Problem with airline was solved in short-time. Refund was equals to estimated one. myflight takes commission around 30% - not small but also not big - value know from start. Probably my case was re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super work! Absolutely satisfied with MYFLIGHTRIGHT! They made sure that we received what we should have with next to no complications! Thank you !
Our BA flights to London were cancelled last minute and forced us to rebook on another airline and triple costs. So although BA refunded our original flight cists quickly we wanted our legal EU 264 c... See more
First things first, MyFlightRights did their job and got our money back. During the first steps we received regular updates about the progress. After a couple of months it became very quiet and final... See more
Company details
Written by the company
Wir helfen Passagieren ihre Flugrechte durchzusetzen. Pro Jahr entsteht Passagieren ein Schaden von über 5 Milliarden Euro aufgrund von Flugverspätungen, Flugannullierungen und überbuchten Flügen. Wir übernehmen den gesamten bürokratischen Aufwand und das gesamte Kostenrisiko unserer Kunden. Eine Servicegebühr wird von uns nur dann berechnet, wenn wir die Entschädigunszahlungen erfolgreich durchgesetzt haben.
Contact info
Schauenburgerstr. 61, 20095, Hamburg, Germany
- myflyright.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great service
Honestly the best experience ever
Honestly the best experience ever. After sending back-and-forth emails with the airline for over a month getting wishy-washy replies and the airline trying to evade payment, I came here. Put in the details of my flight, which took maybe 5-10 minutes. I didn’t expect anything to be honest cause I tried so hard. And then boom. Two weeks later I received over €440. For basically no work at all. It is an absolutely amazing service what this company offers. Thank you very much!
Scam
They do not communicate at all. It has been 2 months since I filed my claim and I have not received a message from them saying that they are looking into it and working on it. When I wrote them a message a month ago via their contact form asking if they are looking into my case, there has been no response so far. It is a scam. I do not recommend it.

Reply from MYFLYRIGHT
Unreliable and useless
They took my case against Aeroitalia, kept me waiting and waiting, just to let me know after almost seven months, that they won't do anything because they are not represented in Italy!

Reply from MYFLYRIGHT
FRAUD
FRAUD, they charge a lot of money without finishing my case, no payment from them but additional cost for me beside money that i loose with air company. I received invoice one year later! I send all my private information to them now and i have to go to police to make a report because am afraid that they will use my private information against me. Fraud company that is lying! Be aware! NO COMPENSATION FROM MY FLIGHT BUT THEY CLAIM MONEY FROM ME !!! BE AWARE!!!!!

Reply from MYFLYRIGHT
Prompt xfer of payment!
Dodgy website
Doggy website. They offer you a refund even though you are NOT eligible. Test it with any flight. Doesn’t matter if there is an actual delay. Scam site.
Unsubscribe button in email (there are 2):
Lead to a site that doesn’t exist.
Brings up a form where you have to select a reason where you actually can not unsubscribe.
Scam. Don’t fall for that.

Reply from MYFLYRIGHT
Clear Case and luckily
I had a pretty clear case with AirBaltic, but the airline did not want to pay the compensation at all even though as said it was pretty clear that they should.
Thanks to MYFLYRIGHT I now finally received my compensation and the airline had to pay.
took my money and now deny having it
didn't want to claim via myflyright as ba had started to engage with me on my claim. Myflyright claimed anyway and are now saying they never received my compensation despite have emails from BA proving payment to them.

Reply from MYFLYRIGHT
Very good experience
A simple and intuitive way to submit a compensation claim. Very good communication, quick response and fast resolution of my case.
Probably a one off but still a bad experience with plenty of misinformation
Probably a one off based on the feedback but still it happened so I'm leaving this review. I decided not to pursue a claim with MyFlyright as BA started engaging with me shortly agter enquiring about myflyright,s services, it appears BA paid my claim out to myflyright despite them stating they did not submit a successful claim on my behalf.
I have received proof from BA that myflyright did in fact submit a claim and they have since been paid my compensation but they are adamant they have received nothing for my claim and not received any money from BA despite me providing them with proof directly from BA so someone's lying.
12 months have now dragged on since my flight was delayed and now BA are requesting my money back from myflyright.

Reply from MYFLYRIGHT
They charge you even if they don’t get…
They charge you even if they don’t get win a case
Please stay away from this company as they are CHARGING ME the commission amount and asking me to pay them. They have not won any claim for the flight delay and now I have to pay them money from my own pocket.
My case is a very easy case, as my flight was delayed for 4 hours and following HMRC guidelines Air India would give me £260 refund per a person. However this company falsely state they will get you £600 just to get you to sign a contract with them. You only have 14 days to cancel the contract however they don’t get back to you within 14 days.
PLEASE STAY AWAY

Reply from MYFLYRIGHT
Just compensation for passenger loss when flight delays are the sole responsibility of the airline
It is often difficult to get compensation from airlines even when passenger losses caused by delays are the sole responsibility of the airline. In the current example, the reason given by the airline for the delay was a technical failure in the braking system. When the airline found a replacement plane too much time had elapsed to get the connection from Germany to North America. Consequently, a whole day was lost before it was possible to get a seat on the next flight. It is not sufficient that the airline only provide overnight accommodation and meal vouchers as passenger compensation. This does not compensate for the lost time with relatives and loved ones.
Myflyright are familiar with all the legal aspects and represent the powerless passenger against a huge airline. As a passenger, try phoning an airline nowadays to lodge a complaint! Myflyright collect online passenger information and get financial compensation (when it is merited) in a timely and efficient manner. I accept the cost that Myflyright deducts from the customer financial compensation to cover administrative costs.
Thank you Myflyright !
Sometimes it works with MYFLYRIGHT
Sometimes it works with MYFLYRIGHT, sometimes it does not. Sometimes another representant is necessary for enforcing my rights. From 5 cases MYFLYRIGHT solved only 2 successfully, the other 3 cases were refused by MYFLYRIGHT but have been closed successfully by another representant. I choosed MYFLYRIGHT as an ADAC member and I gave my feedback to ADAC already.

Reply from MYFLYRIGHT
Recommendable
Although it took a while to process the query, but as always we say All's well that ends well.
So overall happy with the process and highly recommendable.!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







