Ive purchased several jewlery item from mygemna. They have all been as described and shipped promptly. Sometimes there customer service inquiries don't answer the question asked, but repeated asks us... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They are great! I am a longtime buyer and seller with myGemma and have only had great experiences. I just purchased a Tiffany necklace that was stunning in person! They have a great e-commerce team... See more
Definitely 5 stars Customer Service! I recently sold a bag to my Gemma. I sent pictures and I got an email from Mark. He was exceptional and very professional. The selling process from quote through... See more
They shipped my purchase quickly and sent it 2-day FedEx. It was supposed to be delivered Monday but FedEx couldn't have been more incompetent. They sent it to the wrong state, then let it sit in a ne... See more
Company details
About myGemma
Written by the company
myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.
Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.
Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.
Affordable Luxury: Up to 80% off retail and affordable payment plans.
Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.
Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.
Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.
Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.
While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.
Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.
Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.
Affordable Luxury: Up to 80% off retail and affordable payment plans.
Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.
Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.
Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.
Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.
While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.
Shipping & Returns
Written by the company
- Free, Same Day Shipping
- We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
- 14 Day Return Policy
- Except final sale items.
Authenticity Guaranteed
Every item comes with a myGemma Certificate Of Authenticity.
We stand behind our authentication process and guarantee every item for its authenticity.
If a brand states that the item is not genuine, we will refund 100% of the purchase price.
Contact info
270 Madison Ave, Suite 704, 10016, New York, United States
- 646 569 3655
- contact@mygemma.com
- mygemma.com
4.9
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was a fast process
It was a fast process of customer service they went above my expectations
4 April 2026
Reply from myGemma
Hi Lindokuhle, unfortunately we cannot find any record of working with you. As such, we believe you may be talking about another business. If that is not the case, please do reach out to us at contact@mygemma.com and we will gladly look into this further.
Great luxury designer jewelry items…
Great luxury designer jewelry items that are authentic...Shipped quickly and condition as described...Beautiful pieces
23 March 2026
I purchased a bag for an upcoming…
I purchased a bag for an upcoming wedding. I placed the order on Wednesday, and it arrived in just a few days, looking exactly as shown in the pictures. This is the second time I have purchased from them. Mark is extremely professional and have outstanding customer service. I couldn't be happier with my order! Thank you so much!
1 April 2026
Easy online shopping
Easy online shopping, fair price, extremely fast shipping, beautifully packaged.
1 April 2026
I was skeptical buying my LV online…
I was skeptical buying my LV online from a reseller. Did my research and found they were a legitimate business. Bag arrived in just a few days and was exactly as the pictures showed. Lisa answered all my questions and sent me all the photos I requested. I'm in love with my bag.
30 March 2026
Lisa was super great to work with
Lisa was super great to work with! Shipped same day and the bag is stunning
30 March 2026
Positive Online Experience
Tiffany could not have been more accommodating during my purchase of a Cartier Juste un Clou bracelet. I am usually apprehensive about buying luxury items online due to the prevalence of counterfeiters and scammers, but reading the numerous positive reviews for myGemma made me feel as at ease as I could be. The bracelet arrived exactly as described, and we couldn’t be more pleased with the purchase. Thank you, Tiffany!
4 March 2026
Best Service
Mike is fast and efficient! I love they are honest and fast with your sell, so I can imagine it would be the same great service when making a purchase! Definitely recommend when it comes to finding a new home for your goodies!
20 March 2026
My Gemma’s items that I have purchased…
My Gemma’s items that I have purchased always come packaged beautifully and looking like brand new. I especially love my Cartier pieces. I’ve already purchased five!! Cartier rings. And loved every single one of them.
26 March 2026
A great experience every time…
I have always had a great experience with my Gemma! They are customer oriented, professional, and efficient. They also have great prices.
16 March 2026
Excellent experience by selling…
Excellent experience by selling handbags. Very efficient. Received the payment next day after the shipment arrived.
25 March 2026
Key pouch happiness
Tiffany helped me accomplish what I needed and am very happy with the product.
23 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.