My Holiday Guide Reviews 

823
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and highly responsive, often going above and beyond. The booking process is highlighted as easy and efficient, with agents swiftly providing detailed itineraries, accommodating requests, and delivering amazing, memorable, and well-organized holidays that often exceed expectations. Quick response times from agents are a recurring positive theme, ensuring customers receive immediate answers and prompt handling of changes. This consistent excellent support and seamless execution lead many to confidently recommend the company and plan future trips.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Holidays

Reviewers highlight positive aspects of holidays, with many customers expressing immense satisfaction and... See more

Service

Users describe positive interactions with service, highlighting the efficiency and responsiveness of the... See more

Response time

Customers consistently note positive experiences with response times, with many reviewers highlighting the... See more

Booking process

Consumers find the booking process to be a positive experience, with many reviewers highlighting how simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a 4-day, 3-night Iceland tour through My Holiday Guide, and Robert was the one who helped make our trip truly memorable. Our flight went smoothly, and our stay at Center Hotels Klopp, conven... See more

Rated 5 out of 5 stars

Eric was absolutely amazing. He arranged all our travel requirement, even helping efficiently when flights got cancelled. The hotels that were chosen by Eric were amazing and very close to all ameniti... See more

Rated 5 out of 5 stars

Eric Young was professional and above and beyond amazing in helping me plan a Disney trip for my daughter’s 7th! He was very patient and offered lots of options till it suited my budget! The trip itse... See more

Rated 5 out of 5 stars

Patrick organised our whole family trip to disneyland Paris. Everything about the holiday was perfect. The price was unbeatable, private transfer to and from hotel was on time and great! Hotel its sel... See more


Company details

  1. Airline Ticket Agency
  2. Tour Agency
  3. Travel Agency

Written by the company

My Holiday Guide is a modern-day innovative travel company that strives to constantly improve service and product. We guide you to experience the excitement of travel by inspiring destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

823 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(823)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Unforgetable intercity trip

Patrick Nelson organized our intercity trips to Prague,Vienna and Budapest and its amazing from start to finish..Kudos to you for a job well done🥳

3 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Re Steven. V good Serice thank you. No issues there at all. Tbh surprised how quickly you responded. V good.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

I got very quick response and the…

I got very quick response and the itinerary given to me as quite impressive
Kevin was very helpful and given me a very good itinerary plus the price was very reasonable too
He is so accommodating to my needs and did everything I requested as well
Thank you to the team and looking forward to future dealings

30 July 2025
Unprompted review
Rated 4 out of 5 stars

Thank you to Kevin for helping me with…

Thank you to Kevin for helping me with a deal I saw on Facebook. He made the changes I requested and came back with a similar price. Unfortunately we have decided not to travel to Thailand next year, but would definitely come back in the future.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Steven

Steven is a true professional. He responded quickly to every question and made sure we understood all the options available. His knowledge of destinations and ability to tailor the trip to our preferences was impressive.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Kevin was quick, pleasant and efficient at putting together a package for me that met all of my requirements. He gave me two options to pick from which gave me more choice than similar travel companies.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Patrick was extremely professional and…

Patrick was extremely professional and helpful. He took a lot of time to create a perfect itinerary for me visiting Thailand - Bangkok, Phuket and Koh Phi Phi. He dealt with all my requests/changes very promptly and efficiently. Highly recommended

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick response

Steven very responsive to my query
Providing useful information regarding the area and links to the hotel
Answering questions quickly
Polite and helpful

23 July 2025
Unprompted review
Rated 5 out of 5 stars

My Europe Tour

I must admit that I initially approached the company with some reservations, given the prevalence of scams. However, Robert proved to be incredibly reassuring and patient in addressing all of my questions. He was consistently helpful whenever I needed assistance. He meticulously planned the holidays, travel arrangements, and hotel accommodations, ensuring a seamless experience for me. The hotels were conveniently located near the city centers and train stations. The train journey was quite lengthy, and while I would have preferred first-class seating, I understand that the ticket price would likely have been higher. Overall, it was a truly wonderful first experience, allowing me to visit three countries over a week with everything thoughtfully arranged. I extend my sincere gratitude to Robert.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Services

Thankyou to Robert for helping me through booking my trip. You were amazing and very helpful! The responses were always quick and he made the process as easy as he could for me. I appreciate all your help and will be booking through you again :)

21 July 2025
Unprompted review
Rated 4 out of 5 stars

Short break enquiry

I sent a message, making enquiries reference flights/hotels etc for a short break to Budapest. Robert responsed with the details I requested quickly. The flights times were not suitable, he therefore sent me alternative flight times.

15 July 2025
Unprompted review

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