myG Future Calicut Reviews 5

Nice service actually, affordable also

I purchased a washing machine with full payment with assurance of getting delivered within 2 days , today its been 9 days , i have called the customer care, the office , and even went to show room again still they don't know any thing about the order. It is absurd to beg for a product which we paid.

I had a very disappointing experience with MyG. I purchased a TV on August 18th, 2025. On August 20th, I received a call asking about delivery availability, and I confirmed that we were available. Despite this, I had to repeatedly follow up with the support team for updates. I even contacted the Calicut team, and they only told me the concern was raised with the “concerned team.”

After continuous calls and complaints, the product was finally delivered—but only on August 25th, and only after I mentioned that I would escalate the issue to the consumer court.

Unfortunately, the problems did not end there. After delivery, when I enquired about installation, I was told that:
• We would have to arrange it ourselves and pay ₹450 extra.
• If we opened the package ourselves, the warranty would not be valid.
• Later, a manager from the Thiruvalla branch told us to record a video while opening the package, which we did. Still, we have not been provided with the warranty.

This raises a serious question—should customers be left waiting indefinitely for installation after delivery? The entire process felt like an utter system failure.

Additionally, when we asked about the scratch card offer, we were told it is only applicable for offline purchases. However, the website clearly states that any invoice above ₹5,000 is eligible. Despite this, the Thiruvalla showroom refused to provide the scratch card.

While I have not faced any issue with the TV itself so far, the overall experience was extremely poor. I am not generalizing this for all MyG showrooms, but I specifically want to highlight the unprofessional experience with the Thiruvalla branch.

If MyG management or concerned authorities could address this issue, it would be appreciated. Otherwise, such misleading advertisements and poor service only make customers feel cheated.

Very very poor service and not at all responsible in any matter only focusing to sale