they are SCAMMERS. they will allow you to transfer your money and then when you feel confident and put more funds in they will block your account and take all your funds without a reason.
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See what reviewers are saying
I sent an etransfer on December 19th to myself it is December 23rd still no transfer send I ha e been contacting g them via email to all email addresses and their support chat that claims is 24hrs how... See more
I just wanted to write a review today for Owen who is a sales representative for MyGuava. Owen walked into the shop and immediately had our attention . An intelligent young man with vast knowledge... See more
Company replied
MyGuava is a great financial tool if you have expenses in multiple currencies. In addition it works as a remittance service when you need to send money to foreign countries like Spain and Kazakhstan.... See more
Company replied
Company details
Written by the company
MyGuava combines the functionalities of multiple financial apps, making it the ultimate all-in-one solution for all your personal payment needs, whether you need to make a secure purchase, send money to friends and family worldwide, or provide business payments. MyGuava customers can open accounts in multiple currencies including EUR, GBP, СAD and CHF. For more information on MyGuava App and MyGuava Business, visit MyGuava’s website at https://myguava.com/
Contact info
Monument Place, 24 Monument Street, EC3R 8AJ, London, United Kingdom
- +442045771440
- info@myguava.com
- myguava.com
You should know
2.8
Average
546 reviews
Replied to 52% of negative reviews
Typically replies within 24 hours
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SHOCKING COMPANY. Absolute farce of a company to deal with - NEVER bank with this company
Where do I start? My account was blocked and placed under review out of the blue over 5 weeks ago. Despite multiple attempts contacting them, they were useless and could not help and kept saying the relevant team would be in touch. Over 1 month has passed and still no contact or update with my funds still tied up and no access to them?? This is absolutely disgraceful and this type of customer service would never happen at any other bank/financial institution.
Will definitely be reporting this to the financial ombudsmen.
AVOID AT ALL COST
11 October 2024
Unprompted review
Reply from MyGuava
Thank you for sharing your feedback, and we’re truly sorry to hear about the disappointment you’ve experienced. We understand how difficult it should be to have your account unresolved for so long, and we sincerely apologize for the lack of communication. We encourage you to stay in touch with our Support Team, as they are the best resource to provide updates and assist you further. They will be able to keep you informed as soon as any new information becomes available. In the meantime, please share your account details once more, and we will escalate your case to ensure it is addressed promptly. Thank you for your continued patience as we work to resolve this for you.
Awful awful awful company
Hi
I have sent multiple emails and chat updates to customer service but no update yet. You guys find the time to reply to 5 star reviews here but won't brother to reply directly to clients.
My CIF is: 082850
I want to release my funds ASAP and feel free to close my account as I won't be dealing with untrustworthy company like yourselves.
13 November 2024
Unprompted review
Reply from MyGuava
We’re truly sorry for the frustration you’re experiencing. We understand how important it is to receive clarity on the status of your funds. At this moment, there may not be any new information available about your case. However, we encourage you to stay in touch with our support team, as they are the best resource to provide updates and assist you further. They will be able to keep you informed as soon as any new information becomes available. If you'd like personalized assistance, please provide us with your contact details, and one of our support agents will reach out to you directly to give you updates or assist you further. We genuinely appreciate your patience and understanding during this time. Rest assured, we are committed to resolving this as quickly as possible.
He deal to good with customers.
@Joel Stafford.
He deal to good with customers.
13 November 2024
Unprompted review
Reply from MyGuava
Thanks for the great feedback. We're glad to hear you're happy with the service.
This is absolutely a dodgy company
This is absolutely a dodgy company, do not open and get your money stuck.
13 November 2024
Unprompted review
Reply from MyGuava
Thank you for sharing your concerns. We’re sorry to hear about your negative experience, and we take all feedback seriously. We aim to provide a clear and reliable service to all our customers, and we'd like to understand more about the concerns you’ve faced. To assist you promptly, kindly provide your account details or contact information, and we’ll take care of this immediately. Alternatively, you can reach out to our Customer Support Center via email at support@guavapay.com, use the live chat feature on our website, or contact us directly at +44 20 4577 1440 for further assistance. We value your input and are committed to improving.
Scammer bank!
Scammer bank!
Going to my account my student finance money more than 1 months and i send all proof of letter documents and not able to send back my money to sender ! Every day when I call just told me we still checking you! What a f..k?? This bank scam just take people money !
12 November 2024
Unprompted review
Reply from MyGuava
We sincerely apologize for the frustration you're experiencing and understand your concern about the delay in resolving your case. We take such matters very seriously, and we’re committed to getting this sorted for you as quickly as possible. If you’ve already connected with our Support Team, please rest assured that they’re giving your case the attention it deserves. Alternatively, to help us address your concern and provide you with immediate assistance, please feel free to share your account details and contact information. We appreciate your patience and understanding during this time, and we’re here to support you every step of the way.
I opened an account with Guava a few…
I opened an account with Guava a few months ago, but without any warning or explanation, they blocked my account. They later claimed it was reinstated, yet I still don’t have access. Despite submitting multiple complaints, I haven’t received any response from their team. I’ll now be escalating this matter to the Financial Ombudsman.
The service from Guava has been extremely poor, and they’ve lost my trust entirely. I’ll update this post if I receive any response, but in the meantime, I’d caution anyone against opening an account with Guava if reliable access to your money is important.
7 November 2024
Unprompted review
Reply from MyGuava
It sounds like this wait has been a difficult experience, and it’s completely understandable why having your account in this status would be concerning. The team is committed to working on a resolution for your case as swiftly as possible. Staying connected with Support and providing any additional details requested can help keep things on track. For more direct assistance, sharing your contact details may allow a support agent to reach out personally and work toward a smoother solution.
Do not use this bank AVOID AT ALL COSTS
Do not use this bank, they blocked my account over a month ago with funds still in the account. The customer service team is useless all they say is they can't give u information on it and it's with the relevant department that u can't contact in anyway. They constantly lie to u and tell u that u will get an email that never comes. They just fob u off constantly and are no help whatsoever AVOID at all costs or lose ya money
11 October 2024
Unprompted review
Reply from MyGuava
We’re really sorry to hear about your frustration, and we completely understand how stressful this situation must be. While they may not have specific details about your case right now, please rest assured that our support team is always here to assist you. If there’s any update on your situation, they will definitely share it with you. We highly recommend staying in touch with them for the latest updates. You can reach out to our support team via email at support@guavapay.com, through our live chat at https://myguava.com, or by calling +44 20 4577 1440. If you'd like personalized assistance, please feel free to provide your contact details, and one of our agents will get in touch with you to provide any available information about your case. We really appreciate your patience and understanding during this time, and we’re here to support you every step of the way.
Scam!! Scam!! Scam!!!
My account was blocked after my wages was paid into it . It’s been over a month now and till they are unable to tell me why the account was blocked. Customer service is very unhelpful and useless… I have over £1200 in my account and I can’t access it. I even told them I want the account closed and my money out , but they customer service acts like they don’t understand what am saying… it’s a terrible platform… I will never recommend it to anyone… they willl frustrate your life especially if they are your only account just like me
11 October 2024
Unprompted review
Reply from MyGuava
It’s disheartening to hear about the difficulties experienced with accessing the account, especially with such a significant balance involved. The team is working hard to resolve cases like yours. If assistance is needed, sharing account details or contact information can help prioritize your case. Your experience is important, and the aim is to make this process smoother for you.
Reply from MyGuava
Thank you for the great feedback. We're glad to hear you're loving the card reader and our service.
Been using Guava for about a month
Been using Guava for about a month, easy to use, and Charles Hatton was very helpful sorting out any problems in setting up.
30 October 2024
Unprompted review
Reply from MyGuava
It’s great to hear that you’ve been enjoying it and finding it easy to use. It's wonderful that you received helpful support during the setup process. If there’s anything more you’d like to share about your experience or if you have any questions, feel free to reach out.
Smooth and fast interface
I’ve been using the app for a few months now, and the interface is sleek, modern, and easy to use. Transactions are processed instantly, and I never had any issues. Great for managing different currencies and sending money worldwide.
30 October 2024
Reply from MyGuava
It's wonderful to hear that you've enjoyed using the app and found the interface sleek and intuitive. Thank you for sharing your experience, and we wish you continued ease and success with the app.
Thoroughly recommended !
Thoroughly recommended.
I’ve used Guava pay now for 3-4 weeks in my taxi business and it’s been a fantastic product and service.
VERY quick transaction time. No matter my location. Super quick customer service on the weekend when I had something to resolve.
To say nothing of the very decent commission rate. I never use Izettle nor Lopay now which are higher rates for unreliable connections and longer transaction times.
Well done Guava for a great service and product !
29 October 2024
Unprompted review
Reply from MyGuava
Thank you so much for your fantastic feedback. It's wonderful to know that you appreciate the quick transaction times and our responsive customer service, even on weekends. We're also glad our competitive commission rates are making a difference for you.
Great card terminal
Charles from MyGuava has helped me set my Card Machine allowing me to take payments from my passenger’s. The terminals are a great bit of kit. The rates offered by Charles are the best I’ve seen and the next day payments are a game changer for me.
29 October 2024
Unprompted review
Reply from MyGuava
We're thrilled to hear that you were able to set up your Card Machine easily and that you’re enjoying the terminals. It’s great to know that you find our rates competitive and payments are making a difference for your business.
New card reader
I have recently acquired a new card reader through myguava for my small business. The commission rate is fantastic and the reader itself is lightening quick and so far extremely reliable.
Special mention to Charles Hatton who helped me set up the account and get the reader up and running.
28 October 2024
Unprompted review
Reply from MyGuava
It’s fantastic to hear about your positive experience with the new card reader from MyGuava. It sounds like a valuable addition to your business, especially with its quick setup and reliable performance. Wishing you continued success with your business.
Top-tier customer support
Had an issue but support team was quick to help. Resolved everything in no time!
Thanku for the help. 😊
16 October 2024
Unprompted review
Reply from MyGuava
We appreciate your feedback. It's glad to hear that our support team was able to help you quickly and address your concerns. If you need anything else, feel free to reach out anytime—we’re eager to provide the support you need.
Reply from MyGuava
Thank you for your feedback. Your satisfaction is important to us, and we look forward to assisting you.
Ignoring emails and communication and holding my balance of £218.90 even though I was told it would be returned to the details i provided
This is possibly the worst bank or so called bank in the uk even worst than Pockit. They do not respond to emails or phone calls and the so called account service team just completely ignores every form of communication. They always start with dear customer rest assured and all that rubbish which clearly shows they’re not even based in England.
They have held onto my money for over two weeks now and I had to make a chargeback request from my sending bank and only after that was when they started to communicate with me. I have asked my sending bank to cancel the chargeback request which they have but Guavapay has still refused to respond to my emails and send my money back.
If anything does happen to me financially will be guavapays fault. I don’t know how they are even allowed to operate like this.
Also they are not covered by FSCS money back guarantee
12 October 2024
Unprompted review
Reply from MyGuava
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. We regret that communication has not met your expectations. However, kindly know that your funds are secure and your concerns are addressed. For security reasons, certain cases may require additional review, which can sometimes impact response times.
If you're awaiting updates or would like to check in on the resolution process, we encourage you to stay in contact with our Support Team. Also, if you can share your contact info and account details, one of our support agents will reach out to help you or provide any updates. We’re dedicated to assisting you through this and are here to offer any support needed. Thank you for your patience and understanding as we work to resolve this matter for you.
Amani bolis
Hi, I got my card reader and it’s very quick when I am using it in town. I had to recommendation from someone called Charles Hatton. He was very helpful and honest with you I told my friends about it and they using it and they said the same thing is very good
2 September 2024
Unprompted review
Reply from MyGuava
We’re so glad to hear that your card reader is working smoothly and quickly for you and your friends are enjoying it too. Thank you for spreading the word—it means a lot to us.
Quick payments
Quick payments - and charge much less than my previous provider
28 October 2024
Unprompted review
Reply from MyGuava
Thank you for sharing your feedback. We’re delighted to hear that you’re enjoying our quick payments and competitive rates.
Charlie from MyGuava was very helpful…
Charlie from MyGuava was very helpful and professional in the process and me signing up.
10 October 2024
Unprompted review
Reply from MyGuava
Thank you for your kind feedback. We're delighted to hear that our team provided you with helpful and professional support during your signup process.
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