Cult Home Reviews 

20
•
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

My table and chairs arrived faster than i had expected, however the fixings that were to assemble the table were incomplete. After a lot of research and head scratching i found a phone number and call... See more

Rated 4 out of 5 stars

There were problems with the delivery and my settee arrived unexpectedly without notification from the couriers. I was very disappointed with this service and got in touch with My Haus Customer Servic... See more

Company replied

Rated 1 out of 5 stars

After having a bar stool for just 14 months the stitching has come undone and left a hole. Cult furniture wouldn’t help at all

Rated 5 out of 5 stars

Wonderful experience from start to finish. What an amazing discovery this website is! The range is incredible. The table I ordered arrived quickly and the quality was beyond what I expected. I wou... See more

Company replied

Company details

  1. Furniture Store

Written by the company

At Cult Home we pride ourselves on our collection of eclectic luxurious furniture ranges, perfect to elevate the design of any home.


Contact info

3.2

Average

TrustScore 3 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

3.2

All reviews

(20)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My table and chairs arrived faster than…

My table and chairs arrived faster than i had expected, however the fixings that were to assemble the table were incomplete. After a lot of research and head scratching i found a phone number and called. The number rang out, but to my surprise was returned some hours later, they sent me a bag of bits that were not quite right so a trip to the hardware shop was required. Despite the inconvenience I am very pleased with my purchase.

27 September 2022
Rated 1 out of 5 stars

Wrong colour item delivered

The item I ordered arrived in the wrong colour. I phoned to organise a replacement but was told it needed to be done online. I have sent two online messages via Cult Furniture's website and am yet to receive a response. I would love to have the chair I ordered in the correct colour, so I hope it can be corrected in the coming days.

28 September 2022
Cult Home logo

Reply from Cult Home

Hi Henry,

We are really sorry that you receive the wrong colour.

We couldn't find any email from you in our record but we have already contacted you by email to organise a replacement for your chair.

We look forward to hearing from you.

Kind regards,
CH Team

Rated 5 out of 5 stars

Good prompt service

Ordered 6 x chairs from Cult in their sale. Arrived within three days of placing order. Kept us updated. Chairs are great value and seem relatively sturdy for their price.

25 September 2022
Cult Home logo

Reply from Cult Home

Hi Alison,

Thank you for your kind review, we are glad that you're happy with you products :)

Kind Regards,
CH Team

Rated 5 out of 5 stars

Very pleased at the speed of processing…

Very pleased at the speed of processing and delivery of my order. Chair was well packaged and quality was just what I hoped for.

29 August 2022
Cult Home logo

Reply from Cult Home

Hello,

Thank you for the review and we are glad that you're happy with your order.

Kind regards,
CH Team

Rated 5 out of 5 stars

Excellent.

Excellent.
Product was as per the picture.
Perfect fit, thank you.

19 August 2022
Cult Home logo

Reply from Cult Home

Hello,

Thank you for your kind review :)

Kind regards
CH Team

Rated 5 out of 5 stars

Lovely experience

Lovely experience, I am so happy with my products!

19 May 2021
Unprompted review
Cult Home logo

Reply from Cult Home

Thanks Johanna, we are glad you are happy :)

Hannah

Rated 5 out of 5 stars

Exceeded Expectations

Product far better than expected and delivered within 48 hours. Great stuff!

19 May 2021
Unprompted review
Cult Home logo

Reply from Cult Home

Thanks for your kind review! :)

Hannah

Rated 5 out of 5 stars

Amazing experience !

Amazing experience !! Great Customer service and quick delivery !!

27 April 2021
Unprompted review
Cult Home logo

Reply from Cult Home

Thank you for your review Shaikh.

We are glad you are happy with the service!

Hannah

Rated 5 out of 5 stars

Great products

Great products, fast customer service replies, Hannah is an amazing asset to the company!

20 April 2021
Unprompted review
Cult Home logo

Reply from Cult Home

Thank you for your feedback Josh!

We hope your new side table is the perfect fit.

Thanks Hannah

Rated 5 out of 5 stars

Worth the wait! Very impressed

I had such a wonderful experience with myhaus, i was initially hesitant about delivery not being as quick as some other furniture stores but the products have absolutely exceeded my expectations. The quality of the decor I purchased is exactly what i was hoping for and fits the aesthetic of my new home perfectly.

8 April 2021
Unprompted review
Cult Home logo

Reply from Cult Home

Hi Chloe,

Thank you for your review, we are glad your order was worth the wait! :)

Thanks Hannah

Rated 5 out of 5 stars

Wonderful experience from start to…

Wonderful experience from start to finish.
What an amazing discovery this website is! The range is incredible. The table I ordered arrived quickly and the quality was beyond what I expected.
I would highly recommend this company. 5*

29 March 2021
Unprompted review
Cult Home logo

Reply from Cult Home

Hi Emma,

Thank you for your kind review.

We are glad you are happy with your new table!

Thanks Hannah

Rated 4 out of 5 stars

Delivery issues acknowledged and resolved

There were problems with the delivery and my settee arrived unexpectedly without notification from the couriers. I was very disappointed with this service and got in touch with My Haus Customer Services. Hannah followed this up for me, rang me to explain and apologise for the communication breakdown and offer compensation for the inconvenience - much appreciated. As for the item itself, the settee is a lovely and well made piece of furniture, very pleased with my purchase

22 March 2021
Unprompted review
Cult Home logo

Reply from Cult Home

Hi Karen,

Thank you for your honest review!

We are glad we were able to change this around for you - it was lovely speaking to you over the phone.

Thanks Hannah

Rated 1 out of 5 stars

The shipping lead time and customer…

The shipping lead time and customer service is not as promised, and the item delivered late was incorrect. The website states 7-10 working days for delivery, but it was nowhere near the case. When it did come late, the incorrect item was delivered, and it was something the website didn't even have as part of the offering. The delivery team themselves were confused since the receipt stated I ordered a bench, but my order confirmation and payment was made to a table. The customer service rep then suggested it was just coming in parts, but the item that came was a bench instead of a dining table, how can it be part of the order?

The CS team phone number is not active, the email response from the team is consequently slow. They are extremely unresponsive and continuously try to push the responsibility/error to the supplier itself, rather resolving the issue. No sense of obligation to help the customer, who is inevitably stuck between the ongoing battle of the website and the supplier. Still no sign of alleged table that has already been paid for in full.

18 March 2021
Unprompted review
Cult Home logo

Reply from Cult Home

Hi Natalie,

Thank you for your honest review.

We are again very sorry about the experience you had with us, we understand the lack of communication was a big part of this and we are looking at making sure this does not happen again to other customers.

Thanks Hannah

Rated 5 out of 5 stars

Good products and service

Very nice display of all stylish and trendy home items from kitchen to living room. Very responsive customer service too. Love to shop here!

10 March 2021
Unprompted review
Cult Home logo

Reply from Cult Home

Thanks for your kind review!

Hannah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look