My Holiday Guide Reviews 

823
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and highly responsive, often going above and beyond. The booking process is highlighted as easy and efficient, with agents swiftly providing detailed itineraries, accommodating requests, and delivering amazing, memorable, and well-organized holidays that often exceed expectations. Quick response times from agents are a recurring positive theme, ensuring customers receive immediate answers and prompt handling of changes. This consistent excellent support and seamless execution lead many to confidently recommend the company and plan future trips.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many customers expressing immense satisfaction and... See more

Service

Users describe positive interactions with service, highlighting the efficiency and responsiveness of the... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers highlighting the... See more

Booking process

Consumers find the booking process to be a positive experience, with many reviewers highlighting how simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more

Rated 5 out of 5 stars

Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all ameniti... See more

Rated 5 out of 5 stars

Eric Young was professional and above and beyond amazing in helping me plan a Disney trip for my daughter’s 7th! He was very patient and offered lots of options till it suited my budget! The trip itse... See more

Rated 5 out of 5 stars

Patrick organised our whole family trip to disneyland Paris. Everything about the holiday was perfect. The price was unbeatable, private transfer to and from hotel was on time and great! Hotel its sel... See more


Company details

  1. Airline Ticket Agency
  2. Tour Agency
  3. Travel Agency

Written by the company

My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

823 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(823)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kevin was really helpful

Kevin was really helpful, I had a lot of questions, requests with excursions, change of hotel, transfers etc, Kevin was really quick and managed to find everything I had asked for and a really good deal to Disney, really efficient would 100% recommend, thsnk you again Kevin for all your help

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Europe Quote with Eric

Eric was very thorough in planning a trip to Europe. Prompt in preparation of quote and options for me. Not pushy to sell, but understanding of my needs and budget.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Scott was brilliant

Scott was brilliant! We didn’t know exactly what we wanted but with 24 hours Scott came back with a full itinerary (covering 27 days) for a 4 centre holiday including international flights, internal flights and hotels at a very competitive price. Very impressed and would highly recommend

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Enquiry

I enquired about a trip that was advertised - I received a response back straight away from Scott - he was very helpful giving me the full details of what I had asked for and the dates.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Made contact with My holiday Guide through Facebook , My guide was Eric ,he sorted out our holiday itinerary and helped with the best time to go , Eric has excellent customer service and came across friendly, would definitely use Eric again through My holiday Guide 🌟🌟🌟🌟🌟

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Eric was great as I didn't actually…

Eric was great as I didn't actually message him until quite late at night, however Eric didn’t mind answering all my questions, and at no time harassed me in making my choice. Eric gave me a couple of choices and having made the choice sorted out the payment plan, to
Make it easier for me. I would definitely recommend Eric, to help me book further holidays because of his manner and patience. Thank you Eric 🤩

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Eric my holiday guide

Recently booked Disneyland Paris with Eric and couldn’t recommend enough. Eric went above and beyond for our family needs to provide the perfect package. Eric was very attentive in all my queries and helped me with booking my luggage when I was having issues signing in. Will defo be back.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, helpful guide

I found the whole experience very smooth, every request I made was met and I was given lots of options as what would be best to book . Robert was very knowledgeable and nothing was too much trouble .

1 October 2024
Unprompted review

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