She was able to stay with us in our room and also allowed to be in the bar, lounge and restaurant which is rare in most decent hotels.... See more

Rated 5 out of 5 stars

Lovely break with friends, the staff from arriving at reception, bar staff waiters/waitresses couldn't have been more welcoming and attentive,had a lovely overnight stay and would highly recommend.... See more

Rated 5 out of 5 stars

The complete service, knowledge, competence and helpfulness of the person I dealt with and the speedy resolution to getting my hotel booked and everything I wanted included at a great price. I can,... See more

Rated 5 out of 5 stars

Very helpful & informative on the phone Very easy to book break when using a gift voucher I use the website a lot to book breaks as easy & mainly payable when you arrive at your hotel. Easy to ca... See more

Rated 5 out of 5 stars

Clear and easy to use website, good choice of locations, great deals, simple booking process and with no up front payments required. They are now our favourite short break company.

Rated 5 out of 5 stars

Used this company for years and shall continue to do so. Amazing rates, brilliant locations, no deposit, pay on arrival and should you need to cancel, so long as within the cancellation time period,... See more

Rated 5 out of 5 stars

We’ve been fortunate to stay at the Fairmont many times over the past 20+ years and it never disappoints. This DBB deal was incredible value. The staff were more than helpful and the food and ambien... See more

Rated 5 out of 5 stars

On the day of our trip down to Seamill in Ayrshire felt unwell therefore was unsure whether I would be going to continue with overnight stay at The Waterside Hotel. Not knowing cancellation policy fou... See more

Rated 5 out of 5 stars

I have used my hotel break many times over the last few years and now I would not use any other travel company. Booking with them is a truly 5 star ⭐ experience Great hotels, great value and a great... See more

Rated 3 out of 5 stars

Lovely hotel, staff excellent, food good, rooms good, but !!!! the doors to the bedrooms are awful, they do not shut nicely, but only slam closed, which means constant noise from corridor, when guests... See more

Company replied

Rated 5 out of 5 stars

Absolutely love booking through myhotelbreak Have been to several hotels and now my children are gifting us overnights that we’ve been lucky enough to have visited previously

Rated 5 out of 5 stars

Helpful advice from your staff have helped me to use 2 of my vouchers up as I have been unable to use them due to ill health this year . Im hoping to use them other two before they run out x .

Rated 5 out of 5 stars

Absolutely spot on! Got a fantastic break for a great price which could not be beaten by anyone on the net. I am so glad I found this company. Highly recommend them if you want quality hotels for barg... See more

Rated 3 out of 5 stars

Riverside Hotel Irvine was very disappointing for a 4 star . Rooms are OK as they have been refurbished and the decor is more modern and pleasant. However it is obvious where they are applying a bud... See more

Company replied

Rated 5 out of 5 stars

Online chat was very useful to answer my initial question then phone support was excellent, helping me to book a split booking very smoothly. Thank you

Rated 5 out of 5 stars

We had an overnight stay here recently and cannot recommend it enough. The atmosphere of the hotel is great and all the castle "themes" just add to it. The staff were so friendly and helpful and... See more

Rated 5 out of 5 stars

Great company , rather than book my breaks online , I do it over the telephone direct with my hotel breaks , they are so helpful & pleasant, nothings to much trouble for them , ☆☆☆☆☆

Rated 5 out of 5 stars

Thank u to the girl dealing with us. She could not have been more helpful and had a lovely manner. She managed to get us a deal that suited our dates giving us several options. Would certainly use ure... See more

Rated 5 out of 5 stars

Purchased 2 vouchers for dinner bed and breakfast at a hotel then booked our stay. It was very straightforward and we enjoyed our break immensely.

Rated 5 out of 5 stars

The lady on the phone was very helpful. Making me aware of an offer that was available. She was polite and professional throughout. I can only hope the hotel experience is the same.

Rated 1 out of 5 stars

Be very careful if purchasing this hotel as a Christmas gift, we purchased this for our disabled elderly parents for a nice Christmas treat, when my mother-in-law tried booking she was told there was... See more

Company replied

Rated 5 out of 5 stars

Fantastic choice of hotels at amazing prices! Booking is so quick and easy! I’ve been using myhotelbreak for a while and highly recommend ❤️xx

Rated 5 out of 5 stars

it is so easy to book with myhotelbreak, The professionalism, from checking in, to checking out was all first class. The hotel is in a favoured area of Edinburgh, easy to get to all the major sites... See more

Rated 5 out of 5 stars

I found the staff very professional and courteous, and helpful. Especially Nicola and Kaitlin at my hotel break. From start to finish was a very enjoyable break in lovely surroundings.

Rated 1 out of 5 stars

We booked our stay at the Fairmont last weekend through my hotel break.com and were very disappointed. We checked in and just after arriving in our room we received a call from reception telling... See more

Company replied

Rated 5 out of 5 stars

The room was really comfortable and the hotel was very inviting. The breakfast was exceptional qiality and lots of choice. So good, I have rebooked for next January.

Rated 5 out of 5 stars

We had a lovely time,the hotel was spotless,beds are comfy ,the room had everything you need. Dinner service was great the staff very polite and friendly, Breakfast was lovely and again the staff w... See more

Rated 5 out of 5 stars

The receptionist was very good and dealt with my queries without any problems. She also dealt with actually booking my hotel stay without any problems.

Rated 5 out of 5 stars

The food is great..staff are very friendly and will do anything for you..rooms are big and spacious the shower is fab the cleaners don't come in when your there if you need anything just ask at recept... See more

Rated 5 out of 5 stars

I recently made a booking for the Pitlochry Hydro Hotel. On the day we were leaving to drive to the hotel. I by chance looked at my booking. To my horror my booking was for the day before. The fau... See more

Rated 5 out of 5 stars

Agent was extremely helpful in looking up best price available. Got me another voucher and made my 2 night booking

Rated 5 out of 5 stars

Person who answered phone was very pleasant and helpful. Booked my break at cairndalle Hotel efficienciently and quickly.

Rated 5 out of 5 stars

Vicky was extremely informative and helpful..talked me through the procedure, explaining everything as we went along. Very knowledgeable of planned Hotel and facilities.

Rated 5 out of 5 stars

Website was easy to use, booked with blue star sale for extra savings using MHB vouchers which was easy too

Rated 5 out of 5 stars

i phoned to ensure the date was available and ended up booking over the phone, very helpful agent on the phone made it really easy to do

Rated 5 out of 5 stars

Great hotel, staff really friendly and helpful. Gluten free available at breakfast. Would definitely stay again.

Rated 5 out of 5 stars

Was easy to use site judy put in were looking for and good price for nice wee night away with dinner and use of swimming pool 😊

Rated 1 out of 5 stars

tried to book for at least 5days passed from pillar to post an absolute disgrace for such a big company.tried to book using a voucher staff did not seem to grasp the workings of using a voucher

Company replied

Rated 2 out of 5 stars

Dinner was really poor Fish and chips. The fish as pasty and the batter soggy. Really poor. Sweet was wrong mess . A bit of meringue and frozen soggy fruit put on top Mina. A soup bowl Breakf... See more

Company replied

Rated 5 out of 5 stars

First time I have used My Hotel Break. Price benefit and ease of booking with 'humans' dealing with your enquiries not AI! Would certainly use again

Rated 5 out of 5 stars

Not had the experience break yet but was great to rebook at the same hotel and extend our stay from 2 nights to 3 nights.

Rated 5 out of 5 stars

It was easy to book online, have used my hotel break many times and never had a problem, excellent to deal with

Rated 1 out of 5 stars

The day before I arrived, the hotel called to make me aware that the pool would be closed due to maintenance. This is one of the reasons why I booked this hotel for myself and... See more

Company replied

Rated 5 out of 5 stars

It was very straightforward booking the hotel that I wanted. Everything was explained and confirmed to me to make sure I knew exactly what I was booking.

Rated 5 out of 5 stars

I was given lots of help with this booking. I made use of the 'Chat' feature. I was emailed several choices for my party of 6. I have all rooms booked thanks to the assistance from staff at myhote... See more

Rated 5 out of 5 stars

This platform was easy to navigate with clear information regarding the room choices and booking process. We enjoyed our previous stay at this hotel and are looking forward to returning.

Rated 5 out of 5 stars

Christie was fantastic when I had to cancel my booking due to a family emergency. She really went out of her way to help.

Rated 5 out of 5 stars

My hotel staff when booking a hotel was first class , The young lady was so helpful and cheerful she was amazing. Thanks to all staff at my hotelbreak. Booking with myhotel break makes my day ever... See more

Rated 5 out of 5 stars

The person who I dealt with was a very helpful and pleasant and friendly.Took my booking and all the details for me no problem.

Rated 3 out of 5 stars

"my hotelbreaks.com" staff are efficient and helpful. When our hotel was closed due to a power cut at short notice, they rebooked us. Unfortunately you cannot rely on the hotels on their site being... See more

Company replied

Rated 5 out of 5 stars

Using myhotelbreak gift voucher was easy and convenient to reserve our hotel and book a table in a location we were looking for.

Rated 1 out of 5 stars

Review for Brisbane House Hotel via MyHotelBreak Very disappointed with our stay. The room had dirty marks all over the walls (I have photos as proof), and the view was directly onto the hotel... See more

Company replied

Rated 5 out of 5 stars

Very easy to check availability, price & room type. Great that you don’t pay until you arrive.


Company details

  1. Travel Aggregator
  2. Holiday Accommodation Service
  3. Hotel
  4. Tour Agency
  5. Tourist Attraction
  6. Travel Agency

About myhotelbreak

Written by the company

Treat yourself to a wide range of short Breaks, Weekend Breaks, luxury hotels, late deal and special hotel offers in Scotland, England and Wales with MyHotelBreak. Over 750 hotels and thousands of offers to choose from!

Because our hotels are our partners with many being with us for over 20 years. We don’t play the numbers game - providing thousands of hotels in a database. We select hotels, inspect them, keep an eye on their guest delivery and for you we get the deals – lots of them, all year round. Our offers are not just a room for the night but the whole stay away experience.

Whether you are looking for a simple overnight stay, a weekend break, a summer holiday or a stay with entertainment or added extras, we have it all. Offering multiple types of breaks at each hotel, there is an abundance of choice for you, all in aid of making it “my hotel break”!

Myhotelbreak.com is a family owned UK business, based in Scotland, we are at the end of the phone if you need to speak with us 7 days a week.

Our aim is to offer you as easy a journey as possible not only selecting and booking your break away, but also ensuring that when you get there, you have a great time.

Attention to detail, careful hotel selection, commitment to high standards of service together with unsurpassed levels of customer care with brilliant offers is making myhotelbreak.com by Classic Britain one of the most talked about sites out there. 99.5% of guests say they will use myhotelbreak.com again and our guest reviews about our site and service really do speak for themselves. Thanks!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

kirkhouse inn is a little gem .stayed 2…

kirkhouse inn is a little gem .stayed 2 nights the room was light modern very clean.The complmentry tea coffee biscuit toiletries set out . The bed was very comfortable everything we needed Breakfast was served in very nice dining room served by friendly staff. bar area with large Television shown sports. evening meal was very nice too Also ver good for visiting Loch lomond

5 March 2026
Unprompted review
Rated 5 out of 5 stars

The food is great..staff are very…

The food is great..staff are very friendly and will do anything for you..rooms are big and spacious the shower is fab the cleaners don't come in when your there if you need anything just ask at reception which suited us. Will defo be back here..

8 March 2026
Rated 5 out of 5 stars

Head's up

Hi, booking a 3 day stay could not be easier than going with myhotelbreak, extremely smooth transition,well detailed clear & precise info, additional extras and in a very friendly manner makes it easy to give recognition & appreciation to myhotelbreak*****

3 March 2026

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